ONDER ENGELE VENUE

• Feedback Doc Report No

• Clients First Name / Last Name

• Conducted on Date

  Date

• Venue (Event) Location

• Coordinator on Duty

• What was your Shift start time

  Date

• What was your Shift end time

  Date

• Report Prepared By

• Could completely fulfil duties as Venue Manager during the entire event?

  Select Pass Fail N/A

  • Pass
  • Fail
  • N/A

Venue Staff

• How would you rate your bride and groom attendants performance and why?

• Explain?

• Who was in the staff members that was in charge of the welcome drinks, preparation and service?

• Who was/were your bartender(s)

• How would you rate your bartenders performance and why?

• Explain?

• How would you rate the waitstaff performance and why?

• Explain?

• Were there any issues with any staff member in tonights event? If so, please be specific!

  Yes

  No

  N/A

• Was there any staff member that stood out the most amongst everyone else? (i.e. was very helpful, team leader, improving, etc)

  Yes

  No

  N/A

Welcoming Musician

• Was a electrical plug point supplied to the musician?

  Yes

  No

  N/A

• Was the musician sufficiently orientated with the venue to perform the welcoming of guests?

  Good

  Fair

  Poor

  N/A

• Was the musician sufficiently orientated with the venue to accompany and serenade the bride?

  Yes

  No

  N/A

• Was your dining room set according to your floor plan? If not, who was the banquet manager that finalized the floor plan? Expain!

  Yes

  No

  N/A

• Did you find that all the linens in your dining room and cocktail hour room were:

  Correct

  Incorrect

  Confusing

• How would you rate the cleanliness of all the utensils and glasses after the new cleaning process has been initiated?

External Vendors

• All vendors had place settings at tables

  Yes

  No

  N/A

• All vendors received a 3-course meal

  Yes

  No

  N/A

• Were all the vendors sufficiently orientated with the venue layout to effortlessly perform their duties?

  Yes

  No

  N/A

• Was there at any stage any uncomfortable or odd vendor interactions?

  Yes

  No

  N/A

Kitchen

• Were there any issues with the wedding cake setup or service?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Was the coffee station setup successful?

  Good

  Fair

  Poor

  N/A

• Were there any issues with the canapé hour?

  Yes

  No

  N/A

• What was given to the guests as their welcome drink?

• Were there any issues with any courses during the dining experience?

  Yes

  No

  N/A

• Were there any issues with the time that the courses were being served?

  Yes

  No

  N/A

• To your knowledge, were there any issues, complaints, compliments or suggestions about any of the courses or food?

  Yes

  No

  N/A

MALE Reception Hall Bathrooms

• Are the male bathrooms in the Hall clean?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Do they have toilet paper?

  Yes

  No

  N/A

• Do they have air freshener?

  Yes

  No

  N/A

• Do they have liquid hand soap?

  Yes

  No

  N/A

• Do they have Paper hand towels?

  Yes

  No

  N/A

• Do all the fixtures actively work?

  Yes

  No

  N/A

• Are there any bulbs blown or missing in the male bathrooms?

  Yes

  No

  N/A

FEMALE Reception Hall Bathrooms

• Are the Female bathrooms in the Hall clean?

  Yes

  No

  N/A

• Do they have toilet paper?

  Yes

  No

  N/A

• Do they have air freshener?

  Yes

  No

  N/A

• Do they have liquid hand soap?

  Yes

  No

  N/A

• Do they have Paper hand towels?

  Yes

  No

  N/A

• Do all the fixtures actively work?

  Yes

  No

  N/A

• Are there any bulbs blown or missing in the female bathrooms?

  Yes

  No

  N/A

Bar and Liquor

• overall vibe

  Good

  Fair

  Poor

  N/A

• Tips to Improve

Terrain

• Have the pathways been cleaned and free of bird droppings are they non-slip?

  Yes

  No

  N/A

• Has the outside garden lighting been cleaned?

