Information

  • Region

  • Park

  • Date

  • Site health checker

  • Central health checker

Pre arrival

  • No lapsed payments on ParcVu

  • Recorded in notes on ParcVu that terms and conditions especially cancellation policy have been explained to the customer

  • Pre arrival calls attempted with notes on ParcVu for the last week

First Impressions (Entrance to reception)

  • Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go

  • Road markings are clear, clean and pot hole free

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

  • Any maintenance / grounds works are recorded and scheduled

Reception

  • Customers are being greeted and acknowledged by team

  • Area is merchandised to plan and clutter free

  • Area has appropriate lighting, temperature, smell and sound levels

  • Team in correct uniform with names badges

  • All visual areas off the reception are well maintained and clutter free

  • Access statement on display

  • Public liability insurance on display

  • Owner / prospect break out areas look comfortable and welcoming

Sales

  • NCC Code of practice available in the office

  • Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both

  • NCC Provided leaflets regarding caravan sales advice on display

  • NCC yearly membership sticker on office window and up to date

  • Approved holiday park on display

  • Complaints policy available and on display

  • List of private sales readily available (does not need to be on display)

  • Future sales systemised and all deposits taken through the computer system

  • Pending sales system in place and SE can explain each pend and when it will be cleared by. These should be on the system.

  • Sales presenters in good condition, up to date and conform to company branding

  • Office is clean, tidy, free of clutter and presented as per plan

  • Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.

  • Current month sales have correct costings according to VAT margin sheet

  • All posters are up to date, correct branding and date

  • Valid copy of the park rules on display

  • Show the warranty information for a manufacturer.

  • Sales team smart wearing name badge.

Accommodation External

  • Accommodation all numbered clearly

  • External lodge appearance clean

  • No cobwebs evident

  • Patio furniture present for occupancy

  • Car park bay free of weeds and moss

  • Signposted car park space

  • Decking well maintained including steps, gate, spindles

  • Hot tub has a cover and looks in good condition. Appropriate signage in place

Accommodation living

  • Standard inventory in place for size of lodge

  • Living space clean, clear of stains and holes in furnishings and wall coverings

  • Area clear of dust and cobwebs including under furniture and behind curtains - no spiders

  • Glasses, crockery and cutlery smear free and spotlessly clean

  • Windows clean inside and out, including seals

  • Television and DVD work and remote works and in good order

  • Temperature is warm and comfortable and provides a good first impression on entrance

  • Protective sheeting or blue shoe policy on entering show units

  • Information book in place and to brand standard

Accommodation bedroom

  • 2 pillows per occupant, beds made up with crease free linen

  • Clean and tidy in detail i.e. ceilings, skirtings, underneath bed, behind curtains - no spiders

  • All lights work and a bedside lamp and table in place

  • Wardrobes or drawer space clear, dust free and maintained. 6 hangers available to spec

  • Mirror and electric points that work

  • Doors and windows open easily and catch free and are clean. Wall coverings all in good repair

  • Bed and mattress are in good order and comfortable

Accommodation bathroom

  • Area clean and free of odours

  • No evidence of any damp, mould or mildew or orange body fat

  • Extract clean and clear of dust

  • Working window or extract

  • Good drainage on bath, showers and sink

  • Bathroom storage area, clean and clear, mirror and toothbrush holder clean and in good state of repair

  • Clean bin and toilet brushes

Toilets

  • Clean first impression and free from odours

  • Toilets and urinals clean and clear

  • Mirrors and sinks clean, hot and cold taps working

  • Hand dryer working

  • Floors clean and dry

  • Toilet paper full and toilet brush present, sanitary bins present and not overflowing

  • Promotional material all up to date

Laundrette

  • Clean and odour free. Externally in good condition and clean

  • Free from evidence of wildlife

  • All machines in full working order and correctly signed and logged if not

  • Branded signage

  • Working iron and good condition ironing board

  • Seating in good repair

  • Hot and cold taps working and sink with plug in good condition

Inside dry activities

  • All areas restricted with records of participitants

  • Equipment all secured, recorded checks, and stored in a tidy and orderly manner

  • Queues actively managed

  • Timetables of activities and classes reviewed seasonally based on participation v cost

