Need for Speed-Follow Up

• Prepared by

• Client / Site

• Rest:

• Date and Time of Audit

  Date

• Enter Number of Surveys for the Period as of Today:

• Enter Overall Satisfaction % Score on Surveys for the Period as of Today:

• Enter Number of Complaints for the Period as of Today:

• Enter Daypart

  Breakfast

  Lunch

  Afternoon

  Dinner

  Late Night

DT Experience

• Employee Greeted you within 5 seconds?

  Yes

  No

  N/A

• Employee Greeting Correct--offer new product?

  Yes

  No

  N/A

• Employee followed scripting - upsell combos, suggestive sell correctly?

  Yes

  No

  N/A

• Employee ended scripting with correct verbiage? Legendary Service?

  Yes

  No

  N/A

• What did you order-List Out?

• Employee Greeted at the window?

  Yes

  No

  N/A

• Staging evident through the window? Employee handed drink out when collecting for the order?

  Yes

  No

  N/A

• Employee handed order out correctly?

  Yes

  No

  N/A

• Receipt given and did Employee suggest survey on back of receipt?

  Yes

  No

  N/A

• Was food Hot and Fresh---French Fries salted correctly if ordered?

  Yes

  No

  N/A

• Enter Line Time Total:

Need for Speed Readiness

• Frontline Pre-Rush Completed?

  Yes

  No

  N/A

• All frontline stations ready for freeze time-verified by DM? (Use chart)

  Yes

  No

  N/A

• Backline Pre-Rush Completed?

  Yes

  No

  N/A

• All backline stations ready for freeze time-verified by DM? (Use chart)

  Yes

  No

  N/A

• Production Charts Posted for employees--Biscuits, Cooks Line, Fry Station?

  Yes

  No

  N/A

• Prep/Thaw Chart Completed?

  Yes

  No

  N/A

• Prep/Thaw Chart followed by employees--did they follow the amount of Prep/Thaw items listed?

  Yes

  No

  N/A

• Sales Planner Posted-Freeze Time Set (Highlighted)?

  Yes

  No

  N/A

• Sales Planner Completed with number of employees?

  Yes

  No

  N/A

• Pathing Chart Completed with correct information?

  Yes

  No

  N/A

• Production Charts - Are employees following them--are they aware?

  Yes

  No

  N/A

• Deployment/Staffing adequate for sales volume?

  Yes

  No

  N/A

• Both sides open if applicable for restaurant during freeze time?

  Yes

  No

  N/A

• Employees following Freeze Time Parameters - Aces in their Places - employees focused on "line time" expectation of 3:30 mins or less?

  Yes

  No

  N/A

• Employee recognition evident? Who was recognized and why?

• PIC is in control of shift - coaching and adjusting based on sales volume - evidence of being in charge?

  Yes

  No

  N/A

• Enter Line Time for Daypart (Lunch or Dinner)

• Enter Line Time for last 5 days: For Example (Sat - 3:45, Sun-3:35, Mon-3:24, Tues-3:15 and so on)

Exterior

• Follow up 1

• Add media

  Media

• Follow up 2

• Add media

  Media

• Follow up 3

• Add media

  Media

• Follow up 4

• Add media

  Media

Dining Room

• Follow up 1

• Add media

  Media

• Follow up 2

• Add media

  Media

• Follow up 3

• Add media

  Media

• Follow up 4

• Add media

  Media

• Follow up 5

• Add media

  Media

Kitchen Area

• Follow up 1

• Add media

  Media

• Follow up 2

• Add media

  Media

• Follow up 3

• Add media

  Media

• Follow up 4

• Add media

  Media

• Follow up 5

• Add media

  Media

Restrooms

• Follow up 1

• Add media

  Media

• Follow up 2

• Add media

  Media

• Follow up 3

• Add media

  Media

• Follow up 4

• Add media

  Media

• Due Date

  Date

• Mgt. Signature

  Sign