Title Page
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Conducted on
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Prepared by
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Service Center # / City
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Manager On Duty
Exterior (5 Points)
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Dumpster Area: Clean, good repair, dumpster lids closed, no oil sheen, no extra empty oil drums and pallets. (1 point)
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"Waste Stream" drums: Present and properly labeled. (1 point)
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Oil Filter Drums: Lids closed and latched, exterior clean. (1 point)
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Grounds Maintenance: Grass cut, weeds pulled, bushes/trees trimmed, no litter/cigarette butts. Cigarette receptacle present. (1 point)
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Building/Exterior Signage: Clean, not faded, good repair, current. Timers set to season. Open sign on. Poles painted. (1 point)
Bay Area (18 Points)
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Proper "Waste Stream" pails present. Pails may be located topside or bottom side. (2 points)
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Floors: Clean, no clutter. (2 points)
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Walls: Clean, painted. (2 points)
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Doors (not bay doors): Clean, painted, good repair. (2 points)
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Marketing Signage: Podium inserts, postings, door stickers. (2 points)
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POS podiums : Clean, no clutter, door closed, Outback IPad(s) at main podium, wires properly managed, 2 chargers for tablet and credit card device. (2 points)
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Safety and Americans with Disabilities Act <ADA> Signage - Properly placed, clean. (2 points)
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Tool Box/Gun Racks: Clean, good repair, fresh oil stickers, no food or drinks, tools properly organized. (2 points)
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Bay Doors/Glass: Windows and frames clean, street side open above 50 degree. (2 points)
Restrooms (3 Points)
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Clean & Good Repair: Floors, walls, baseboards, ceiling, fan, doors, coat hook. (1 point)
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Clean & Good Repair: Sink, Mirror, Toilet. (1 point)
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Products Properly Stocked: Toilet Paper/Towels/Soap.<br>Trash can clean & good repair. <br>No unapproved items (plungers, brushes, chemicals). (1 point)
Manager's Office & Customer Lobby if applicable (2 Points)
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Desk: Clean, organized, no unapproved items, files neat.<br>Walls, storage, floors: clean and in good repair. (2 points)
Lower Level (8 Points)
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Floors: clean, no clutter. No standing fluids. (1 point)
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Walls: clean, no clutter. (1 point)
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Drums: clean, good repair. (1 point)
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Containment Area: clean, no clutter. No standing fluids. (1 point)
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Catwalks and Drain Pans: clean, good repair. (1 point)
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Bay Lights, Cameras, and Monitors: clean, good repair. (1 point)
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Drain Pans and Rails: clean and good repair. (1 point)
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Tools and Storage: Tool Boards and/or shelves clean, organized. (1 point)
Team Member Area (4 Points)
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Team Member Area: clean, organized. (1 point)
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Proper labor postings. (1 point)
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Lockers: clean and organized. (1 point)
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Refrigerator: Clean. (1 point)
Team Member Development (8 Points)
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Team Member Positioning Charts: Posted / Accurate. (2 points)
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Super Pro Manuals: Present at Service Center and up to date. (2 points)
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Training Plans: Accurate to Development. (2 points)
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VIOCU Courses: Verify up to date using TM Development Report. (2 points)
Henley Culture (7 Points)
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Vision. Values - must know all 5 . (2 points)
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Team Member Appearance: Uniforms - Neat, clean, belts (fabric belt or buckle turned to the side), slip resistant shoes. Proper grooming. Approved jewelry. (2 points)
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SCM: 5 Levels of Leadership. (2 points)
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Team Member: Explain how to enroll customers in the text program. (1 point)
Super Pro Procedures (12 Points)
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Topside - 100-97% - (4) 96%-94% - (3) 93%-91% (2) 90%-85% (1) 85% and under (0)
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Bottom Side - 100-97% - (4) 96%-94% - (3) 93%-91% (2) 90%-85% (1) 85% and under (0)
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CSR Role - 100-97% - (4) 96%-94% - (3) 93%-91% (2) 90%-85% (1) 85% and under (0)
Environmental Health & Safety (15 Points)
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"Waste Stream" Postings properly posted. (1 point)<br>
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ASCM or SCM: Explain "Waste Stream" processes. (1 point)
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Proper guiding procedures. (1 point)
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Floor: blue boxes and lines- clean, good repair. (1 point)
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Proper placement of vehicle on blue line. . (1 point)
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Proper use of hand rails. (1 point)
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Personal Protective Equipment <PPE> - Proper use of all: glasses, bump cap, shoes, all gloves. (1 point)
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PPE: stocked and accessible to Team Members (gloves, glasses, bump caps, burn sleeves). (1 point)
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Pit nets properly closed/latched. (1 point)
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Fire extinguishers charged. Fire extinguisher inspection tag: inspection documented properly. (1 point)
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Safety Response binder present. Proper placement. (1 point)
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Monthly Safety Compliance Checklist completed on MyHenley. (1 point)
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OSHA Injury Posting: proper placement. <br>Safety Data Sheets <SDS> Binder for Non-Valvoline Products: present and accessible. (1 point)
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Spill Prevention, Control, and Countermeasure <SPCC> plan binder: Present and properly completed with correct Team Members. (1 point)
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Back To Safety Documentation present. (1 point)
VCLASS Service (5 Points)
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Team members smiling. (1 point)
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"Wheel Stop" greeting within 30 seconds. (1 point)
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Callouts: Loud, clear, accurate. (2 points)
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Team Members: Using please and thank you throughout service. (1 point)
Operations / Execution (13 Points)
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Execution of Positioning Chart. (2 points)
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Observe: Manager On Duty <MOD> clearly directing operations. (1 point)
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MOD Introductions. New Customer Letter. (2 points)
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Based on business needs: Observe Outback process being executed or TM explain outback. (2 points)
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Team Member: understanding of NOCR and tracking. TM may discuss and/or show dashboard, store report, current standing, service scorecard, how to attain goal. (2 points)
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Final Checks: Sr. Tech or above repeats oil level check and topside second checks. (3 points)
