OES Electricity Work In Progress

Title Page

Conducted on
Prepared by
Subcontractor Company
- AES
- SMS Ltd (Smarter Metering Services)
- SMS Plc
- Energise
- Providor
- EON
Engineer Name
- Alexander Bowie
- Ben Sutton
- Brian Fitzpatrick
- Broderick Urquhart
- Billy Joe-Nash
- Charles Marful
- David Cockman
- David Ogun
- Elvis Yzeiri
- Emil Hussain
- Farid Azimzadeh
- Greg Ryan
- Gregory Thorpe
- James Thirkell
- Jamie Cook
- Jamie Lee Barron
- Jamie Lee Brooks
- Jerrod Doras
- Joseph Turner
- Kevin Wraith
- Lee Hockley
- Lee Rees
- Martin Baxter
- Maxwell Onyeagwam
- Muhammed Rakha
- Neil Culley
- Paulo Caixerio
- Patrick Chakanyuka
- Peter Corleys
- Ramunas Valasinas
- Rebecca Middleton
- Richard Adam
- Samuel Cotgrove
- Simon Rampley
- Stephen Sivathasan
- Timothy Hett
- Vitaliy Bohutskyy
- Adam Berry
- lee bunting
- Blerim Hajdari
- Carlos Arruda
- Greg Laider
- Micheal Sulston
- Muhammed Aqeel
- Patrick campell
- Phil smith
- Shakil Ali
- Tomas Buksar
- Yasir Mahmood
- Raqib Mohammed
- Adam boyce
- Josh Bell
- Dean smith
- Gavin Able
- Angus Anderson
- Chris Pike
- Crispin Abudo
- Darran Page
- John Hustler
- Keith Sharpe
- Marcus Carpenter
- Thomas Bett
- Aston kelly smith
- John Moulton
- Rhys Morgan
- Richard Miah
- Robert Radford
- Tom Wansbrough
- Tom Andrews
- Gareth James
- Ian Aspland
- Joe Southgate
- Lee Hales
- Mahesh Versani
- Matt Wright
- Nathan Wallace
- Owen Rixon
- Simon Elliot
- Steven Davies
- Stuart Davies
- Daljoet Jawanda
- Richard Wiecko
- James Horton
- Kyle Nicholas
- Faried Khalaileh
- Richard Rowden
- Steve Winson
- Ben Billing
- Iain Kennedy
- Lee Holland
- Sam Neath
- Banh Minh
- Robinson Neil
- Fallon Jordan
- Gilliat Keigan
- Ratcliffe Stephen
- Colleran Tom
- Williams Phil
- Reville Stuart
- Reed Andy
- Parnham Paul
- Butterton Joshua
- Hand Edward
- Flaherty Joanne
- Heywood Ben
- Prior Gary
- Bartle Andrew
- Gleadhall Kris
- Douglas Robert
- Carrick Glenn
- Whitehead Steven
- Webster Sam
- Pyrah Andy
- Bradshaw Jamie
- Sallans Chris
- Robinson Daniel
- Steel Jamie
- Davine David
- Rankin Martin
- Taylor Carl
- Ogden Ben
- Whitehead Ian
- Leeks Simon
- Speed Mark
- Foster Phil
- Eddon Brian
- Smith Richard
- Crawford Ethan
- Hussain Iqbal Mohammed
- Leahy Daniel
- Hampsey Ian
- Fairhurst Jac
- Reynolds Max
- Cosgrove Shaun
- Foster Carl
- Thomas Sheman
- Grace Ian
- Simmonds Kevin
- Mongomery David
- Cheeseman Ian
- Challinor Joshua
- Dickinson Chris
- Reay Michael
- Kelly Leon
- Barratt James
- Sayles Andrew
- Abdulla Altin
- Stokoe John
- Crompton Alan
- Tonge Andy
- Irwin Barrie
- Kearns Barry
- Patel Bhupendra
- o'Neil Callum
- Backland Carl
- Shannon Chris
- Fowler Colin
