Information

  • Document No.

  • Department

  • Conducted on

  • Prepared by

  • Personnel

Consumer partnerhip in service planning

  • 2.1.1 (D) Consumers and/or carers are involved in the governance of the health service organisation

  • 2.1.2 (D) Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people that do not usually provide feedback

  • 2.2.1 (D) The health service organisation establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organisation

  • 2.2.2 (D) Consumers and/or carers are actively involved in decision making about safety and quality

  • 2.3.1 (D) Health service organisation provides orientation and ongoing training for consumers and/or carers to enable them to fulfil their partnership role

  • 2.4.1 Consumers and/or carers provide feedback on patient information publications prepared by the health service organisation (for distribution to patients)

  • 2.4.2 Action is taken to incorporate consumer and/or carers’ feedback into publications prepared by the health service organisation for distribution to patients

Consumer partnership in designing care

  • 2.5.1 (D) Consumers and/or carers participate in the design and redesign of health services

  • 2.6.1 Clinical leaders, senior managers and the workforce access training on patient-centred care and the engagement of individuals in their care

  • 2.6.2 (D) Consumers and/or carers are involved in training the clinical workforce

Consumer partnership in service measurement and evaluation

  • 2.7.1 The community and consumers are provided with information that is meaningful and relevant on the organisation’s safety and quality performance

  • 2.8.1 (D) Consumers and/or carers participate in the analysis of organisational safety and quality performance

  • 2.8.2 (D) Consumers and/or carers participate in the planning and implementation of quality improvements

  • 2.9.1 (D) Consumers and/or carers participate in the evaluation of patient feedback data

  • 2.9.2 (D) Consumers and/or carers participate in the implementation of quality activities relating to patient feedback data

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