NSQHSS 2 - Partnering with consumers

Department

Personnel

2.1.1 (D) Consumers and/or carers are involved in the governance of the health service organisation

2.1.2 (D) Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people that do not usually provide feedback

2.2.1 (D) The health service organisation establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organisation

2.2.2 (D) Consumers and/or carers are actively involved in decision making about safety and quality

2.3.1 (D) Health service organisation provides orientation and ongoing training for consumers and/or carers to enable them to fulfil their partnership role

2.4.1 Consumers and/or carers provide feedback on patient information publications prepared by the health service organisation (for distribution to patients)

2.4.2 Action is taken to incorporate consumer and/or carers’ feedback into publications prepared by the health service organisation for distribution to patients

2.5.1 (D) Consumers and/or carers participate in the design and redesign of health services

2.6.1 Clinical leaders, senior managers and the workforce access training on patient-centred care and the engagement of individuals in their care

2.6.2 (D) Consumers and/or carers are involved in training the clinical workforce

2.7.1 The community and consumers are provided with information that is meaningful and relevant on the organisation’s safety and quality performance

2.8.1 (D) Consumers and/or carers participate in the analysis of organisational safety and quality performance

2.8.2 (D) Consumers and/or carers participate in the planning and implementation of quality improvements

2.9.1 (D) Consumers and/or carers participate in the evaluation of patient feedback data

2.9.2 (D) Consumers and/or carers participate in the implementation of quality activities relating to patient feedback data