Information

  • Document No.

  • Store Location

  • Add location
  • Date of Audit

Retail Store Walk

  • Auditor Name

  • Name of auditor

Customer Experience

  • Are the Mobility Consultants actively greeting customers?

  • Observed Behavior

  • Does the showroom present an image that is clean, dust free, TV on, and full of energy?

  • Observed Behavior

  • Conduct one customer exit interview. Does that customer provide positive feedback that reflects the desired Hasco customer experience.

  • Observed Behavior

  • Are the Mobility Consultants using the Manufacturer's demos and posters to show off our products?

  • Observed Behavior

Sales

  • Total number of vehicle deliveries last month

  • Total service revenue last month

  • Is the store on track to achieve sales expectations for this month?

  • Observed Behavior

  • Is the store properly staffed with Mobility Consultants and Inside sales Consultants?

  • Observed Behavior

  • is the GM proactively growing their team? How is their bench strength?

  • Observed Behavior

Communication

  • Is the store conducting weekly sales meetings?

  • Observed Behavior

  • Are Mobility Consultants aware of company assigned Sales Goals? (Calls/Visits/Unit Sales)

  • Observed Behavior

  • Does the store have an up to date the Sales Board?

  • Observed Behavior

Sales Behaviors

  • Are Mobility Consultants meeting their 15 calls per day, 3 visits per week minimum?

  • Observed Behavior

  • Are Braun warranty cards filled out in a timely fashion?

  • Observed Behavior

  • Has the GM been on at least one customer visit with a rep in the last month?

  • Observed Behavior

  • Did the GM personally call Top 5 accounts in the last 30 days?

  • Observed Behavior

Operations

  • Do all vehicles have the price breakdowns on the rearview mirror, seat pocket and window?

  • How many vehicles did not have the information?

  • Was the store Opening/Closing checklist completed for yesterday?

  • Observed Behavior

  • Are all Team Members adhering to the Uniform Policy, with name badges?

  • Observed Behavior

  • Is the weekly vehicle inventory happening weekly?

  • Observed Behavior

Dealership Parking Lot Expectations

  • Demo Vehicle Expectations

  • Do all vans have an antenna flag? (at applicable stores)

  • How many are missing?

  • Is the store using the two "Wheelchair Vans" car toppers? (at applicable stores)

  • How many are missing?

  • Do all demo vans have the Ride Away or Mobility Freedom license plate frames and logo inserts?

  • How many are missing?

  • Yellow oval year stickers on all available vehicles?

  • How many are missing?

  • "Do not park within 6 feet" stickers on the window of the opening accessible door.

  • How many are missing?

  • Are cars facing customer traffic area (where applicable)?

  • What needs to be fixed?

  • Manager's Special vehicle properly marked?

  • Are the vans all clean and washed?

  • Does the presentation of vehicles in the parking lot need any improvement?

  • What improvements do you want to see?

Showroom Expectations

  • Vans on display have hanging Finance and Warranty signage on rearview mirror.

  • How many are missing?

  • Vans on display have approved price breakdown in seat back, rearview mirror and on window so customer can see it?

  • How many are missing?

  • Current monthly specials available in the customer waiting area?

  • Overall appearance of the showroom. (0 worst, 10 best)

  • Note exceptions.

Merchandising

  • Are all showroom demos and/or posters priced using the company approved signage?

  • Number of items without pricing.

Braun Expectations

  • no label
  • Is Braun poster 1 present?

  • no label
  • Is Braun poster 2 present?

  • no label
  • Is Braun poster 3 present?

  • no label
  • Is Braun poster 4 present?

  • Braun door mat present?

  • Are the Braun Rise Above books available for customers?

Bruno Expectations

  • Is Bruno Poster 1 Present?

  • Is Bruno Poster 2 Present?

  • Is Bruno Poster 3 Present?

Harmar

  • Harmar sticker on front door?

MobilitySVM

  • MobilitySVM floor banner and 6 foot banner in showroom?

Framed and Displayed Certifications

  • Is the Adaptive Driving Alliance FSS certification displayed in a customer facing area?

  • Is the NMEDA QAP Certification current and displayed in a customer facing area?

  • Is the NMEDA Membership Certification displayed in a customer facing area?

  • Is the Braun AbilityCare certificate displayed in a customer facing area?

Brochure Displays

  • Are the brochure stands well stocked and easily accessible by customers in wheelchairs?

Rentals

VMI (Mobility Freedom)

El Dorado (Mobility Freedom)

Tags

  • All items tagged with appropriate company signage?

Labor

  • Do the General Manager and Technicians know how to file a work injury claim with local Loss Prevention?

  • Observed Behavior

Safety

  • Is the employees' back room/break room clean and organized?

  • Observed Behavior

  • Is there an Emergency Action Plan?

  • Observed Behavior

  • no label
  • Is a First Aid kit available and stocked with supplies?

  • Observed Behavior

  • Is an eye sink present and prepared for use?

  • no label
  • Are employee safety and other employee related laws posted in the proper area in accordance with State and Federal laws?

  • Observed Behavior

  • Store Manager Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.