  Yes

  No

  N/A

• Are the gas heaters clean?

  Yes

  No

  N/A

• Do the gas heaters have gas in them?

  Yes

  No

  N/A

• Is all the outside garden lighting in active working order?

  Yes

  No

  N/A

• Have the butt bins around the Fountain been emptied, refilled and replaced correctly?

  Yes

  No

  N/A

• Have the butt bins around the Function Hall been emptied, refilled and replaced correctly?

  Yes

  No

  N/A

• Are reception area floors clean?

  Yes

  No

  N/A

• Is the welcome drink station out and in position?

  Yes

  No

  N/A

• Have smoker's chairs been provided?

  Yes

  No

  N/A

• Has the patio furniture been cleaned?

  Yes

  No

  N/A

• Have canapé chairs been provided?

  Yes

  No

  N/A

• Was the cake-cutting station setup successful?

  Good

  Fair

  Poor

  N/A

• Was a cake-cutting knife and spatula provided by the couple?

  Yes

  No

  N/A

• Has the Hall garden Heart been prepared and installed with fairy lights?

  Yes

  No

  N/A

• Is the walkway hoop in position and installed with fairy lights and decorated with blooms/greenery?

  Good

  Fair

  Poor

  N/A

Water Features

• Are all the ELONGATED water features full of water?

  Yes

  No

  N/A

• Are all the ELONGATED water features free of debris?

  Yes

  No

  N/A

• Is the Angelica fountain switched on and in working order?

  Yes

  No

  N/A

• Are the L ELONGATED garden fountains switched on?

  Yes

  No

  N/A

• Are the R ELONGATED fountains switched on?

  Yes

  No

  N/A

Outside Bathrooms

• Are the outside MALE bathrooms clean?

  Good

  Fair

  Poor

  N/A

• What time did you check the outside Male bathrooms?

  Date

• Did your client express any expectations for the event? If so, please explain in detail.

  Yes

  No

  N/A

• What was your initial feeling about your clients when they first arrived? (i.e. were they nervous, mean, rude, happy, excited, etc) If they seemed to be in a negative state of mind, what did you do to try and change that feeling?u

• How was your clients mood at the end of the night? (i.e. happy, upset, etc) Please be specific!

• Does the couple want wishes for confetti?

  Yes

  No

  N/A

• Have the couple provided their wishes for the confetti station?

  Yes

  No

  N/A

• Are there any dangerous bugs nesting in the cathedral entrance?

  Yes

  No

  N/A

• Have the cathedral steps been cleaned?

  Yes

  No

  N/A

• Will the red carpet be used?

  Yes

  No

  N/A

• Have all the wooden chapel benches been neatly packed and cleaned?

  Yes

  No

  N/A

• Is the DJ table set up correct and clean?

  Yes

  No

  N/A

• Are the cement church benches clean?

  Yes

  No

  N/A

• Is the register table runner defect free?

  Yes

  No

  N/A

• Do all the chapel benches all have red pillows?

  Yes

  No

  N/A

• Do all the candleholders have candles?

  Yes

  No

  N/A

• Are lighters and matches supplied to light the candles on time?

  Yes

  No

  N/A

• Have arrangements been made with staff to blow out the candles?

  Yes

  No

  N/A

• Which staff member was given the duty to blow out the candles?

• Checked time?

  Date

• Have the bells been cleaned?

  Date

• Which staff member was given the responsibility to ring the bells?

• Did you remind your client to bring the appropriate stationery for the wedding contract?

  Yes

  No

  N/A

• Take a picture of every item for reference purposes

  Media

End of the night routine

• Make sure to greet your host out at the end of the event and wish them a good night. If they have good things to say about us in general, please ask them to give us a good review online.

• Regarding this event, Is there anything that management needs to be aware of or tend too?

• What are your overall thoughts on how the event ended? Any suggestions?

• Signature

  Sign

• Please submit the report to lodewykjp@outlook.com

  Sign