Oakman Inns Standards Audit

• Restaurant Name

• Manager Name

• Conducted on

  Date

1. External Areas

• Windows & external doors sparkling and clean - glass & brass

  Yes

  No

  N/A

• Car park litter and weed free

  Yes

  No

  N/A

• All planting alive and well maintained - Grass cut if appropriate

  Yes

  No

  N/A

• Signage clean, no damage & lit where appropriate

  Yes

  No

  N/A

• Walls in clean condition, no cob webs

  Yes

  No

  N/A

• Outside lights clean and on at appropriate times

  Yes

  No

  N/A

• Outside cameras clean, working and recording

  Yes

  No

  N/A

• Outside tables and chairs clean

  Yes

  No

  N/A

• Ashtrays clean and empty if not in use, less than 3 butts if in use

  Yes

  No

  N/A

• No broken or missing furniture - good state of repair

  Yes

  No

  N/A

• Heaters clean and working

  Yes

  No

  N/A

• Menu boards clean & polished

  Yes

  No

  N/A

• External brass polished

  Yes

  No

  N/A

• Correct external POS - A boards

  Yes

  No

  N/A

2. Lobby Area

• Front mat clean

  Yes

  No

  N/A

• No litter or cigarette ends in lobby

  Yes

  No

  N/A

• Corners and skirting clean

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• Correct signage on display, license, CCTV, Scores on the doors

  Yes

  No

  N/A

3. Restaurant Area

• Corners and skirting clean including stairs if appropriate

  Yes

  No

  N/A

• Floors and carpets clean and vacuumed

  Yes

  No

  N/A

• Walls in good state of repair

  Yes

  No

  N/A

• All air con units, vents, light fittings clean & dust free

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• All light bulbs correct colour and wattage

  Yes

  No

  N/A

• Mirrors & glass clean

  Yes

  No

  N/A

• Tables clean

  Yes

  No

  N/A

• All tables have clean & correct menus

  Yes

  No

  N/A

• Salt & pepper full and clean

  Yes

  No

  N/A

• No chewing gum on furniture

  Yes

  No

  N/A

• Chairs, sofas and fixed seating clean & in good condition

  Yes

  No

  N/A

• Restaurant at correct temperature

  Yes

  No

  N/A

• Smells clean

  Yes

  No

  N/A

• Appropriate music playing at the correct level

  Yes

  No

  N/A

• Correct marketing materials on display (including email data collection bowl)

  Yes

  No

  N/A

• No hand written notices in view (including floor plans etc for team)

  Yes

  No

  N/A

• No marks/chips on paint work

  Yes

  No

  N/A

• Server station clear of all debris and stocked for session (clean as go in place)

  Yes

  No

  N/A

• Sufficient cutlery & crockery available

  Yes

  No

  N/A

• All crockery clean and smear free

  Yes

  No

  N/A

• Tea lights on every table (at dusk)

  Yes

  No

  N/A

• Appropriate lighting for time of day - dimmed at dusk

  Yes

  No

  N/A

• High Chairs - clean, tidy & discrete

  Yes

  No

  N/A

• Blackboards - clean, relevant & Spec

  Yes

  No

  N/A

4. Bar Area and dispense

• Price list up to date showing correct prices and ABV’s

  Yes

  No

  N/A

• Bar counter clean and polished

  Yes

  No

  N/A

• Beer fonts clean (not iced up) - no badges missing

  Yes

  No

  N/A

• Back bar clean, uncluttered and neat

  Yes

  No

  N/A

• Back bar mirrors clean and smear free

  Yes

  No

  N/A

• Display fruit fresh (Lemons/limes/oranges)

  Yes

  No

  N/A

• Wine display clean & dust free

  Yes

  No

  N/A

• All fridge lights switched on and working

  Yes

  No

  N/A

• Fridges working to correct temperature

  Yes

  No

  N/A

• Fridges fully stocked with supermarket theory in use

  Yes

  No

  N/A

• Cocktail station set up - Boston Shakers, Elbows, Muddlers.

  Yes

  No

  N/A

• Spirits on back bar clean & dust free and pourers pointing to the left.

