NOVATIO

• Document No.

• Client

  Select Marks & Spencer Ann Summers Poundland Dealz Dixons Carphone Apple Dunnes Stores

  • Marks & Spencer
  • Ann Summers
  • Poundland
  • Dealz
  • Dixons Carphone
  • Apple
  • Dunnes Stores

• Store Name:

• Store No.

• Location
  Address

• Site Contact:

• Conducted by:

• Conducted on

  Date

EXTERNAL COMPLIANCE AUDIT

• What date was the last External Compliance Audit

  Date

CLEANING

• What was the Score?

  Compliant

  Non Compliant

• Log No.:

Log No

• Is this Log Closed

  YES

  NO

  N/A

PEST

• What was the Score?

  Compliant

  Non Compliant

• Log No.:

Log No

• Is this Log Closed

  YES

  NO

  N/A

LAUNDRY

• What was the Score?

  Compliant

  Non Compliant

• Log No.:

Log No

• Is this Log Closed

  YES

  NO

  N/A

FOOD HALL

• Foodhall Office and Collect by Car

  Pass

  Fail

  N/A

  Not Inspected

• Foodhall flooring including vacuuming of produce matting

  Pass

  Fail

  N/A

  Not Inspected

• Floor under raised racking

  Pass

  Fail

  N/A

  Not Inspected

• Foodhall Tills

  Pass

  Fail

  N/A

  Not Inspected

STORE WIDE

• Hard and resilient flooring.

  Pass

  Fail

  N/A

  Not Inspected

• Carpeted areas.

  Pass

  Fail

  N/A

  Not Inspected

• Fitting rooms - inc. flooring, mirrors, vertical surfaces, fixtures and fittings.

  Pass

  Fail

  N/A

  Not Inspected

• Textile till points.

  Pass

  Fail

  N/A

  Not Inspected

• Sales floor mirrors.

  Pass

  Fail

  N/A

  Not Inspected

• Customer service points.

  Pass

  Fail

  N/A

  Not Inspected

• Customer seating areas.

  Pass

  Fail

  N/A

  Not Inspected

• Customer toilets inc. baby changing facilities.

  Pass

  Fail

  N/A

  Not Inspected

• Customer staircases and landings.

  Pass

  Fail

  N/A

  Not Inspected

• Escalator treads and handrails.

  Pass

  Fail

  N/A

  Not Inspected

• Customer lifts including scenic both internal and external.

  Pass

  Fail

  N/A

  Not Inspected

• Barrier matting.

  Pass

  Fail

  N/A

  Not Inspected

• External shop front.

  Pass

  Fail

  N/A

  Not Inspected

• Shop front doors.

  Pass

  Fail

  N/A

  Not Inspected

• Bureau de Change.

  Pass

  Fail

  N/A

  Not Inspected

• M&S Bank.

  Pass

  Fail

  N/A

  Not Inspected

BACK of HOUSE

• Staircases and landings.

  Pass

  Fail

  N/A

  Not Inspected

• Corridors.

  Pass

  Fail

  N/A

  Not Inspected

• Staff locker rooms inc. tops of lockers.

  Pass

  Fail

  N/A

  Not Inspected

• Staff toilets.

  Pass

  Fail

  N/A

  Not Inspected

• Offices inc. fixtures, fittings and furniture.

  Pass

  Fail

  N/A

  Not Inspected

• Stockrooms.

  Pass

  Fail

  N/A

  Not Inspected

• Goods lift(s).

  Pass

  Fail

  N/A

  Not Inspected

CONTRACTOR

• Who is the Cleaning Contractor?

  Emprise

  Grosvenor

  GSA

  ICM

  Servest

• Is the NOTICEBOARD correct and up to date?

  Yes

  No

  N/A

  Not Inspected

• Noticeboard content:

  Off

  On

• - H&S Policy
  - Environmental Policy
  - Accident Form/Contact/Procedure
  - Employers Liability Insurance
  - Contract Specification
  - Contractor Approved Products list/Approved Problem Solvers/Occasional Use Products list
  - Colour Coding Chart
  - Area/Regional Managers Contact Details
  

• Is the SITE FILE correct and up to date?

