Title Page

  • Audit Title

  • Conducted on

  • Prepared by

  • Responsible Person

01 - Security Standards & Outsourcing

Documentation

  • 01-01: The property has an ONYX employed Security Manager or a "Named Person Responsible for Security" reporting directly to the GM that has been recorded in a Crisis Management Table Top Scenario Training within the past 06 months?

  • The name of the Director/Manager- Security/Named Person has been highlighted in the Meeting Minutes?

  • The Meeting Minutes are less than 6 months old?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 01-02: A list of all "Contracted Security Officers Permitted to Work in this Property" is correctly filed?

  • The list has been updated within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 01-03: There is a police security clearance report for all of the persons listed on the "Contracted Security Personnel Permitted to Work in this Property" - identified by serial numbers for easy checking.

  • Each police security clearance report has been validated within the past 12 months by the signature and rubber stamp of the Director/Manager of Security/Named Person

  • 01-04: A copy of the security outsource contract is correctly filed?

  • Contract is in date?

  • Start and finish date have been highlighted and initialed by the D/MOS/Named Person?

  • Scope of Works has been highlighted and initialed by the D/MOS/Named Person?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 01-05: The daily security roving patrol reports are correctly filed?

  • All reports are present?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 01-06: A record of the annual training on "Security Department Code of Conduct for Interactions With Guests" for the Security Department TMs is correctly filed?

  • There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 01-07: The Security Department Monthly Rosters are correctly filed?

  • There is a person assigned to the lobby/main entrance at all times?

  • There is a person assigned to roving patrol at all times?

Visual Inspection

  • 01-01(V): Security filing system complies with ONYX filing standard?

  • Correct colour files?

  • Correct use of files numbers?

  • Correct use of tab numbers?

  • No unnecessary papers filed?

  • 01-02(V): There is a Security Office in the lobby?

  • Enter Security Officers Name:

  • Good Presentation (Uniform)?

  • Good Posture (Authoritative)

  • Aware of his surroundings

  • Has Walkie-Talkie?

  • Has Torch?

  • Has Cable Ties (in lieu of handcuffs)?

  • Is able to list 10 out of the 19 ONYX Security Standards?

  • 01-02(V): There is a Security Officer on Roving Patrol?

  • Enter Security Officers Name:

  • Good Presentation (Uniform)?

  • Good Posture (Authoritative)?

  • Aware of his surroundings?

  • Has Walkie-Talkie?

  • Has Torch?

  • Has Cable Ties (in lieu of handcuffs)?

02 - Bomb Threat

Documentation

  • 02-01: The property has a copy of the latest version of the ONYX Bomb Threat Policy?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 02-02: The property has local SOP expanding on this policy that details specific persons and responsibilities?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 02-03: The property has a local language version of the Bomb Threat Information Form correctly filed?

  • The form has been reviewed by the Director/Manager Security/Named Person within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 02-04: Records of the annual Bomb Threat training are correctly filed?

  • All TMs have been trained within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 02-05: The property has Bomb Threat Departmental Search Maps prepared?

  • The whole Hotel is covered by the various maps?

  • The "master copy" of the maps have been laminated (remain in this file - copies are distributed to HoDs)?

  • Engineering Department Maps?

  • Front Office Maps?

  • Kitchen Department Maps?

  • Housekeeping Department Maps?

  • F&B Department Maps?

  • 02-06: The annual Bomb Threat Scenario training records are correctly filed and validated?

  • Report includes "description of suspected package"?

  • Report includes "location suspicious package was placed"?

  • Report includes "time suspicious package was placed"?

  • Report "includes CCTV still shots of suspicious package being placed"?

  • Report includes "name of person finding suspicious package"?

  • Report includes "time suspicious package was found"?

  • Report includes "initial reaction of person finding suspicious package"?

  • Report includes "was correct ONYX Security Code used"?

  • Report includes all actions taken after suspicious package was found?