  Yes

  No

  N/A

• 25ml/50ml/125/175ml measures available

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh, correct spec

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised

  Yes

  No

  N/A

• Cleaning schedule avaiable (but not in guest view) and used

  Yes

  No

  N/A

• Underneath, behind and inside glass washers clean

  Yes

  No

  N/A

• Waste bins/bottle skips/glass bin clean

  Yes

  No

  N/A

• Correct white wine by the glass open & fresh

  Yes

  No

  N/A

• White and rose wine chilled

  Yes

  No

  N/A

• Sufficient clean wine buckets

  Yes

  No

  N/A

• Red wine available at room temperature

  Yes

  No

  N/A

• No wine out of stock

  Yes

  No

  N/A

• Tills clean

  Yes

  No

  N/A

• Coffee machine clean and working

  Yes

  No

  N/A

• Sufficient clean cups, saucers, tea pots, sugar bowls, jugs and spoons plus take away coffee avaiable

  Yes

  No

  N/A

• Full selection of coffee's & teas available

  Yes

  No

  N/A

• No chewing gum under counter

  Yes

  No

  N/A

• Bar correct temperature

  Yes

  No

  N/A

• Tables, chairs clean & tidy

  Yes

  No

  N/A

• Correct lighting, all working

  Yes

  No

  N/A

5. Toilets

• Toilets clean and fresh smelling

  Yes

  No

  N/A

• Floors, tiles and mirrors clean

  Yes

  No

  N/A

• Door plates and door handles sparkling clean

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• Hooks on back of all toilet cubicle doors, all locks working

  Yes

  No

  N/A

• Light bulbs all working

  Yes

  No

  N/A

• Sinks (and around) clean, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers & moisturisers at least half full. Correct product

  Yes

  No

  N/A

• Toilet tissue stocked

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets clean - alarm cord to floor - Check alarm

  Yes

  No

  N/A

• Correct marketing pictures - not damaged or missing

  Yes

  No

  N/A

• Air fresheners working

  Yes

  No

  N/A

6. Cellar and Bottle Store

• Cellar card up to date (checked weekly by Mgr.)

  Yes

  No

  N/A

• Correct level of stock - stock being rotated

  Yes

  No

  N/A

• Cellar clean and tidy

  Yes

  No

  N/A

• Taps and couplers clean

  Yes

  No

  N/A

• Correct cellar temperature

  Yes

  No

  N/A

• Gas bottles stored correctly

  Yes

  No

  N/A

• Bottle store clean and tidy and stock stored off the floor

  Yes

  No

  N/A

• Bottle store - stock rotation in place, high value items stored securely

  Yes

  No

  N/A

• Ice machine clean, ice scoop in Sanitiser

  Yes

  No

  N/A

• All chemicals locked away

  Yes

  No

  N/A

7. Office

• Office secure - office door and safe locked at all times

  Yes

  No

  N/A

• Security cameras working and recording

  Yes

  No

  N/A

• Clean and tidy, including floor

  Yes

  No

  N/A

• Well organised

  Yes

  No

  N/A

• Handover - managers diary available and in use

  Yes

  No

  N/A

• Management rota available 2 weeks in advance

  Yes

  No

  N/A

8. Food Quality - order 3 x menu items

• Cookbook available - all pages present

  Yes

  No

  N/A

• Presented to Oakman Inns spec (check cookbook)

  Yes

  No

  N/A

• Served within correct ticket times

  Yes

  No

  N/A

• Presented on correct crockery

  Yes

  No

  N/A

• Temperature correct - hot food on hot plates, cold food cold plates

  Yes

  No

  N/A

• Server knowledgeable about items ordered (products/ingredients)

  Yes

  No

  N/A

• Expo clean and organised

  Yes

  No

  N/A

• All condiments served to the guest clean and fresh

  Yes

  No

  N/A

• Service cycle followed

  Yes

  No

  N/A

9. Drinks Quality - order 3 x drinks - including a cocktail

• Correct glassware used

  Yes

  No

  N/A

• Correct garnish and ice if appropriate

  Yes

  No

  N/A

• Correct measure served

  Yes

  No

  N/A

• Juice day dotted and in date

  Yes

  No

  N/A

• Draught beers served at correct temperatures

  Yes

  No

  N/A

• Team member knowledge on beers, wines & cocktails

  Yes

  No

  N/A

• All products available

  Yes

  No

  N/A

• Front and back bar fully stocked to Oakman Inns standard

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh

  Yes

  No

  N/A

• Cocktails produced and served with confidence

  Yes

  No

  N/A

10. Our People, Leadership and Development

• Latest NPS feedback reviewed and actioned, team members aware!

  Yes

  No

  N/A

• Two weeks rota displayed (should be in place by Wed)

  Yes

  No

  N/A

• All team members using Oakmanology (ask a team member)

  Yes

  No

  N/A

• All team members have received an induction and appraisal (within the last 6 months)

  Yes

  No

  N/A

• All team members clean, smart and tidy and in correct clean uniform

  Yes

  No

  N/A

• Shift brief being completed every shift (ask team members)

  Yes

  No

  N/A

• Staff areas clean & tidy, good state of repair

  Yes

  No

  N/A

• Duty Manager Signature

  Sign

• Cluster Signature - Adrian Laws

  Sign