Information
-
RID#:
-
Address of RID:
-
Conducted on
-
Prepared by
-
Was any DAMAGE found as the cause of the fault?
-
Submit a PDR. PDR MUST contain photo's proving the damage found and photo must be obtained of the vicinity in which fault was found.
-
PDR number:
-
What is the trouble/issue found onsite:
-
Where was the issue/fault:
-
Select region of location of the fault:
- RGW
- ONT
- Between ONT and FTP
- FTP
- Inside boundary soft surface
- Inside boundary surface mount
- Inside boundary slot cut
- Inside boundary Aerial
- Outside boundary customer fibre from FAT or ABFFP
- Outside Boundary Aerial service Lead
- In IFDB
- Between FFP/ABFAT
- Between ABFFP and Exchange
- Exchange
-
What was the cable depth?
-
Was the original install done to the correct height?
-
What was the height? Have you correct it?
-
What is the TFC (Trouble Found Code) for this fault:
-
What have you done to resolve/fix the fault:
-
Supply photos of evidence indicating fault or cause of fault:
-
Photos MUST be supplied to prove your claims if you state that fault was caused due to poor workmanship.
-
Have you completed TechMate
-
Submit a photo of the test
-
Submit photo of the error
-
Where 3rd party Services required?
- No
- EWP
- Reinstatement
- TMP
- Ferry
- Other
-
EWP - Show a photo of its use on site
-
Reinstatement - Show photo of location required
-
TMP - Show photo of use on site
-
Ferry - Provide photo of Invoice
-
Other - What was it?
-
Submit a photo
-
Was the customer Service Given when you left site:
-
Is the job coded?
-
Input the code
-
Give a break down of your time on site in units(1 unit = 15min)
-
What non consigned Materials did you use - What was the cost
-
What fibre was used
- Fixed fibre
- Blown Fibre
- Aerial Fibre
-
What size and length
-
What size and length
-
What size and length
