N6 Daily MGR Task

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

Retail

• Ensure Temp checks and logs are complete

• Inspect stand for safety and cleanliness issues and prepare list of corrective items to suppliment daily cleaning lists.

• What items are being delegated and to who? Each cast should have a task and we should check-in regularly. Praise good work and share!

• Ensure kettle checks are completed - ensure Agitator is at proper height. Take picture of Agitator.

• Ensure Ice machine cleaning is completed

• Ensure Registers, Equipment , TVS are on and operating properly

• Ensure perfect presentation and merchandising is in place - Food Warmer should be stocked with some items for the first guest.

• Review the Regal Weekly for any current or upcoming changes.

• Check Dates in concession stand for all temp control items along with bib cheese and bib soda. Ensure nothing is out of date and that day dots are used for all foods which require them. Add pictures for refrigerated hot dogs, buns, and any warmed cheese showing proper dating.

Usher/FOH

• Walk the lobby and hallways starting from the front doors and following the guests path to the auditorium. Ensure presentation is perfect and enlist cast members to correct any obstacles in the guests way.

• Ensure cast has all needed daily cleaning tools available including usher sheets.

• Inventory all theatre technology assets and ensure devices are ready for propper use.

• Ensure Stock levels and merchandising are ready. Merchandise should be fully ready before doors unlock.

• Check on janitorial closets to ensure stock levels, stock levels and organization.

• Posters appropriately sniped and well placed. Refer to marketing planogram if unsure.

General

• Review staff schedule and placements. Keep other managers abreast of any call-outs. Plan Breaks for the entire day. (Just a plan)

• Ensure Huddles / progress reports are conducted and that staff are compliant with policy, procedure and presentation including uniform. ensure we review counterfeit procedures and scam artist awareness. KPI Targets should be set for each cast member - set goals and objectives.

• Ensure safety issues are either addressed or communicated to GM and DM

• Ensure Maintenance items are communicated. DM should be notified if a pending repair will impact guests or our operation. Minor repairs including plumbing should be completed within 2 days and the DM should be notified if a repair will extend into a weekend. The DM should be followed up with by Wednesday each week an unresolved issue with a pending repair will impact the coming weekend. When in doubt... reach out.

• Review that cast checklists are in-progress and completed timely

General Tasks

• Concession neat and clean - cleaning tasks delegated and being worked on. Note any wins and learnings. Include pictures of good work.

• Review auditorium checks are up to date. Huddle your ushers on what they should be looking for

• Spot check auditorium cleanliness to ensure ushers are performing proper steps

• Spot check a RR for cleanliness to ensure usher is keeping up with duties

• Lobbies and hallways inspected for cleanliness and issues

• Ensure Ushers have cleaning task delgated and being worked on

• Ensure breaks are up to date

• Perform Concession Script Spot Checks below

• Ensure Sanitization and Hot Food Logs are up to date

• Ensure Positive Cleaning and Guest Interactions are noted with cast members. Celebrate positive performance with Kudos.

• Walk The Circle - make sure we walk customer Journey
Employee Transaction Spot Check

• All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.

• Employee Name

• Propper Greeting including holdup items / suggestive item

• Upselling and suggestive selling observed

• Did employee inquire about unlimmited / RCC membership

• Did the employee properly request charity

• Work area being cleaned and following available checklists between transactions

• Review the employees performance in real-time and provide feedback on their ATV performance compared to goal. Provide notes on how to improve if below the target and coach best practice.

• Select date

  Date

• List any notes given to employee. Efficiency notes, friendliness, etc.

• All Tasks Should be completed again / reviewed. Take time to ensure cast tasks are actioned in each position. Walk the circle and customer Journey. Check Emails and ensure all requirements are being kept up with. Try to plan to have all tasks completed 30min before evening managers arrive.

• Confirm we're revisiting the areas above regularly. Each Manager should be involved. Floor operations and customer service should be prioritized above any admin work.
Employee Transaction Spot Check

• All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.

• Employee Name

• Propper Greeting including holdup items / suggestive item

• Upselling and suggestive selling observed

• Did employee inquire about unlimmited / RCC membership

• Did the employee properly request charity

• Work area being cleaned and following available checklists between transactions

• Select date

  Date

• List any notes given to employee. Efficiency notes, friendliness, etc.

• Concession - clean, neat and stocked. Should be ready for proper shift hand off with cleaning items put back. Take pictures showing proper organization in the concession stand and kitchen areas.

• Ensure all checklists are complete and coach employees to finish. Hot Food, Ice Logs, Opening Checklists, and cleaning task lists should be complete. Coach to completion.

• Ensure Restrooms, Hallways, Lobby, are in apporpriate shape for shift change. All areas should be equal or better than open.