  Yes

  No

  N/A

  Not Inspected

• Site file content:

  Off

  On

• - Management Structure
  - COSHH data sheets for all chemicals as per the current APTU list.
  - Risk Assessment - up to date and signed by the area manager.
  - Training records for all cleaning operatives (must be refreshed every 12 months)
  - Training Matrix

• Is the cleaning compound(s) clean and tidy?

  Yes

  No

  N/A

  Not Inspected

• Is there good COLOUR CODE segregation

  Yes

  No

  N/A

  Not Inspected

• Are ALL Chemicals within the Cleaners Compound on the APTU Lists

  Yes

  No

  N/A

  Not Inspected

• How many Scrubber Dryers are on site? Please list type: Lrg Ride-On / Sml Ride-On / Lrg Walker / Med Walker / Sml Walker

Scrubber Dryer

• Add media

  Media

• Is all machinery in a well maintained and acceptable condition?

  Yes

  No

  N/A

  Not Inspected

• Is all machinery PAT tested to statutory requirements?

  Yes

  No

  N/A

  Not Inspected

• Is the accident book available/being used? Any completed forms in the book?

  Yes

  No

  N/A

  Not Inspected

• Have any RIDDOR reportable accidents been reported correctly and on time?

  Yes

  No

  N/A

  Not Inspected

• Are the current A3 Due Diligence sign off sheets displayed on site and in use?

  Yes

  No

  N/A

  Not Inspected

CUSTOMER PERCEPTION

• Is the customer satisfied with the level and quality of service?<br>

  Yes

  No

  N/A

  Not Inspected

• Does the Contractor's Area/Regional Management liaise with the store management regularly and effectively?

  Yes

  No

  N/A

  Not Inspected

• Do they provide Feedback following any visit?

  Yes

  No

  N/A

  Not Inspected

• Does the Contractor Store Supervision/Management liaise with the store management regularly and effectively?<br>

  Yes

  No

  N/A

  Not Inspected

• Are all operatives wearing correct uniforms and ID badges?

  Yes

  No

  N/A

  Not Inspected

BOUGHT IN Services

• Is the Store satisfied with the service received from their Laundry Contractor

  YES

  NO

  N/A

• Is the Store satisfied with the service received from their Periodics Contractor

  YES

  NO

  N/A

• Is the Store satisfied with the service received from their Washroom Contractor

  YES

  NO

  N/A

• Is the Store satisfied with the service received from their Window Cleaning Contractor

  YES

  NO

  N/A

CLEAN AS YOU GO

• Is the 'Clean as You Go' process fully engaged by the store

  YES

  NO

  N/A

CONTRACTOR SITE FOLDER

• Is the Site Folder correct and up to date (Compliance Cabinet)

  Yes

  No

  N/A

  Not Inspected

• Site Folder contents

  Off

  On

• Contents
  
  - Bait Location List
  - Site Plan Locations
  - Temporary Baiting Locations
  - Pesticides On Site Usage Log
  - Visit Schedule
  - Specification Summary

• Is there a Store plan?

  Yes

  No

  N/A

  Not Inspected
Select 3 Locations to check when on Walkabout

• Are inspected bait points clean and in a presentable condition?

  Yes

  No

  N/A

  Not Inspected

• Where visible, are inspected monitor/bait points bar coded?

  Yes

  No

  N/A

  Not Inspected

• Do inspected monitors/bait points have a wall sticker identifying their position?

  Yes

  No

  N/A

  Not Inspected

• Are inspected points secured in place?

  Yes

  No

  N/A

  Not Inspected

• Is there a temporary plan is use?

  No

  Yes

  N/A

  NI
Select 2 Locations to check when on Walkabout

• Are inspected bait points clean and in a presentable condition?

  YES

  NO

  N/A

• Have the routine visits been carried out in line with the schedule of visits?

  Yes

  No

  N/A

  Not Inspected
Dates

• Is a specification summary present and risk section filled in?

  Yes

  No

  N/A

  Not Inspected

• Is the visit/pesticide usage log present and complete?

  Yes

  No

  N/A

  Not Inspected

• Spot check reports: Are they signed by the operative and store contact?

  Yes

  No

  N/A

  Not Inspected

EFK SERVICING

• Have all units on contract been cleaned/serviced correctly?

  Yes

  No

  N/A

  Not Inspected

• Have all tubes been changed at the required intervals?

