NRA - Retail Operating Checklist - Covid 19

• Conducted on

  Date

• Prepared by

• Location
  Address

Your Operating Checklist

• Calculate whether it is financially viable to open your store or whether you should remain closed until restrictions ease further

  ✔

  ✖

  N/A

• Review foot traffic around your store and whether this traffic is one of your potential customers

  ✔

  ✖

  N/A

• Review whether it makes more financial sense to reopen with limited trading hours

  ✔

  ✖

  N/A

• Check to see if your neighbouring stores, schools and tenants have opened their doors - being the only one open in a sea of closed stores can be counter to your business needs.

  ✔

  ✖

  N/A

• Conduct an inspection of your premises to check for damage or issues caused by vacancy

  ✔

  ✖

  N/A

• Appoint a team member to be the point of contact for any workers with concerns about infection

  ✔

  ✖

  N/A

• Consider reducing the amount of staff you have on premises at one time or staggering

  ✔

  ✖

  N/A

• Communicate the measures you have taken to make your workplace safe with your staff

  ✔

  ✖

  N/A

• Train your staff on cleaning and disinfecting procedures and handwashing

  ✔

  ✖

  N/A

• Put up signage around your workplace detailing social distancing measures, store capacity, how to queue (available here: https://www.nra.net.au/resource-categories/coronavirus-resources/)

  ✔

  ✖

  N/A

• Mark social distancing spacing on your floor with tape or stickers - consider implementing one-directional traffic flow

  ✔

  ✖

  N/A

• Nominate a staff member each shift to ensure all persons in the premises maintain a 1.5m distance apart

  ✔

  ✖

  N/A

• Put hand sanitiser stations at your entry and exit and throughout the workplace where possible

  ✔

  ✖

  N/A

• Identify high risk areas for customers (i.e. fitting rooms) and plan cleaning protocols or closures of these areas

  ✔

  ✖

  N/A

• Put up handwashing instructions in bathrooms for staff and customers

  ✔

  ✖

  N/A

• Review your delivery methods for stock and request contactless delivery where possible

  ✔

  ✖

  N/A

• Review your in-store payment methods to facilitate cashless transactions

  ✔

  ✖

  N/A

• Remove tester products from display to reduce infection

  ✔

  ✖

  N/A

• Ensure you have sufficient stores of tissues, paper towels, and toilet paper

  ✔

  ✖

  N/A

• Increase access to closed bins in your workplace

  ✔

  ✖

  N/A

• Consider whether you can offer a click and collect service to reduce in store traffic

  ✔

  ✖

  N/A

• If a click and collect service is implemented, identify a suitable collection area and use floor markers for social distancing

  ✔

  ✖

  N/A

• Create a protocol for managing sickness in the workplace

  ✔

  ✖

  N/A

• Put up signage about symptoms of COVID-19 in the workplace

  ✔

  ✖

  N/A

• Consider extra training for your managers and employees in dealing with difficult customers

  ✔

  ✖

  N/A

• Consider if you have adequate cleaning products and personal protective equipment to disinfect your premises following an outbreak

  ✔

  ✖

  N/A

• Put a protocol in place for reopening your workplace after an outbreak or quarantine period.

  ✔

  ✖

  N/A

• Install plexiglass screens on cash registers where possible

  ✔

  ✖

  N/A

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