Title Page
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Conducted on
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Prepared by
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Tech Number
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Job Number
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Location
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Is the visit PARKED or CANCELLED?
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Reason for the cancellation?
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Visit type?
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Was this a INSTALL or SERVICE visit?
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Satellite dish is........
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If the communal system at the property is not working or has failed transponders when completing a data logger than please cancel visit using the CANCELLATION CODE 2212.
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Please ensure that a email of the failed transponders has been sent to the customer so that they are able to show this to the engineer fixing the communal system.
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Type of roof
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Line of sight is........
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Does the visit require any of the following?
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Property type is.........
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Is the property a multi dwell. (Property split into multiple flats)
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Please add photos to support reason for cancellation. Pictures to show Line of Sight from the property, including SAT SCOPE images or Skitch.
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Has the cancellation been escalated to a Team Manager?
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Which team manager?
- Anthony Harling
- Martin Hicks
- Neil Singleton
- Peter Matthews
- Iain Greenwood
- Steve Rooney
- Colin Beard
- Garry Alexander
- Craig Burrows
- Ian Frankland
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I confirm that I have attended site and have gone through all available options with the customer. I have contacted the relevant Team Manager today and have been now been authorised to cancel the visit.
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Please note visits are only to be parked within the working day only to allow second opinions or whilst awaiting assistance on-site to complete the visit. Under NO circumstances should a visit be parked and allowed to run over to the following day.
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Reason for parking the visit?
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Visit type?
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Was this a INSTALL or SERVICE visit?
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Satellite dish is........
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Please ensure that a email of the failed transponders has been sent to the customer so that they are able to show this to the engineer fixing the communal system.
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Type of roof?
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Does the visit require any of the following?
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Property type is.........
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Is the property a multi dwell. (Property split into multiple flats)
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Please add photographs to support reason for parking the visit.
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Please add date when the visit is expected to be completed by or when the customer is available during the day.
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Has the visit been escalated to a Team Manager?
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Which Team Manager?
- Anthony Harling
- Martin Hicks
- Neil Singleton
- Peter Matthews
- Iain Greenwood
- Steve Rooney
- Colin Beard
- Garry Alexander
- Craig Burrows
- Ian Frankland
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Job Status.
- Job awaiting follow up on the day visit
- Reschedule
- Moved to Complete
- Move to Cancelation
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I confirm that I have attended site and gone through all available options with the customer, including alternative dish locations, S-Pole etc. I have contacted the available Team Manager and have been authorised to park the visit until we can arrange a second opinion today.