• Ensure Stock Rooms, Break Rooms and Offices are handed over neat, clean and organized appropriately. Add a picture of the office, break room and stock room showing that everything is properly organized and clean.

• Review Emails with Manager to ensure all emails have been responded to. Reach out for guidance if needed but all emails must be actioned.

• Ensure Mid-Shift Safe Count is conducted. Ideally at 5pm by the Evening Manager.

• Ensure that any notes for evening leaders are prepped and that we have a formal handoff. Evening Leaders should approve Matinee Leaders to leave.

• Have a Final Meet up with all Matinee Cast to ensure all issues were reported and that cast are aware of how they did comparted to our targets.

• Manager Completing - confirm all tasks are complete or reasons are noted for anything which is not.

  Sign
Notes and Observations

• list any positive, negative details of the shift that should be shared with leaders. List performance issues, operational issues, operational successes, vendor work, broken items, etc.

• Observation

Retail

• Ensure Food Logs are up to date including cleaning lists

• Ensure Temp checks and logs are complete

• Inspect stand for safety and cleanliness issues and prepare list of corrective items to suppliment daily cleaning lists.

• What items are being delegated and to who? Each cast should have a task and we should check-in regularly. Praise good work and share!

• Ensure Ice machine cleaning is completed

• Check Dates in concession stand for all temp control items along with bib cheese and bib soda. Ensure nothing is out of date and that day dots are used for all foods which require them. Add pictures for refrigerated hot dogs, buns, and any warmed cheese showing proper dating.

• Ensure perfect presentation and merchandising is in place - Food Warmer should be stocked with some items for the first guest.

• Review the Regal Weekly for any current or upcoming changes

• Make a list of any items needing correction along with any cleaning projects for the day. Delegate items immediately and through the shift.

Usher/FOH

• Walk the lobby and hallways starting from the front doors and following the guests path to the auditorium. Ensure presentation is perfect and enlist cast members to correct any obstacles in the guests way.

• Ensure cast has all needed daily cleaning tools available including usher sheets.

• Ensure Stock levels and merchandising are ready

• Check on janitorial closets to ensure stock levels, stock levels and organization.

• Posters appropriately sniped and well placed

General

• Review staff schedule and placements. Keep Managers abreast of any call-outs. Plan Breaks with the on duty AST.

• Ensure Huddles / progress reports are conducted and that staff are compliant with policy,procedure and presentation including uniform.

• Ensure safety issues are either addressed or commuicated to mgmt

• Review that cast checklists are in-progress and completed timely

• Concession neat and clean - cleaning tasks delegated and being worked on. Note any wins and learnings. Include pictures of good work.

• Review auditorium checks are up to date. Huddle your ushers on what they should be looking for

• Spot check auditorium cleanliness to ensure ushers are performing proper steps

• Spot check a RR for cleanliness to ensure usher is keeping up with duties

• Lobbies and hallways inspected for cleanliness and issues

• Ensure Ushers have cleaning task delgated and being worked on

• Ensure breaks are up to date

• Perform Concession Script Spot Checks below

• Ensure Sanitization and Hot Food Logs are up to date

• Ensure Positive Cleaning and Guest Interactions are noted with cast members. Celebrate positive performance with Kudos.

• Walk The Circle - make sure we walk customer Journey
Employee Transaction Spot Check

• All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.

• Employee Name

• Propper Greeting including holdup items / suggestive item

• Upselling and suggestive selling observed

• Did employee inquire about unlimmited / RCC membership

• Did the employee properly request charity

• Work area being cleaned and following available checklists between transactions

• Review the employees performance in real-time and provide feedback on their ATV performance compared to goal. Provide notes on how to improve if below the target and coach best practice.

• Select date

  Date

• List any notes given to employee. Efficiency notes, friendliness, etc.

• Concession - clean, neat and stocked. Should be ready for proper shift hand off with cleaning items put back. Take pictures showing proper organization in the concession stand and kitchen areas. (A video walk through could also be uploaded - not required)

• Ensure all checklists are complete and coach employees to finish. Hot Food, Ice Logs, Opening Checklists, and cleaning task lists should be complete. Coach to completion.

• Ensure Restrooms, Hallways, Lobby, are in apporpriate shape for shift change. All areas should be equal or better than open.

• Ensure Stock Rooms, Break Rooms and Offices are handed over neat, clean and organized appropriately. Add a picture of the office, break room and stock room showing that everything is properly organized and clean.

• Review Emails with Manager to ensure all emails have been responded to

• Ensure that any notes for evening leaders are prepped and that we have a formal handoff. Evening Leaders should approve Matinee Leaders to leave.

• Have a Final Meet up with all Matinee Cast to ensure all issues were reported and that cast are aware of how they did comparted to our targets.

• Manager Completing - confirm all tasks are complete or reasons are noted for anything which is not.

  Sign