Support Visit

• Manager

• Store

• Conducted on

  Date

• Prepared by

People

• Have all Best reviews been completed and documented for previous month by the 10th?

  Yes

  No

  N/A

• Are documented weekly reviews in place for new starters and those who are under performing and need more support?

  Yes

  No

  N/A

• Are all team members registered on BEST with their photos uploaded?<br><br>

  Yes

  No

  N/A

• Is BEST wall up to date?<br>

  Yes

  No

  N/A

• Monthly team meetings conducted with minutes?<br>

  Yes

  No

  N/A

• Are all team using Splash on their mobiles and joined the retail group?<br>

  Yes

  No

  N/A

• Are team up to date on E-Learning?

  Yes

  No

  N/A

• Team up to date on key business focuses?

  Yes

  No

  N/A

• Records board set up?

  Yes

  No

  N/A

• Passport system and buddy system in place for new starters?<br>

  Yes

  No

  N/A

• 'Buddy' set up with opposite brand?

  Yes

  No

  N/A

• Back of house including kitchen, office, toilets, stockroom etc to high standards?

  Yes

  No

  N/A

• What have you got in place to develop and engage your team?

• Other people actions:

Customer

• Windows to plan?<br>

  Yes

  No

  N/A

• POS as per VM guide?

  Yes

  No

  N/A

• General store standards?

  Poor

  Nearly there

  Great job

• Are all demo phones working, connected to Multiplex and streaming content?

  Yes

  No

  N/A

• Uniforms correct?

  Yes

  No

  N/A

• What activities are in place to drive great customer experience?

• Observations on teams commercial/product knowledge:

• Shop floor sales observations:

• Are team giving a 'wow' factor when delivering a demo?

  Yes

  No

  N/A

• Other customer actions:

Performance

• Review Period:

• Post Pay

  Target Achieved

  Target Not Achieved

• PAYG

  Target Achieved

  Target Not Achieved

• Upgrades

  Target Achieved

  Target Not Achieved

• Fixed

  Target Achieved

  Target Not Achieved

• MBB

  Target Achieved

  Target Not Achieved

• Total Conversion

  Target Achieved

  Target Not Achieved

• NPS

  Target Achieved

  Target Not Achieved

• Other performance actions:

Health and Saftey

• Weekly and monthly checks in place?

  Yes

  No

  N/A

• RM conducted bi annual health and safety check?

  Yes

  No

  N/A

AOB from Manager/Mayur