- Dandy Craig
- McGlone Danile
- Wallis Darren
- Melvin David
- Woods David
- Member Fayazz
- Flight Frank
- Horrocks Gary
- Gunn Graeme
- Pollard Graeme
- Barber Hannah
- Wilkes Ian
- Ali Ikram
- Glover Jack
- Scully Jack
- McGregor Jacob
- Oldfield Jake
- Hilton James
- Tunnicliffe James
- Hulme Jamie
- Hussain Javaid
- Simpson John
- Burgess Jordan
- Yates Judd
- Desai Junaid
- Cox Kev
- Armstrong Marc
- Llewellyn Mark
- Williamson Mark
- Paisey Matt
- Dowling Maurice
- Thompson Michael
- Foster Michelle Dixon
- Patel Mohammed
- Haq Mohammed
- Duggan Neil
- Quinn Nicky
- Owen Oliver
- Roberts Paul
- Smith Peter
- Taylor Peter
- Ludlam Phil
- Graham Richard
- Clarke Ryan Salked
- Ennis Sarah
- Atkinson Sean
- Davies Shane
- Widows Sofie
- Sweeney Ste
- Carter Stephen
- Harding Stephen
- Williams Stephen
- Mcintosh Stewart
- Aziz Tariq
- Wignall Tom
- Brown Warren
- Nazim Abbas
- Malik Akhmed
- Ali Balal
- Blendal Bernard
- Pyle Brandon
- Aston Callum
- Zannetou Chris
- Donnell Christian
- King Darren
- McIntosh Delroy
- Karem Devinder
- Singh Gurwinder
- Debbech Hamdi
- Waraich Hamzah
- Wilkins James
- Hand Jason
- Swingler John
- Derby Kevin
- Edwards Liam
- Elliott Luke
- Edensor Martyn
- Basharit Mohammed
- Mohsin Muhammed
- Jones Nathan
- Mohammed Qasim
- Alguwair Rashad
- Razaq Rizwan
- Mahmood Sajid
- Hall Sam
- Thomas Simon
- Downey Terence
- Vorajee Usman
- Khan Waleed
- Glenn Wayne
- Yasin Zabair
- Steve Smith
- Richard Beasley
- Darren Loveday
- Gavin Francis
- Glen Knight
- Luke Fitzpatrick
- Lee Hopkins
- Saeed Ahmad
- Peter Dempsey
- Lee Sparey
- Steve Watson
- Paul Burnham
- Nathan Barrow
- Ben Gaine
- Craig Butler
- Matthew Channon
- Cleves Graham
- Davies Joe
- Ram Karavadra
- Haydn Thomas
- Peter Lowery
- Alisdair Reeves
- Andrew Richards
- Anthony Waite
- Ryan Adams
- Daniel Phillips
- Naeem Hashmi
- Brian Shee
- Abu Chowdhury
- Adam Edwards
- Kamaljit Dhillon
- Steven Champion
- Ashley Mullender
- Ishtiaq Ahmed
- Mohammed Balal
- Troy Simmons
- Hailee Atack
- Martin Meads
- Naseem Ahmed
- Nathan Walker
- Jonathon Hughes
- Joseph McCann
- Richard Pain
- Darren Kerr
- Scott Maxted
- Nirosh Patabendige
- Andrew Stones
- Christopher Martin
- David Harding
- Lance Buckle
- Lee Bentham
- Laura Millerchip
- Gemma Campbell
- Connor Owen
- Paul Dalgarno
- Adam Vine
- Guy Stratton
- Chris Pastore
- James Gardner
Site address
Please provide the full OES reference (i.e OCTO/00012345)
MPAN
Engineer competency certificate present
What is the expiry date
Please take a picture of the certificate
Contact engineers manager for further information and then contact compliance for instruction on how to proceed

