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NRA - Retail Operating Checklist - Covid 19
NRA - Retail Operating Checklist - Covid 19
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NRA - Retail Operating Checklist - Covid 19

This checklist will guide you on what to do before resuming your operation. Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction. Source: https://www.nra.net.au/app/uploads/2020/05/200511_NRA_Roadmap-to-Retail-Recovery_v2.pdf

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Inspection

Your Operating Checklist

Calculate whether it is financially viable to open your store or whether you should remain closed until restrictions ease further

Review foot traffic around your store and whether this traffic is one of your potential customers

Review whether it makes more financial sense to reopen with limited trading hours

Check to see if your neighbouring stores, schools and tenants have opened their doors - being the only one open in a sea of closed stores can be counter to your business needs.

Conduct an inspection of your premises to check for damage or issues caused by vacancy

Appoint a team member to be the point of contact for any workers with concerns about infection

Consider reducing the amount of staff you have on premises at one time or staggering

Communicate the measures you have taken to make your workplace safe with your staff

Train your staff on cleaning and disinfecting procedures and handwashing

Put up signage around your workplace detailing social distancing measures, store capacity, how to queue (available here: https://www.nra.net.au/resource-categories/coronavirus-resources/)

Mark social distancing spacing on your floor with tape or stickers - consider implementing one-directional traffic flow

Nominate a staff member each shift to ensure all persons in the premises maintain a 1.5m distance apart

Put hand sanitiser stations at your entry and exit and throughout the workplace where possible

Identify high risk areas for customers (i.e. fitting rooms) and plan cleaning protocols or closures of these areas

Put up handwashing instructions in bathrooms for staff and customers

Review your delivery methods for stock and request contactless delivery where possible

Review your in-store payment methods to facilitate cashless transactions

Remove tester products from display to reduce infection

Ensure you have sufficient stores of tissues, paper towels, and toilet paper

Increase access to closed bins in your workplace

Consider whether you can offer a click and collect service to reduce in store traffic

If a click and collect service is implemented, identify a suitable collection area and use floor markers for social distancing

Create a protocol for managing sickness in the workplace

Put up signage about symptoms of COVID-19 in the workplace

Consider extra training for your managers and employees in dealing with difficult customers

Consider if you have adequate cleaning products and personal protective equipment to disinfect your premises following an outbreak

Put a protocol in place for reopening your workplace after an outbreak or quarantine period.

Install plexiglass screens on cash registers where possible

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NRA - Retail Operating Checklist - Covid 19
Go Digital

NRA - Retail Operating Checklist - Covid 19

This checklist will guide you on what to do before resuming your operation. Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction. Source: https://www.nra.net.au/app/uploads/2020/05/200511_NRA_Roadmap-to-Retail-Recovery_v2.pdf

Use this Digital Checklist
Download as PDF
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.

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