  • Report includes reports summary and learning opportunities for next drill?

  • 02-07: Records of the monthly checking of the Bomb Threat Red Flags and Bomb Threat Information Form are correctly filed?

  • Includes all areas with direct line telephone from external?

  • Includes Red Flags?

  • Includes Bomb Threat Information Form?

  • Operator Position?

  • Receptionist Position?

  • Back Office Position?

  • GM's Office?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 02-02(V): Receptionist Position?

  • Red Flag?

  • Bomb Threat Information Form?

  • Poster of ONYX Security Codes?

  • 02-03(V): Back Office Position?

  • Red Flag?

  • Bomb Threat Information Form?

  • Poster of ONYX Security Codes?

  • 02-04(V): GM's Office Position?

  • Red Flag?

  • Bomb Threat Information Form?

  • Poster of ONYX Security Codes?

  • 02-05(V): Operator Position?

  • Red Flag?

  • Bomb Threat Information Form?

  • Poster of ONYX Security Codes?

  • Operator is able to explain what he/she would do if they received a Bomb Threat by telephone?

03 - Robbery

Documentation

  • 03-01: Records of the annual TM Robbery training are correctly filed?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 03-02: The property has the ONYX Robbery Check Sheet in its local language available?

  • 03-03: Records of the monthly checking that the ONYX Robbery Check List are correctly filed?

  • Includes Reception?

  • Includes Back Office?

  • Includes F&B Outlets?

  • Includes Finance Office?

  • Includes Shops (owned and/or Leased)?

Visual Inspection

  • 03-01(V): There is an ONYX Robbery Check Sheet at Reception?

  • Team Member is confident on correct actions to be taken in the event of a robbery?

  • 03-02(V): There is an ONYX Robbery Check Sheet at Back Office?

  • Team Member is confident on correct actions to be taken in the event of a robbery?

  • 03-03(V): There is an ONYX Robbery Check Sheet at F&B Outlets?

  • 03-04(V): There is an ONYX Robbery Check Sheet at Finance Office?

  • 03-05(V): There is an ONYX Robbery Check Sheet in the Shops (Owned and/or leased)?

04 - CCTV

Documentation

  • 04:01: There is a copy of the CCTV maintenance contract correctly filed?

  • The start and finish date have been highlighted and initialed by the Director/Manager - Security/Named Person?

  • The Scope of Works have been highlighted and initialed by the Director/Manager - Security/Named Person?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 04-02: The copies of the monthly service reports are correctly filed?

  • Faults have been highlighted?

  • Faults have been annotated with corrective action and/or PR numbers?

  • All reports are present as dictated by the Scope of Works?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 04-03: Records of the semi-annual "CCTV & Data Protection Act" training of Security Officers is correctly filed?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 04-04: There is a list of "Persons Permitted to Monitor Live CCTV Images" is correctly filed?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 04-05: There is a list of "Persons Permitted to View Pre-Recorded CCTV Images" is correctly filed?

  • 04-04: There is a list of "Persons Permitted to Monitor Live CCTV Images" is correctly filed?

  • 04-06: Blank copies of the "permission to view or copy CCTV images forms (F.SC.01.004) are available?

  • 04-07: The completed "permission to view or copy CCTV images forms (F.SC.01.004) are correctly filed?

  • Each form has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 04-08: The record of deletion of images exceeding 30 days is correctly filed and validated? If auto-delete than a confirmation e-mail statement from the service provider is required.

  • 04-09: The record of the quarterly review of CCTV image quality is correctly filed and validated?

  • Has cover page listing all CCTV cameras and divided into quarterly review - so all cameras are reviewed and presented to GM at least once per 12 months?

  • GM has been shown colour stills of each camera and initialed to confirm he is aware?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 04-01(V): CCTV Monitors can only be seen by authorized persons (04-04)?

  • 04-02(V): Operator refused to allow auditor to view recorded images when requested?

