Title Page
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Audit Title
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Conducted on
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Prepared by
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Responsible Person
01 - Security Standards & Outsourcing
Documentation
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01-01: The property has an ONYX employed Security Manager or a "Named Person Responsible for Security" reporting directly to the GM that has been recorded in a Crisis Management Table Top Scenario Training within the past 06 months?
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The name of the Director/Manager- Security/Named Person has been highlighted in the Meeting Minutes?
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The Meeting Minutes are less than 6 months old?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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01-02: A list of all "Contracted Security Officers Permitted to Work in this Property" is correctly filed?
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The list has been updated within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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01-03: There is a police security clearance report for all of the persons listed on the "Contracted Security Personnel Permitted to Work in this Property" - identified by serial numbers for easy checking.
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Each police security clearance report has been validated within the past 12 months by the signature and rubber stamp of the Director/Manager of Security/Named Person
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01-04: A copy of the security outsource contract is correctly filed?
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Contract is in date?
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Start and finish date have been highlighted and initialed by the D/MOS/Named Person?
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Scope of Works has been highlighted and initialed by the D/MOS/Named Person?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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01-05: The daily security roving patrol reports are correctly filed?
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All reports are present?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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01-06: A record of the annual training on "Security Department Code of Conduct for Interactions With Guests" for the Security Department TMs is correctly filed?
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There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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01-07: The Security Department Monthly Rosters are correctly filed?
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There is a person assigned to the lobby/main entrance at all times?
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There is a person assigned to roving patrol at all times?
Visual Inspection
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01-01(V): Security filing system complies with ONYX filing standard?
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Correct colour files?
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Correct use of files numbers?
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Correct use of tab numbers?
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No unnecessary papers filed?
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01-02(V): There is a Security Office in the lobby?
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Enter Security Officers Name:
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Good Presentation (Uniform)?
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Good Posture (Authoritative)
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Aware of his surroundings
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Has Walkie-Talkie?
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Has Torch?
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Has Cable Ties (in lieu of handcuffs)?
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Is able to list 10 out of the 19 ONYX Security Standards?
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01-02(V): There is a Security Officer on Roving Patrol?
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Enter Security Officers Name:
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Good Presentation (Uniform)?
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Good Posture (Authoritative)?
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Aware of his surroundings?
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Has Walkie-Talkie?
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Has Torch?
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Has Cable Ties (in lieu of handcuffs)?
02 - Bomb Threat
Documentation
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02-01: The property has a copy of the latest version of the ONYX Bomb Threat Policy?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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02-02: The property has local SOP expanding on this policy that details specific persons and responsibilities?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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02-03: The property has a local language version of the Bomb Threat Information Form correctly filed?
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The form has been reviewed by the Director/Manager Security/Named Person within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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02-04: Records of the annual Bomb Threat training are correctly filed?
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All TMs have been trained within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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02-05: The property has Bomb Threat Departmental Search Maps prepared?
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The whole Hotel is covered by the various maps?
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The "master copy" of the maps have been laminated (remain in this file - copies are distributed to HoDs)?
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Engineering Department Maps?
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Front Office Maps?
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Kitchen Department Maps?
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Housekeeping Department Maps?
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F&B Department Maps?
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02-06: The annual Bomb Threat Scenario training records are correctly filed and validated?
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Report includes "description of suspected package"?
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Report includes "location suspicious package was placed"?
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Report includes "time suspicious package was placed"?
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Report "includes CCTV still shots of suspicious package being placed"?
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Report includes "name of person finding suspicious package"?
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Report includes "time suspicious package was found"?
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Report includes "initial reaction of person finding suspicious package"?
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Report includes "was correct ONYX Security Code used"?
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Report includes all actions taken after suspicious package was found?
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Report includes reports summary and learning opportunities for next drill?
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02-07: Records of the monthly checking of the Bomb Threat Red Flags and Bomb Threat Information Form are correctly filed?
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Includes all areas with direct line telephone from external?
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Includes Red Flags?
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Includes Bomb Threat Information Form?
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Operator Position?
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Receptionist Position?
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Back Office Position?
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GM's Office?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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02-02(V): Receptionist Position?
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Red Flag?
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Bomb Threat Information Form?
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Poster of ONYX Security Codes?
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02-03(V): Back Office Position?
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Red Flag?
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Bomb Threat Information Form?
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Poster of ONYX Security Codes?
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02-04(V): GM's Office Position?
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Red Flag?
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Bomb Threat Information Form?
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Poster of ONYX Security Codes?
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02-05(V): Operator Position?
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Red Flag?
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Bomb Threat Information Form?
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Poster of ONYX Security Codes?
