NEW STARTERS EE CHECK UP

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by Chi Vay Ha

• Location
  Address

• Personnel

New Starters EE

• Do you have your Compass/House/Beanstore/EID/Kronos/Citrix and Excalibur logins?<br>

  Yes

  No

  N/A

• Comments

• Do you have your uniform & name badge?

  Yes

  No

  N/A

• Comments

• Are you registered on BEST and uploaded a picture profile?

  Yes

  No

  N/A

• Are you registered on splash?

  Yes

  No

  N/A

• Do you have MyPerformance logins?

  Yes

  No

  N/A

• Have you downloaded the speed test App?

  Yes

  No

  N/A

• Do you understand the reward scheme?

  Yes

  No

  N/A

• Comments

• Do you have BT shop/Employee benefit logins?

  Yes

  No

  N/A

• Do you know the EE way?

  Yes

  No

  N/A

• Comments

Activity

• Have you completed all your training modules?<br>

  Yes

  No

  N/A

• Picture of completed training modules?

  Media

• Are you using customer record sheets?

  Yes

  No

  N/A

• Picture of CRF sheet?

  Media

• Do you know how to use compass?<br>

  Yes

  No

  N/A

• Do you know how to process a PAYM, UPGRADE, PAYGO,HBB and SME?

  Yes

  No

  N/A

• Comments

• Do you know how to use Beanstore (tills)?

  Yes

  No

  N/A

• Do you know how to use toolkit?

  Yes

  No

  N/A

• Do you know how to use Excalibur?<br>

  Yes

  No

  N/A

• Do you know how to book an appointment on booking bug?

  Yes

  No

  N/A

• Have you sent an eCard and recommendations on BEST?

  Yes

  No

  N/A

• Who did you send it to?

• Do you know how to download and register MyEE for customers?

  Yes

  No

  N/A

Wellbeing

• How are you feeling?

  Safe

  At Risk

  N/A

• Select from range

• Comments

Reviews

• Are reviews being done?

  Yes

  No

  N/A

• Picture of reviews

  Media

• Comments

• Do you know your NPS score?

  Yes

  No

  N/A

• Select from range

• What is your PAYM, UPGRADE, PAYGO and HOME BROADBAND targets?

• Employee Signature

  Sign

• Manager Signature

  Sign

• How is your new starter doing?

• Buddy Signature

  Sign

• How is the manager doing with the new starters?

• Comments

• How is the new starter doing?

• Comments