Doorstep Protocol

Did the engineer arrive at the appointed time?
What time did the engineer arrive?
Did the engineer call ahead and inform the customer of the late arrival?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Was the engineer suitably attired?
Does the engineer have the appropriate attire on their vehicle?
CAT 1 E12 Appropriate PPE not worn
CAT 2 EX2 Miscellaneous - supporting notes required
Did the engineer identify themselves and advise on the role of any other attendees?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer show their ID card?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer explain the purpose of the visit?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer explain to the customer a site inspection would be performed prior to work proceeding?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer advise the customer the supplier they are working on behalf of?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Where more than one engineer (persons) attended site, did the engineer notify the customer how many representatives would be attending in advance of the site visit?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Is the customer a resident in sheltered accommodation?
Did the engineer gain approval from the warden/person in authority before approaching the resident?
CAT 3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer apply COVID protocol?
CAT1

Technical Inspection

Please indicate installation type?
Meter location
Has the engineer visually inspected the meter position for hazards/risks?
CAT1
Has engineer confirmed the meter details match job notes?
CAT2 E33 Data incorrectly submitted
Did the engineer inspect the cut-out and metering equipment for signs of distress and/or tampering?
CAT1 E10 Risk assessment not adequate - PRE and/or POST metering works
Has the engineer correctly identified any service termination issues (cut-out)?
CAT1 E8 DNO A code not applied correctly or actioned; CAT2 DNO B code not applied correctly or actioned; CAT3 DNO C code not applied correctly or actioned
Can the installation safely continue?
Continue inspection

Testing and Isolation

Did the engineer prove not live on extraneous metal work, exposed cabling/conductors and cut-out casing?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer used a plug-in tester at an appropriate socket?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Please provide details
Has a flick test on three phase equipment been performed?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer advised the customer to switch off electrical appliances and sensitive equipment?
Failed to instruct and not picked up on prompt - CAT1 E7 Engineer worked out of scope/Engineer not applying competence
CAT3 E44 SMICoP/door step protocol not applied appropriately
Has the engineer isolated the mains correctly (CCU/PV etc)?
CAT1
Has the engineer confirmed polarity at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed supply at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed phase rotation at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer correctly and safely withdrawn the cut-out fuse/s?
CAT1
Has the engineer confirmed polarity at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed supply at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed phase rotation at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer applied the appropriate shrouding?
CAT1 E13 Shrouding not applied correctly
Did the engineer apply the appropriate PPE during testing and isolation?
CAT1
What is the earthing system?
Can the engineer correctly identify the earthing system?
CAT1 E7 Engineer worked out of scope/Engineer not applying competence
Has the engineer correctly identified any service termination issues (cut-out)?
CAT1 E8 DNO A code not applied correctly or actioned; CAT2 DNO B code not applied correctly or actioned; CAT3 DNO C code not applied correctly or actioned
Can the installation safely continue?
Continue inspection

Exchange processes

Has the engineer proved all terminations 'not live' before removing cabling?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer checked the rating and condition of the main fuse/s?
CAT2 E31 Fuse rating/cable size not adequate
Is the cable sizing suitable for the installation?
CAT2 E31 Fuse rating/cable size not adequate
Has the metering equipment been suitably and safely installed?
CAT1
CAT2
CAT3
Has the cabling been adequately installed?
CAT1
CAT2
CAT3
Are all terminals tight?
Dependent on rotation:
CAT1 E4 Loose terminations- greater than 360° rotation on any termination
CAT2 E30 Terminations not adequately tightened- rotation on any terminal screw between 180° and 360° (half turn)
Has the engineer marked all cables as per COP?
CAT2 E29 Polarity markings and/or indicators incorrect/tails not marked
Did the engineer apply the appropriate PPE during the installation?
CAT1

