Norwegian Passenger Service Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

ANY QUESTON ANSWERED WITH A NO SHOULD ASK FOR A CORRECTIVE ACTION IN THE NOTE FIELD

CHECK IN & CHECK IN AREA

• Do desks open and close on time?

  Yes

  No

  N/A

• Are enough desks open?<br>

  Yes

  No

  N/A

• Are sequrity and dangerous goods questions easily visible

  Yes

  No

  N/A

• Are company logos and branding correct?

  Yes

  No

  N/A

• Are excess baggage procedures followed?

  Yes

  No

  N/A

• Is cabin baggage viewed and weighed

  Yes

  No

  N/A

• Do baggage belts run without stoppage?

  Yes

  No

  N/A

SECURITY AREA

• Are there sufficient security gates open?

  Yes

  No

  N/A

GATE AREA

• Do boarding staff arrive at gate on time?

  Yes

  No

  N/A

• Are the gates opened and closed as per NAS rule?

  Yes

  No

  N/A

• Are PRM's identified and pre boarded as per NAS rule? <br>

  Yes

  No

  N/A

• Correct clear boarding announcements

  Yes

  No

  N/A

• Are there sufficient busses for remote departures/arrivals?

  Yes

  No

  N/A

BAGGAGE HANDLING / CUSTOMER SERVICE

• Are bags delivered to arrivals within the specific times as per NAS rule?

  Yes

  No

  N/A

• Are passenger rights displayed as per EU rule?

  Yes

  No

  N/A

SIGNATURES

• Signature AREA MANAGER

  Sign