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Operator is able to explain what he/she would do if they received a Bomb Threat by telephone?
03 - Robbery
Documentation
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03-01: Records of the annual TM Robbery training are correctly filed?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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03-02: The property has the ONYX Robbery Check Sheet in its local language available?
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03-03: Records of the monthly checking that the ONYX Robbery Check List are correctly filed?
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Includes Reception?
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Includes Back Office?
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Includes F&B Outlets?
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Includes Finance Office?
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Includes Shops (owned and/or Leased)?
Visual Inspection
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03-01(V): There is an ONYX Robbery Check Sheet at Reception?
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Team Member is confident on correct actions to be taken in the event of a robbery?
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03-02(V): There is an ONYX Robbery Check Sheet at Back Office?
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Team Member is confident on correct actions to be taken in the event of a robbery?
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03-03(V): There is an ONYX Robbery Check Sheet at F&B Outlets?
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03-04(V): There is an ONYX Robbery Check Sheet at Finance Office?
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03-05(V): There is an ONYX Robbery Check Sheet in the Shops (Owned and/or leased)?
04 - CCTV
Documentation
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04:01: There is a copy of the CCTV maintenance contract correctly filed?
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The start and finish date have been highlighted and initialed by the Director/Manager - Security/Named Person?
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The Scope of Works have been highlighted and initialed by the Director/Manager - Security/Named Person?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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04-02: The copies of the monthly service reports are correctly filed?
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Faults have been highlighted?
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Faults have been annotated with corrective action and/or PR numbers?
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All reports are present as dictated by the Scope of Works?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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04-03: Records of the semi-annual "CCTV & Data Protection Act" training of Security Officers is correctly filed?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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04-04: There is a list of "Persons Permitted to Monitor Live CCTV Images" is correctly filed?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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04-05: There is a list of "Persons Permitted to View Pre-Recorded CCTV Images" is correctly filed?
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04-04: There is a list of "Persons Permitted to Monitor Live CCTV Images" is correctly filed?
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04-06: Blank copies of the "permission to view or copy CCTV images forms (F.SC.01.004) are available?
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04-07: The completed "permission to view or copy CCTV images forms (F.SC.01.004) are correctly filed?
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Each form has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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04-08: The record of deletion of images exceeding 30 days is correctly filed and validated? If auto-delete than a confirmation e-mail statement from the service provider is required.
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04-09: The record of the quarterly review of CCTV image quality is correctly filed and validated?
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Has cover page listing all CCTV cameras and divided into quarterly review - so all cameras are reviewed and presented to GM at least once per 12 months?
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GM has been shown colour stills of each camera and initialed to confirm he is aware?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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04-01(V): CCTV Monitors can only be seen by authorized persons (04-04)?
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04-02(V): Operator refused to allow auditor to view recorded images when requested?
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04-03(V): The CCTV DVR is in a secure location and cannot be tampered with?
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04-04(V): An ONYX standard "CCTV In Operation" Sign is prominently displayed at the front desk.
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04-05(V): There is a "CCTV is Operation Sign" at the Loading Bay?
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04-06(V): There is a "CCTV in Operation" sign at the TMs Entrance?
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04-07(v): CCTV covers all areas mandated in the ONYX CCTV Standard?
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Pedestrian access
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Vehicle access
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Exit Discharge Doors
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Elevator Car Interiors
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Loading Bay
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Guest Room Doors
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Point of Sales
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Swimming pool deck and entrance to changing facilities.
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Reception Desk
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Safety deposit boxes.
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Luggage Room
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Server Room
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Rooftop access points
05 - Incident Reports
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05-01: The record of the annual "Incident Report" training for Security Department TMs is correctly filed and validated?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All "Required" Team Members have been retrained within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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05-02: Completed Incident Reports are correctly filed and validated?
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All Incident Reports have been signed and rubber stamped by the Director/Manager - Security/Named Person?
06 - Accident Reports
Documentation
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06-01: Record of the annual training of "Accident Reports" to Security Deportment TMs is correctly filed and validated?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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06-02: The completed "Accident Report Forms" are correctly filed and validated?
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Has cover page listing each Accident Report in chronological order?
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All Accident Reports have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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06-03: The six monthly accident statistics report is correctly filed and validated?
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The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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06-01(V): TM Questioned Knew what to do and what not to do if Guest collapses in Public Area?
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Do not move unless in danger?
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Knew emergency phone number for Hotel?
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Check for breathing and heart beat?
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Carry out CPR as necessary?
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Call for AED if necessary?
07 - Contractor Safety Compliance
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07-01: A blank master copy of the ONYX Contractor Safety Compliance Form is correctly filed?
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07-02: All completed ONYX Contractor Safety Compliance Forms are correctly filled in, filed?