  • 04-03(V): The CCTV DVR is in a secure location and cannot be tampered with?

  • 04-04(V): An ONYX standard "CCTV In Operation" Sign is prominently displayed at the front desk.

  • 04-05(V): There is a "CCTV is Operation Sign" at the Loading Bay?

  • 04-06(V): There is a "CCTV in Operation" sign at the TMs Entrance?

  • 04-07(v): CCTV covers all areas mandated in the ONYX CCTV Standard?

  • Pedestrian access

  • Vehicle access

  • Exit Discharge Doors

  • Elevator Car Interiors

  • Loading Bay

  • Guest Room Doors

  • Point of Sales

  • Swimming pool deck and entrance to changing facilities.

  • Reception Desk

  • Safety deposit boxes.

  • Luggage Room

  • Server Room

  • Rooftop access points

05 - Incident Reports

  • 05-01: The record of the annual "Incident Report" training for Security Department TMs is correctly filed and validated?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All "Required" Team Members have been retrained within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 05-02: Completed Incident Reports are correctly filed and validated?

  • All Incident Reports have been signed and rubber stamped by the Director/Manager - Security/Named Person?

06 - Accident Reports

Documentation

  • 06-01: Record of the annual training of "Accident Reports" to Security Deportment TMs is correctly filed and validated?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 06-02: The completed "Accident Report Forms" are correctly filed and validated?

  • Has cover page listing each Accident Report in chronological order?

  • All Accident Reports have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 06-03: The six monthly accident statistics report is correctly filed and validated?

  • The document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 06-01(V): TM Questioned Knew what to do and what not to do if Guest collapses in Public Area?

  • Do not move unless in danger?

  • Knew emergency phone number for Hotel?

  • Check for breathing and heart beat?

  • Carry out CPR as necessary?

  • Call for AED if necessary?

07 - Contractor Safety Compliance

  • 07-01: A blank master copy of the ONYX Contractor Safety Compliance Form is correctly filed?

  • 07-02: All completed ONYX Contractor Safety Compliance Forms are correctly filled in, filed?

  • There is a cover page listing all ONYX Contractor Safety Compliance Form issues in chronological order?

  • There are no blank spaces on any of the forms?

  • All ONYX Contractor Safety Compliance Forms have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 07-03: A copy of the ONYX Contractor Safety Briefing Form is correctly filed and validated?

  • This document has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 07-04: There is a blank master copy of the ONYX Hot Work Permit correctly filed?

  • 07-05: All completed Hot Work Permit Forms are correctly filled in, filed?

  • There are no blank spaces?

  • All Hot Work Permit Forms have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 07-06: The record of the annual training on "Contractor Safety Compliance" for the Security Department TMs is correctly filed and validated?

  • Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The training record and cover page have been signed and rubber stamped by the Director/Manager - Security/Named Person?

08 - In House Death Cases

Documentation

  • 08-01: The records of the annual training on "In House Death Cases" is correctly filed and validated?

  • There is a cover page listing all of the property TMs and annotated against each name is "Required" or "Not Required" to undertake this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • Training includes the need for privacy and respect for the deceased and explains the restrictions on distributing names and photographs to only "need to know" persons.

  • The training record and cover page have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 08-02: A completed Accident Report Form (F.SC.01.006) for each in house death case is correctly filed and validated?

Visual Inspection

  • 08-01(V): Housekeeping TM questioned was confident on procedure if dead body is found in room?

09 - Shelter Station

Documentation

  • 09-01: A floor plan highlighting the property's designated Shelter Station is correctly filed?

  • The floor plan has been signed and dated by the GM within the past 12 months?

  • The floor plan has been signed and dated by the Chief Engineer within the past 12 months?

  • The floor plan has been signed and dated by the Head of Housekeeper within the past 12 months?

  • The floor plan has been signed and dated by the Head of F&B within the past 12 months?

  • The floor plan has been signed and dated by the Head of Front Office within the past 12 months?

