New Customer exellence survey 2017 A319/A320/A321

• Aircraft Registration

• Audit type

• Prepared by

• Conducted on

  Date

Front Cabin

• Entry

• Mat: Intact edging without wearing or staining

  1

  2

  3

  4

  5

• Slide Bustles: No gross Damage

  1

  2

  3

  4

  5

• Door Surrounds, Door Draft seals and Dados: No Gross Damage

  1

  2

  3

  4

  5

• Crew Seats: No damage or wearing around seat pans & frames

  1

  2

  3

  4

  5

• Foams on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Bumpstrips on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Galley

• Flooring: No bubbling, wearing or holing

  1

  2

  3

  4

  5

• Kickstrips: Ensure fitted correctly with no missing end caps

  1

  2

  3

  4

  5

• Bumpstrips: Ensure fitted correctly with no missing end caps

  1

  2

  3

  4

  5

• Lighting

  1

  2

  3

  4

  5

• Stowage Doors

  1

  2

  3

  4

  5

• Oven Doors: Ensure oven door paint/tedlar is intact

  1

  2

  3

  4

  5

• Worktops: Ensure work tops are not worn down to metal

  1

  2

  3

  4

  5

• Ceilings: No chips, scratching or mis-coloured paint repairs

  1

  2

  3

  4

  5

• Washrooms

• Check Basin for Stains: No staining

  1

  2

  3

  4

  5

• Check Basin for Cracks: No cracking in sink

  1

  2

  3

  4

  5

• Tap Paintwork: Ensure paintwork is intact

  1

  2

  3

  4

  5

• Tap Limescale

  1

  2

  3

  4

  5

• Check Toilet Seat

  1

  2

  3

  4

  5

• Bump Pads for Chipping

  1

  2

  3

  4

  5

• Staining - Bump pads

  1

  2

  3

  4

  5

• Missing - Bump pads

  1

  2

  3

  4

  5

• Check Toilet Shroud and Lower Panels for Fitting: No Gapping, chipping or loosely fitting panels

  1

  2

  3

  4

  5

• External door including: Push-plate, Decals & Ashtray: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Internal Door: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Cabinetry Stowage and Trims

  1

  2

  3

  4

  5

• Ceiling Tedlar: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Mirrors: No scratches larger than 7.5cm, Ensure lower edging is intact

  1

  2

  3

  4

  5

• Waste Bin flaps: Ensure decal/paint is intact

  1

  2

  3

  4

  5

• Floor Pan Edge Trim: No chips, wearing or separation

  1

  2

  3

  4

  5

• Floor: No scuffing, scratching or wearing

  1

  2

  3

  4

  5

• Lighting

  1

  2

  3

  4

  5

Main Cabin

• Cabin

• Seals on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Check all Tedlar Surfaces for Scuffing, Scratches & Ripples (Stair Modules, Closets, Wardrobes, Magazine Monuments, Lavatories, Club Kitchen & Cabin Divider)

  1

  2

  3

  4

  5

• Check Sidewalls for Scratches, Ripples and Fitting: No chips, dents or impact damage, No gouge larger than 5mm or bubbling over 5cm2, No panels becoming adrift

  1

  2

  3

  4

  5

• Floor Grills and Dados: No fraying or staining, No metal trims damaged

  1

  2

  3

  4

  5

• Overhead Lockers: No damage to edging, plastic trims or internal walls, No large areas of mismatching paint

  1

  2

  3

  4

  5

• PSU Panels: No chips, holes or impact damage

  1

  2

  3

  4

  5

• Ceiling: No chips, holes or impact damage

  1

  2

  3

  4

  5

• Bulkheads and Dividers: No scratches, marks or bubbling

  1

  2

  3

  4

  5

• Windows & Reveals: No scratches longer then 1cm, No Yellowing

  1

  2

  3

  4

  5

• Seat

• Headrest Joints: No staining wearing or holing, Ensure Velcro is intact and not detaching