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There is a cover page listing all ONYX Contractor Safety Compliance Form issues in chronological order?
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There are no blank spaces on any of the forms?
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All ONYX Contractor Safety Compliance Forms have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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07-03: A copy of the ONYX Contractor Safety Briefing Form is correctly filed and validated?
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This document has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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07-04: There is a blank master copy of the ONYX Hot Work Permit correctly filed?
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07-05: All completed Hot Work Permit Forms are correctly filled in, filed?
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There are no blank spaces?
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All Hot Work Permit Forms have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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07-06: The record of the annual training on "Contractor Safety Compliance" for the Security Department TMs is correctly filed and validated?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The training record and cover page have been signed and rubber stamped by the Director/Manager - Security/Named Person?
08 - In House Death Cases
Documentation
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08-01: The records of the annual training on "In House Death Cases" is correctly filed and validated?
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There is a cover page listing all of the property TMs and annotated against each name is "Required" or "Not Required" to undertake this training?
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All "Required" TMs have been retrained within the past 12 months?
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Training includes the need for privacy and respect for the deceased and explains the restrictions on distributing names and photographs to only "need to know" persons.
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The training record and cover page have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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08-02: A completed Accident Report Form (F.SC.01.006) for each in house death case is correctly filed and validated?
Visual Inspection
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08-01(V): Housekeeping TM questioned was confident on procedure if dead body is found in room?
09 - Shelter Station
Documentation
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09-01: A floor plan highlighting the property's designated Shelter Station is correctly filed?
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The floor plan has been signed and dated by the GM within the past 12 months?
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The floor plan has been signed and dated by the Chief Engineer within the past 12 months?
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The floor plan has been signed and dated by the Head of Housekeeper within the past 12 months?
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The floor plan has been signed and dated by the Head of F&B within the past 12 months?
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The floor plan has been signed and dated by the Head of Front Office within the past 12 months?
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The floor plan has been signed and dated by the Head of Finance within the past 12 months?
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The floor plan has been signed and rubber stamped by the Director/Manage - Security/Named Person within the past 12 months?
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09-02: There is a detailed action plan for activation of a Shelter Station correctly filed?
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Includes the need for food and water?
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Includes the need for blankets and pillows?
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Includes the need for torches?
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The action plan has been signed and rubber stamped by the Director/Manager - Security/Named Person within the past 12 months?
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09-03: The records of the annual training on "Shelter Stations for all TMs have been correctly filed and validated?
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All of the property's TMs have been retrained within the past 12 months?
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A separate training session has been undertaken for all Heads of Departments within the past 12 months?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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09-01(V): TM questioned was able to state where the hotel shelter station was?
10 - Security Levels of Readiness
Documentation
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10-01: The records of the training on "Security Threats and Levels of Readiness" for senior management are correctly filed?
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All senior management have been retrained within the past 12 months?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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10-02: The records of the training on "Security Threats and Levels of Readiness" for all TMs are correctly filed and validated?
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All of the property TMs have been retrained within the past 12 months?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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10-03: The records of the semi-annual Security Threat Level Review are correctly filed and validated?
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The review records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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10-01(V): Manager asked was able to describe the ONYX Security Levels of readiness?
11 - Emergency Codes
Documentation
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11-01: There is a blank master copy of the ONYX Security Codes Poster correctly filed?
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11-02: The records of the training of senior managers on the ONYX Security Codes is correctly filed?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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11-03: The record of the annual training on "ONYX Emergency Communication Codes" for all TMs is correctly filed?
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All of the property's TMs have been retrained within the past 12 months?
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The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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11-01(V): The manager questioned was able to list all of the ONYX Emergency Codes?
12 - Crisis Communication Tree
Documentation
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12-01: An up to date Crisis Communication Tree" is correctly filed?
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The Crisis Communication Tree has been updated within the past 12 months?
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The Crisis Communication Tree has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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12-02: A record of the annual drill on "Crisis Communication Tree" is correctly filed and validated?
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The report on the effectiveness of the Crisis Communication tree drill have been signed and rubber stamped by the Director/Manager - Security/Named Person?
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Includes the issue of a secret question to a member of the Crisis Management Team?
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Includes the time taken for that message to get to an undisclosed TM?
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Includes the secret answer given to the undisclosed TM?
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Includes the time taken for the secret answer to return to the original member of the Crisis Management Team?
Visual Inspection
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12-01(V): The manager questioned was able to describe how the property crisis communication tree and property to corporate communication would work in the event of a major fire with fatalities?
13 - Crisis Management Structure
Documentation
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13-01: A formal Property Crisis Management Structure Organisational Chart has been correctly filed?