  • The floor plan has been signed and dated by the Head of Finance within the past 12 months?

  • The floor plan has been signed and rubber stamped by the Director/Manage - Security/Named Person within the past 12 months?

  • 09-02: There is a detailed action plan for activation of a Shelter Station correctly filed?

  • Includes the need for food and water?

  • Includes the need for blankets and pillows?

  • Includes the need for torches?

  • The action plan has been signed and rubber stamped by the Director/Manager - Security/Named Person within the past 12 months?

  • 09-03: The records of the annual training on "Shelter Stations for all TMs have been correctly filed and validated?

  • All of the property's TMs have been retrained within the past 12 months?

  • A separate training session has been undertaken for all Heads of Departments within the past 12 months?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 09-01(V): TM questioned was able to state where the hotel shelter station was?

10 - Security Levels of Readiness

Documentation

  • 10-01: The records of the training on "Security Threats and Levels of Readiness" for senior management are correctly filed?

  • All senior management have been retrained within the past 12 months?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 10-02: The records of the training on "Security Threats and Levels of Readiness" for all TMs are correctly filed and validated?

  • All of the property TMs have been retrained within the past 12 months?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 10-03: The records of the semi-annual Security Threat Level Review are correctly filed and validated?

  • The review records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 10-01(V): Manager asked was able to describe the ONYX Security Levels of readiness?

11 - Emergency Codes

Documentation

  • 11-01: There is a blank master copy of the ONYX Security Codes Poster correctly filed?

  • 11-02: The records of the training of senior managers on the ONYX Security Codes is correctly filed?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 11-03: The record of the annual training on "ONYX Emergency Communication Codes" for all TMs is correctly filed?

  • All of the property's TMs have been retrained within the past 12 months?

  • The training records have been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 11-01(V): The manager questioned was able to list all of the ONYX Emergency Codes?

12 - Crisis Communication Tree

Documentation

  • 12-01: An up to date Crisis Communication Tree" is correctly filed?

  • The Crisis Communication Tree has been updated within the past 12 months?

  • The Crisis Communication Tree has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 12-02: A record of the annual drill on "Crisis Communication Tree" is correctly filed and validated?

  • The report on the effectiveness of the Crisis Communication tree drill have been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • Includes the issue of a secret question to a member of the Crisis Management Team?

  • Includes the time taken for that message to get to an undisclosed TM?

  • Includes the secret answer given to the undisclosed TM?

  • Includes the time taken for the secret answer to return to the original member of the Crisis Management Team?

Visual Inspection

  • 12-01(V): The manager questioned was able to describe how the property crisis communication tree and property to corporate communication would work in the event of a major fire with fatalities?

13 - Crisis Management Structure

Documentation

  • 13-01: A formal Property Crisis Management Structure Organisational Chart has been correctly filed?

  • The Org Chart has been updated within the past 12 months?

  • The Org Chart has been countersigned and dated by the GM?

  • The Org chart has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 13-02: The record of the training on "crisis communication" for the Crisis Management Team has been correctly filed?

  • There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • Training includes the 5 scenarios defined as a Crisis by ONYX Hospitality Group?

  • Training includes the property -corporate communication?

  • Training includes - No communication to outside agency from property level?

Visual Inspection

  • 13-01(V): The manager questioned was able to describe how the crisis management structure would work in the event of a bomb threat?

14 - Demonstrations & Civil Unrest

Documentation

  • 14-01: A copy of "Demonstrations and Civil Unrest" Policy (P.SC.01.015) is correctly filed?

  • 14-02: A record of the annual training on "Demonstrations and Civil Unrest" for the Security Department TMs is correctly filed?

  • There is a cover sheet listing the names of all TMs in the property. Against each name it is annotated "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • The training record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 14-01(V): Security Manager when asked could accurately describe the building lock-down procedure?

15 - Vehicle Searches

Documentation

  • 15-01: A record of the Manager - Security's action plan for blocking of vehicular access to the property is correctly filed?

