Audit
Comments
Did the Engineer call with an ETA?
Was this in the morning or Night before visit?
Did the engineer arrive within agreed ETA
Updated ETA given - If Applicable
Did the Engineer introduce himself and show his Name Badge?
Uniform Worn - Was it Clean and Tidy?
Did the Engineer confirm the job details with you?
Did the Engineer show you the work that was going to be carried out?
Did the Engineer offer to show you completed work?
Did the engineer discuss the Fault History with you
Has the fault now been rectified
Did the Engineer carry out a physical check on the dish
Dish position and cable routing agreed with customer
Dish and Cable Installed to best practises
Were any necessary escalations made
Cable entry hole sealed and brick burst plate used
Internal bush used
Was On Demand connected up and demonstrated?
If not was it explained how to connect and the advantages of having it connected?
Demonstration completed to your satisfaction
RCU programmed to work the customer TV
Was an HD Customer Demonstration leaflet left on-site and explained
Did customer sign MFT Device?
Site left clean and tidy
Any customer issues outstanding