  Yes

  No

  N/A

  Not Inspected

• Are the EFK units illuminated?

  Yes

  No

  N/A

  Not Inspected

CUSTOMER PERCEPTION

• Is the customer satisfied with the level and quality of service?

  Yes

  No

  N/A

  Not Inspected

• Does the operative liaise with the store management at the start of the visit?

  Yes

  No

  N/A

  Not Inspected

• Do they provide feedback during their visits?

  Yes

  No

  N/A

  Not Inspected

STAFF CATERING UNITS

• Is the WASTE area generally acceptable?

  Yes

  No

  N/A

  Not Inspected

• Does this area have sufficient bins?

  Yes

  No

  N/A

  Not Inspected

• Are they correctly branded?

  Yes

  No

  N/A

  Not Inspected

• Are there signs of Contamination?

  No

  Yes

  N/A

  NI

• Add media

  Media

BACK of HOUSE

• Is the waste processing area clear and well maintained?

  Yes

  No

  N/A

  Not Inspected

• Is clear signage in place?

  Yes

  No

  N/A

  Not Inspected

• Are different Waste streams being contaminated?

  No

  Yes

  N/A

  NI

• What is being Contaminated

  Select CARDBOARD PLASTIC FOOD GLASS CERAMICS CONFIDENTIAL HAZARDOUS WOOD METAL

  • CARDBOARD
  • PLASTIC
  • FOOD
  • GLASS
  • CERAMICS
  • CONFIDENTIAL
  • HAZARDOUS
  • WOOD
  • METAL

• Add media

  Media

• Is the 'Cage Returned' CARDBOARD Flat Packed?

  Yes

  No

  N/A

  Not Inspected

• How many GLASS bins are on site?

  Select 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

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• Are there procedures in place for HAZARDOUS waste?

  Yes

  No

  N/A

  Not Inspected

• Does the store produce any OILS/GREASE waste?

  Yes

  No

  N/A

  Not Inspected

• Is the oil storage adequate and controlled?

  Yes

  No

  N/A

  Not Inspected

• Is there evidence of Confidential Waste

  Yes

  No

  N/A

  Not Inspected

• Is the confidential waste held in a secure designated area?

  Yes

  No

  N/A

  Not Inspected

• Is the confidential waste held in the correct coloured bags?

  Yes

  No

  N/A

  Not Inspected

FOOD WASTE

• Who is the Food Waste contractor on-site?

  Select Cauda FSM Think 3E ReFoods Corletts Biffa

  • Cauda
  • FSM
  • Think 3E
  • ReFoods
  • Corletts
  • Biffa

• How many FOOD bins are on site?

  Select 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

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• Are the Food Bins Clean?

  Yes

  No

  N/A

  Not Inspected

• Are the food bins stored appropriately?

  Yes

  No

  N/A

  Not Inspected

• Are the food bins fully utilised?

  Yes

  No

  N/A

  Not Inspected

EXTERNAL WASTE AREAS

• Is waste stored externally?

  NO

  YES

  N/A

  Not Inspected

• Is the external waste storage area easily accessible to service providers?

  Yes

  No

  N/A

  Not Inspected

• Is the storage area clear and well maintained?

  Yes

  No

  N/A

  Not Inspected

• Are there any site Restrictions in place?

  NO

  YES

  N/A

  Not Inspected

• What are these Restrictions?

STORE WASTE PROCEDURES

• Is BARCODING in use by the store?

  Yes

  No

  N/A

  Not Inspected

• Are all the WTN completed correctly and up to date?

  Yes

  No

  N/A

  Not Inspected

EQUIPMENT ON SITE

• What Equipment is on Site? (Add Photographs)

  Select Baler : Twin Chamber Baler : Single Chamber Compactor

  • Baler : Twin Chamber
  • Baler : Single Chamber
  • Compactor

• Add media

  Media

• Are there any outstanding issues/faults?

  NO

  YES

  N/A

  Not Inspected

• Issue

• Add media

  Media

AUDIT REPORT

• AUDIT REPORT

• Audit Log

Log No:

• BOUGHT in SERVICES

  CLEANING

  PEST

  WASTE

  OTHER

• Add media

  Media

• Helpdesk Log No.

• Select date

  Date

• Helistrat Signature:

  Sign

• Client Signature:

  Sign