Testing and Energisation

Has the engineer confirmed polarity at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed supply at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed phase rotation at the cut-out?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer correctly and safely re-inserted the cut-out fuse/s?
CAT1
Has the engineer confirmed polarity at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed supply at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer confirmed phase rotation at the metering equipment?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has the engineer switched the mains back on correctly (CCU/PV etc)?
CAT1
Has the engineer used a plug-in tester at an appropriate socket?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Has a flick test on three phase equipment been performed?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works
Did the engineer apply the appropriate PPE during testing and energisation?
CAT1
Has the engineer correctly identified any service termination issues (cut-out)?
CAT1 E8 DNO A code not applied correctly or actioned; CAT2 DNO B code not applied correctly or actioned; CAT3 DNO C code not applied correctly or actioned
Did the engineer prove not live on extraneous metal work?
CAT1 E11 Testing not conducted correctly - PRE and/or POST metering works

Customer focus

Did the engineer complete the installation with the customer, carer or responsible person present?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer experience issues communicating with the customer?
Did the engineer follow the correct process to address the communication issue?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer identify any specific requirements to support the customer?
Did the engineer follow the correct process to provide the correct support?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the comms hub/meter require relocating/reconfiguring?
Did the engineer advise the customer and gain permission to perform the required works?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer correctly commission the meter?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer demonstrate how to use the metering equipment?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Where supply was impacted and the customer had specific needs (vulnerability/medical needs etc). Did the engineer use reasonable endeavours to minimise the impact?
CAT3 E44 SMICoP/door step protocol not applied appropriately
New Meter Serial Number

Completion processes

Did the engineer inspect the customer's installation for signs of distress, faults and condition?
CAT1 E10 Risk assessment not adequate - PRE and/or POST metering works
Has the engineer correctly identified any issues with the customer's installation?
CAT1
CAT2
CAT3
Has the engineer left a warning notice with the customer?
CAT3 E45 Metering installation notices and labelling incomplete/not applied
Has the engineer correctly sealed the installation?
One or more points not sealed - CAT2 E27 Available sealing point/s not sealed
One or more seals mis-crimped or illegible - CAT3 E40 Seal/s not legible
Please provide the engineers sealing plier number including identifier letters. (i.e. MOM 001)
Has the engineer applied the correct labelling to the installation?
CAT3 E45 Metering installation notices and labelling incomplete/not applied
Has the engineer left the appropriate paperwork/leaflets with the customer?
CAT3 E45 Metering installation notices and labelling incomplete/not applied
Has all company waste been removed?
CAT3 E42 Company waste left on site
If the installation was incomplete has the site been left in a safe state?
CAT1
Where the engineer identified a fault with the installation/metering equipment, did they notify the customer and inform them of the appropriate next steps?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the customer/responsible person raise a complaint during the site visit?
Did the engineer deal with the complaint appropriately and direct the customer to the supplier where necessary?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer provide guidance on energy efficiency and or dangers of carbon monoxide poisoning?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Did the engineer direct the customer to where energy efficiency guidance can be found?
CAT3 E44 SMICoP/door step protocol not applied appropriately
Has handheld been completed correctly?
CAT2 E33 Data incorrectly submitted
CAT3 E47 Handheld unit incorrectly used
Has the engineer taken the required photographs?
CAT3 E46 Photographs missing or inadequate
Did the engineer leave the site as found?
Provide details

Audit Review

Audit outcome
CAT1 issue/s identified?
Select all that apply (include any selected earlier)
- E1
- E2
- E3
- E4
- E5
- E6
- E7
- E8
- E9
- E10
- E11
- E12
- E13
- E14
- E15
- EX1
CAT2 issue/s identified?
Select all that apply (include any selected earlier)
- E20
- E21
- E22
- E23
- E24
- E25
- E26
- E27
- E28
- E29
- E30
- E31
- E32
- E33
- EX2
CAT3 issue/s identified
Select all that apply (include any selected earlier)
- E40
- E41
- E42
- E43
- E44
- E45
- E46
- E47
- EX3
Please provide details of all audit non-conformances
Have you provided any coaching during the site visit?
Please provide details of the coaching provided
Please provide any good feedback observed during the site visit
Signed by Engineer
Signed by Auditor