Information
You MUST fill in ALL details to the best of your ability, failure to do so will result in your job either not going ahead or being non-prioritised.
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Name and Tech Number
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Attending Engineer Contact Details both Email & Phone
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When is this escalation for?
Please ensure you make the customer aware that they may receive an additional call with a different ETA.
Please use this section to add any information that maybe relevant from ETA, property type, is there a dish & cabling already etc.
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How will the dish be accessed?
- Loft Hatch (communal stairwell)
- Loft Hatch (customers property)
- Pitched Roof (Extended Cats)
- DAT
- 14 Rung ladders (check DTH engineers first)
- other (specify in "work required field)
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In your opinion would ropes be required to complete this job?
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Customer fully aware of situation?
- Yes
- No
- unable to contact
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SE required to complete
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Any Further Info
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DTH Engineer
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Screen shot including job type, customer, engineer and job details MANDATORY
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Additional photo's of property using SkItch to identify issues/access MANDATORY