  1

  2

  3

  4

  5

• Seatback Dress Covers and Pillows: No staining, wearing or holing

  1

  2

  3

  4

  5

• Arm Caps: No wearing or chips

  1

  2

  3

  4

  5

• Side Frame: No paint scuffs, cracking or separation

  1

  2

  3

  4

  5

• Seat Pockets: Not ripped or hanging

  1

  2

  3

  4

  5

• Tray Tables: No de-lamination or worn edges

  1

  2

  3

  4

  5

• Carpets

• Aisle and Cross Aisle - Fraying

  1

  2

  3

  4

  5

• Aisle and Cross Aisle - Gapping

  1

  2

  3

  4

  5

• Aisle and Cross Aisle - Carpet Stains

  1

  2

  3

  4

  5

• Aisle and Cross Aisle - Threadbare Patching

  1

  2

  3

  4

  5

• Aisle and Cross Aisle - Missing Overlocking

  1

  2

  3

  4

  5

• Capping: Cracked capping

  1

  2

  3

  4

  5

• Capping: No missing

  1

  2

  3

  4

  5

• Curtain

• Front: No holes, broken poppers or staining

  1

  2

  3

  4

  5

• Rear: No holes, broken poppers or staining

  1

  2

  3

  4

  5

Rear Cabin

• Entry

• Mat: Intact edging without wearing or staining

  1

  2

  3

  4

  5

• Slide Bustles: No gross Damage

  1

  2

  3

  4

  5

• Door Surrounds, Door Draft seals and Dados: No Gross Damage

  1

  2

  3

  4

  5

• Threshold Plate

  1

  2

  3

  4

  5

• Crew Seats: No damage or wearing around seat pans & frames

  1

  2

  3

  4

  5

• Bumpstrips on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Kickstrips on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Foams on Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  1

  2

  3

  4

  5

• Galley

• Flooring: No bubbling, wearing or holing

  1

  2

  3

  4

  5

• Kickstrips: Ensure fitted correctly with no missing end caps

  1

  2

  3

  4

  5

• Bumpstrips: Ensure fitted correctly with no missing end caps

  1

  2

  3

  4

  5

• Lighting

  1

  2

  3

  4

  5

• Stowage Doors

  1

  2

  3

  4

  5

• Oven Doors: Ensure oven door paint/tedlar is intact

  1

  2

  3

  4

  5

• Worktops: Ensure work tops are not worn down to metal

  1

  2

  3

  4

  5

• Ceilings: No chips, scratching or mis-coloured paint repairs

  1

  2

  3

  4

  5

• Washrooms

• Check Basin for Stains: No staining

  1

  2

  3

  4

  5

• Check Basin for Cracks: No cracking in sink

  1

  2

  3

  4

  5

• Tap Paintwork: Ensure paintwork is intact

  1

  2

  3

  4

  5

• Check Toilet Seat

  1

  2

  3

  4

  5

• Bump Pads for Chipping

  1

  2

  3

  4

  5

• Staining - Bump Pads

  1

  2

  3

  4

  5

• Missing - Bump Pads

  1

  2

  3

  4

  5

• Check Toilet Shroud and Lower Panels for Fitting: No Gapping, chipping or loosely fitting panels

  1

  2

  3

  4

  5

• Check below counter Tedlar surface

  1

  2

  3

  4

  5

• External door including: Push-plate, Decals & Ashtray: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Internal Door: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Walls: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Ceiling Tedlar: No scratches, chips or bubbling to tedlar, Ensure paint/decals are not worn/chipped

  1

  2

  3

  4

  5

• Cabinetry Stowage and Trims

  1

  2

  3

  4

  5

• Mirrors: No scratches larger than 7.5cm, Ensure lower edging is intact

  1

  2

  3

  4

  5

• Floor Pan Edge Trim: No chips, wearing or separation

  1

  2

  3

  4

  5

• Floor: No scuffing, scratching or wearing

  1

  2

  3

  4

  5

• Lighting

  1

  2

  3

  4

  5