• SGM/ CDM follow "Expectation for CD team in store"?

  • SGM/ CDM got brief regarding "Customer Centric Newletter" this week (Sent out every Monday)?

  • SGM/ CDM aware of promotion in "Follow up KPI meeting" (Sent out every Tuesday)?

  • CDO/ CSS/ CDA aware of promotion in "Customer Centric Newletter" (Sent out every Monday)?

  • CDO/ CSS/ CDA aware of promotion in "Follow up KPI meeting" (Sent out every Tuesday)?

  • CDM aware of current store sales performance? (VS OB and VS LY)

  • CDM knows performance by CG/ CT? Reason for growth or decline ( By customer KPIs)

  • CDM knows items loss sales?

  • SGM/ CDM have clear action to improve sales?

  • SGM/ CDM knows total portfolio performance (Please explain)

  • SGM/ CDM/ CDO knows bottom 10 loss portfolio customer?

  • SGM/ CDM/ CDO knows reason of bottom 10 loss portfolio customer?

  • CDM is aware of MTD contact achievement sccording to time gone?


  • SGM contact and offer promotion from Customer Centric Newletter & KPI meeting to all customer in SGM portfolio last month? (30 customers)

  • CDM visit customer in portfolio least 2 day (10 cudtomer) per week?

  • CDM check all CDO's visit plan every 29th of the month?

  • Each CDO visit 25 customer per week to offer promotion from Customer Centric Newletter & KPI meeting?

  • Each CSS calling 30 customer a day to offer promotion from Customer Centric Newletter & KPI meeting?

  • CDM reviews visit outcome and visit form of CDO (CDM signed)

  • CDM summary customer feedback from offered promotion in Customer Centric Newletter & KPI meeting?

  • CDM calls at least 20% of CDO visited customer?

  • Customer apply member card with customer service at reception counter?

  • Customer receive member card after registration? ( Less than 10 minutes)

  • Telephone/ Mobilephone number filled in every membership application?

  • CDM achieved no. Of Register Customer MTD target?

  • CDM achieved "active" new registered customer target? (87% active monthly)

  • CDA contact & follow up to active New register customer (Target - 87% active monthly)

  • SGM/ CDM/ CDO/ CSS understand how to calculate "Buying Potential"? (please explain)

  • SGM/ CDM/ CDO/ CSS understand how to calculate "Share of Wallet? (Please explain)

  • SGM/ CDM/ CDO/ CSS understand how to ask "Top 5 products not buy from makro?(Please explain)

  • CDO key in "Buying potential" that was received from customer to Siebel/ JLO system?

  • CDO key in "Share of wallet " to Siebel / JLO System?

  • CDO key in "Top 5 products not buy from makro" that was received from customer to Siebel / JLO?

  • SGM or CDM conducts daily brief everyday before 10:00AM?

  • SGM conducts metrix meeting every week?

  • No vacancy in CD Store team headcount?(Please explain)

  • CD Store team perform other duties?(Please Explain)

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