  • Floor areas clean, tidy and dry

  • First aid trained personnel always on site and records of qualifications kept. Ongoing training records available and held monthly

  • Last 7 days cleaning, opening and closing checklists for the area completed and available

Indoor Pool

  • Water quality is clear, pool area is clean and safety equipments readily available

  • Water quality records are available for the last 7 days and out of parameter results have appropriate remedial actions recorded

  • Lifeguard is available or alternative supervision records available as recommended in the site risk assessment. Lifeguard qualifications and training records also to hand

  • All chemicals are secured as according to the area NOP, and appropriate PPE is available for recommended use

  • Area communications are to plan

  • Storage of ancillary equipment is neat, tidy and where possible out of owner view

  • Scum lines, surfaces, windows, ledges are all clean

  • Pool and air temperature at recommended levels as per site

  • Any out of order or faulty equipment is signed appropriately, recorded and scheduled for repair. Lifeguard aware of rectification date

  • Last 7 days cleaning, opening and closing checklists for the area completed and available

  • Blue shoes available and no outdoor shoe policy in place for poolside

  • Lights all working

Changing rooms and toilets

  • 1/2 hourly checks in place and recorded

  • Dryers working, toilet roll holders and soap dispensers are replenished

  • Locks are in working order with toilet seat down and lid up

  • Hand rails and cord are in place and working in disabled toilets

  • Area has appropriate lighting, temperature, smell and sound levels

  • Floors, walls, cubicles, wash basin areas and mirrors are clean

  • Area is clear of rubbish

  • Ladies essential machines are fully stocked

  • Sanitary / customer bins are clean and being emptied regularly

  • Showers all working

Park exteriors, grounds and maintenance

  • Empty pitches cleared and debris free

  • Park roads are clearly signed and clear of pit holes.

  • Park roads are clear and free from litter

  • Park plan in place to develop the aesthetic impact of the park

  • Parking bays are clear of moss and weeds.

  • All units on park have been skirted and have steps situated for access and have clean exteriors

  • Grassed and landscaped areas are well maintained

  • Bins are not overflowing and well maintained

  • Road markings are clear, clean and fresh

  • Illegal parking is monitored and addressed

  • Customer comms are to plan

  • Road curbs attended and maintained

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Any maintenance / grounds works are recorded and scheduled

Health & Safety

  • Contractors providing a copy of method statements and filed.

  • Annual contractors list held with copies of insurances.

  • Monthly health and safety meeting with GM and HOD's in place and minutes posted.

  • All main water storage tanks visually inspected annually cleaned, chlorinated, records available.

  • Named person on site responsible for legionella and trained.

  • All gas operatives have been vetted through Chiltern, Gas safe alone is not enough.

  • Fixed electrical test certificates available for all installations on park

  • Shower head cleaning carried out by trained personnel and cleaning recorded

  • Chemical and COSHH training completed for all relevant team members

  • Fire safety procedures are being fully adhered to

  • First aid box stocked and first aider is on duty

  • Up to date health & safety notices on display

  • Prime checklists are all up to date and logged

  • All accidents have photos of the area of the incident uploaded and detailed description and witness statements attached

  • Visitors book and contractors permit to work system in place and up to date

Finance and control

  • Park on track versus financial forecast to year end EBITDA

  • Park meter readings taken on last day of the month

  • Safe keys secure and kept in locked area

  • Review of approved PD's and date closure

  • Review vouchers claim sheet with receipts attached

  • Weekly safe reconciliations are in place and recorded

  • Till reconciliation differences of plus or minus £5 investigated

  • Petty cash system adhere to company policy

General

  • Inductions, performance reviews, development plans and 1-2-1's all on file

  • Wages report submitted by close of play Monday

  • Team member room is clean and tidy

  • Desks clear and clutter free

  • Maintenance areas are tidy and well maintained

  • Waste ground areas are clear and not used for tipping

  • NPS feedback on display

  • Staff and store areas are well maintained and orderly

  • Master rota at reception detailing everyone's availability

  • Emergency key available for every caravan

  • All teams have name badges and a clear "Haulfryn" uniform or dress code

Sign off

  • Site health checker

  • Central health checker

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.