  • Updated within the past 12 months?

  • Includes photos showing method of blocking vehicular access?

  • The action plan has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 15-02: The records of the annual training on "Vehicle Searches" for the Security Department TMs has been correctly filed?

  • There is a cover page listing the names all the TMs in the property. Against each name is annotated "Required" or "Not Required" for this training?

  • All "Required" TMs have been retrained within the past 12 months?

  • Includes photographs of the physical training?

  • The training record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 15-03: A record of the monthly review of Vehicle Search equipment (under car mirror/road blocking equipment/ torches) by the Man - Sec is correctly filed?

  • The property has the following vehicle search equipment?

  • Road blocking arrangements

  • Under Car Mirrors

  • Hand held bag scanner

  • Torches

Visual Inspection

  • 15-01(V): The Security team carried out a correct and deficient vehicle search demonstration?

16 - Security Department Equipment

Documentation

  • 16-01: A record of the monthly inspection of the security department equipment is correctly filed?

  • The inspection record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 16-02: A record of the semi-annual review of the security department equipment with the GM is correctly filed?

  • The GM has signed and dated to acknowledge?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • The Security Department has the following mandatory equipment?

  • High Visibility Waist Coats

  • High Visibility Raincoats?

  • High Visibility Armbands for Evacuation Marshalls?

  • Helmets for road duties and/or civil disturbance?

  • Electrical tie-wraps (in lieu of handcuffs)

  • Whistles?

  • Internally illuminated batons?

  • Megaphone?

  • 16-11: Security Department Equipment - Under Car Search Mirrors?

  • 16-12: Security Department Equipment - Road Closed Signs?

  • 16-13: Security Department Equipment - Hand Held Metal Detectors?

  • 16-14: Security Department Equipment - Anti Vehicular Devices?

  • 16-15: Security Department Equipment - Portable Speed Humps?

  • 16-16: Security Department Equipment - Tyre Deflators?

  • 16-17: Security Department Equipment - Walk through personnel scanners?

  • 16-18: Security Department Equipment - Baggage Scanners?

17 - Access Control

Documentation

  • 17-00: The property has an electronic roving patrol monitoring system?

  • 17:01: The records of the monthly review of the issue status of the electronic master keys are correctly filed?

  • There is a record for each month on file?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 17:02: The records of the monthly review of the issue status of the metal master keys are correctly filed?

  • There is a record for each month on file?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 17:03: The record of the monthly checking of housekeeping attendants control of electronic master keys is correctly filed?

  • There is a record for each month on file?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 17-04: The records of the quarterly practice of vehicular access blocking are correctly filed?

  • The record includes photographic evidence?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

  • 17-05: The records of the quarterly practice of building lock-down are correctly filed and validated by the Man - Sec. signature and date?

  • The record includes photographic evidence?

  • The review record has been signed and rubber stamped by the Director/Manager - Security/Named Person?

Visual Inspection

  • 17-01(V): The electronic key cards are not issued with room number and guest name printed on the card wallet? Information should be provided on a branded sheet of paper and guests advised to keep separate for security reasons.

  • 17-02(V): It is not possible to select a guest floor in the elevator without an electronic key card?

  • 17-03(V): The elevator control panel does not have floor auto select activated. Users must manually select their desired destination floor?

  • 17-04(V): It is not possible to gain access to a guest floor from a public area either via the elevators or by using the fire stairs?

  • 17-05(V): The Guest Rooms have a double lock facility?

  • 17-06(V): The Guest Rooms have a security latch/chain?

  • 17-07(V): The Guest Rooms have a security viewer in the door?

Physical Testing

  • 17-10: The property was able to shut down vehicular access to the grounds within 20 minutes?

  • Start Time:

  • Completion Time:

  • 17-11: The property was able to lock-down all entrances to all buildings either by locks or by security personnel within 5 minutes:

  • Start Time;

  • Completion Time:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.