New Stores - Store Manager Review

Store Manager Monthly Review

• Manager name

• Store name

• Conducted on

  Date

• Completed by

Reflections on last month

• Key achievements last month?

• What weren't you proud of last month?

• What do you wish you did last month but didn't?

• What did you do that you wish you hadn't done last month?

Customer

• Brilliant Customer Service (NPS >85%)

  Yes

  No

  N/A

• What did you do last month to improve Customer Advocacy?

• How did you lead the EE Way with your team?

• Customer Objective

• Agreed Actions

People

• What activities did you do last month to improve Colleague Engagement?

• People Objective

• Agreed Actions

5 Rocks of Retail

• Are high quality Daily Briefing being held with every team member every day?

  Yes

  No

  N/A

• Briefing evidence

  Media

• Is effective Queue Management (SFM) in place at all times?

  Yes

  No

  N/A

• Are Reviews being completed with every member of the team by the 7th of each month?

  Yes

  No

  N/A

• Review evidence

  Media

• Are you holding a Monthly Team meeting with your team? When? Content?

  Yes

  No

  N/A

• Are you using the Observation Sheets to document Coaching sessions?

  Yes

  No

  N/A

• Coaching evidence

  Media

Performance

• EE Extra Mix (Target 50%)

  Yes

  No

  N/A

• PAYM

  Yes

  No

  N/A

• Star Offers (20% Star Mix target)

• Tablets (10% attachment rate target)

• Pre to Post (10% P2P strike rate target)

• EE Sharer

• UPG

  Yes

  No

  N/A

• PAYG

  Yes

  No

  N/A

• HBB

  Yes

  No

  N/A

• SME

  Yes

  No

  N/A

• Accessory Strike Rate (60%)

  Yes

  No

  N/A

• Clone Phone Strike Rate (40%)

  Yes

  No

  N/A

• Total Conversion (13.00%)

  Yes

  No

  N/A

• PAYM Conversion (3.00%)

  Yes

  No

  N/A

• Performance Objective

• Agreed Actions

Compliance

• Discounts - Are discounts within your allocated pot amount and all authorised by email?

• Daily Paperwork - Is this being completed every day to a high standard?

• Health and Safety - Are the required tests being completed correctly?

• Stock - Are counts being completed when requested?

• Back Office - Is your Back Office set up correctly? Daily files, Business board, Target board etc

Personal Objectives

• What do you want to be famous for?

• What shadow do you cast?

• What are your Big Rocks?

Additional support

• Is any additional support required?

  Yes

  No

  N/A

Final comments and grading

• Final comments

• Grading

  Select Above Expectations Meets Expectations Below Expectations

  • Above Expectations
  • Meets Expectations
  • Below Expectations

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