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The Org Chart has been updated within the past 12 months?
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The Org Chart has been countersigned and dated by the GM?
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The Org chart has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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13-02: The record of the training on "crisis communication" for the Crisis Management Team has been correctly filed?
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There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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Training includes the 5 scenarios defined as a Crisis by ONYX Hospitality Group?
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Training includes the property -corporate communication?
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Training includes - No communication to outside agency from property level?
Visual Inspection
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13-01(V): The manager questioned was able to describe how the crisis management structure would work in the event of a bomb threat?
14 - Demonstrations & Civil Unrest
Documentation
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14-01: A copy of "Demonstrations and Civil Unrest" Policy (P.SC.01.015) is correctly filed?
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14-02: A record of the annual training on "Demonstrations and Civil Unrest" for the Security Department TMs is correctly filed?
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There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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The training record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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14-01(V): Security Manager when asked could accurately describe the building lock-down procedure?
15 - Vehicle Searches
Documentation
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15-01: A record of the Manager - Security's action plan for blocking of vehicular access to the property is correctly filed?
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Updated within the past 12 months?
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Includes photos showing method of blocking vehicular access?
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The action plan has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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15-02: The records of the annual training on "Vehicle Searches" for the Security Department TMs has been correctly filed?
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There is a cover page listing the names all the TMs in the property. Against each name is annotated "Required" or "Not Required" for this training?
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All "Required" TMs have been retrained within the past 12 months?
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Includes photographs of the physical training?
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The training record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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15-03: A record of the monthly review of Vehicle Search equipment (under car mirror/road blocking equipment/ torches) by the Man - Sec is correctly filed?
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The property has the following vehicle search equipment?
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Road blocking arrangements
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Under Car Mirrors
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Hand held bag scanner
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Torches
Visual Inspection
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15-01(V): The Security team carried out a correct and deficient vehicle search demonstration?
16 - Security Department Equipment
Documentation
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16-01: A record of the monthly inspection of the security department equipment is correctly filed?
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The inspection record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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16-02: A record of the semi-annual review of the security department equipment with the GM is correctly filed?
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The GM has signed and dated to acknowledge?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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The Security Department has the following mandatory equipment?
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High Visibility Waist Coats
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High Visibility Raincoats?
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High Visibility Armbands for Evacuation Marshalls?
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Helmets for road duties and/or civil disturbance?
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Electrical tie-wraps (in lieu of handcuffs)
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Whistles?
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Internally illuminated batons?
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Megaphone?
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16-11: Security Department Equipment - Under Car Search Mirrors?
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16-12: Security Department Equipment - Road Closed Signs?
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16-13: Security Department Equipment - Hand Held Metal Detectors?
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16-14: Security Department Equipment - Anti Vehicular Devices?
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16-15: Security Department Equipment - Portable Speed Humps?
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16-16: Security Department Equipment - Tyre Deflators?
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16-17: Security Department Equipment - Walk through personnel scanners?
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16-18: Security Department Equipment - Baggage Scanners?
17 - Access Control
Documentation
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17-00: The property has an electronic roving patrol monitoring system?
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17:01: The records of the monthly review of the issue status of the electronic master keys are correctly filed?
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There is a record for each month on file?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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17:02: The records of the monthly review of the issue status of the metal master keys are correctly filed?
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There is a record for each month on file?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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17:03: The record of the monthly checking of housekeeping attendants control of electronic master keys is correctly filed?
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There is a record for each month on file?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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17-04: The records of the quarterly practice of vehicular access blocking are correctly filed?
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The record includes photographic evidence?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
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17-05: The records of the quarterly practice of building lock-down are correctly filed and validated by the Man - Sec. signature and date?
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The record includes photographic evidence?
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The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?
Visual Inspection
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17-01(V): The electronic key cards are not issued with room number and guest name printed on the card wallet? Information should be provided on a branded sheet of paper and guests advised to keep separate for security reasons.
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17-02(V): It is not possible to select a guest floor in the elevator without an electronic key card?
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17-03(V): The elevator control panel does not have floor auto select activated. Users must manually select their desired destination floor?
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17-04(V): It is not possible to gain access to a guest floor from a public area either via the elevators or by using the fire stairs?
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17-05(V): The Guest Rooms have a double lock facility?
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17-06(V): The Guest Rooms have a security latch/chain?
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17-07(V): The Guest Rooms have a security viewer in the door?
Physical Testing
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17-10: The property was able to shut down vehicular access to the grounds within 20 minutes?
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Start Time:
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Completion Time:
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17-11: The property was able to lock-down all entrances to all buildings either by locks or by security personnel within 5 minutes:
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Start Time;
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Completion Time: