Title Page
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Trainer
Standard Tracking
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Staff name
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Shop
1. Staff appearance
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Staff appearance overall are in neat condition
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Staff represent neat hairstyles.
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Man must have clean-shaven mustache and women with natural make up.
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MUST have stuff during working hours including Name Tag, Owndays Glasses, Cloth, Mini Bag and Arm Badge.
Standard Postures
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Standing
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Sitting
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Smile
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Holding black trey or cloth while serving.
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finding the new glasses to customer
Echo greeting
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Voice tone
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Echo times
Hand passing / receive
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Passing
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Receive
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Black tray
First approach
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First approach within 30 seconds
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Introduced OWNDAYS concepts
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Recommended AU and MM collection
Second approach
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Second approach within 3 minutes
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Making contact
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Discovering
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Serving
Knowledge Tracking
Frame
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Type of frame
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Part of frame
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Boxing system
Material of frame
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Alloy
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Stainless steel
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Titanium
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Celluloid
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Acetate
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TR90
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Ultem
Lens
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Type of Lenses
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Function of Lenses
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Coating (HMC)
Special lenes
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Photochromic
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Color lenses
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Polarized
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Progressive
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ESL
General knowledge
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UV
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Blue-light
