Title Page

Store standards-initial impression

Information

  • Store Number

  • Store Name

  • Conducted on

  • Location
  • Audit conducted by

Store standards -initial impression

  • Windows, signage and Pavement around the store clean & tidy?

  • Window POS, including digital, correct and to guidance?

  • Is legal store signage displayed ( Opening times, No smoking, Smoke C

  • Is the closed door policy in place?

  • Do the trading times match what is displayed on CTI and our website?

How well run is your store?

How well run is your store?

  • Was the One Best Way SFM Document in use?

  • Is there an active SFM or Concierge on duty during your visit?

  • Was there queue management in place?

  • Were advisers assigned areas of store e.g.PAYG, HELP & ADVISE?

  • Are desks and sales pods clean of clutter?

  • Are brochures on display (consumer and business)?

  • Are leaflets being used for PAYG and business customers?

  • Is the shopfloor Clean & Tidy/Dust free?

  • Are all of the team wearing correct uniform, i.e. shirts, shoes, badges?

  • Are all the team well groomed?

  • Is the store merchandised to latest POS Guidelines/daily actions on tactical changes?

  • Are all dummy phones present?

  • Are all live handsets/tablets demo ready, charged as per live demo P&P?

  • All the devices price correctly, check latest pricing cascade/pricing and promo tool

  • All accessories priced and stickered using provided stickers?

  • Is any customer data visible or left and attendant on the sales floor.(on Till screens)

  • Are all the lights working in store?

  • Are all property challenges logged?

  • Are all IT challenges logged?

  • Start cupboards locked and secure (especially RI Stores)

  • Is there evidence of good key control (cage & cupboards)

Coaching & development

Coaching & Development using the 4E's

  • Can the team articulate today's brief?

  • Is there evidence of a team brief today ?

  • Observe at least one advisor, are they interacting with customers using 4E's

  • Is there any evidence of 4E's coaching taking place during your visit?

  • Where possible, has mystery shop video and coaching document been reviewed with

  • Is there evidence of pro active coaching & observation documents in use?

  • Is there evidence of 121's & PD's being conducted regularly in store?

  • Can the team articulate the key sales focus areas for the month from the monthly 5 minute focus?

  • Have the team watched Steve's monthly video?

  • Can the team articulate this week's 5 minute Burst?

  • Can each team member articulate their individual Fizzback so far this month?

One Best Way- working week framework

One Best Way - Working Week framework

  • Are the One Best Way documents displayed in the back office?

  • Can the manager evidence usage of this week Team Briefing Documents

  • Can the manager evidence usage of this week One Best Way Documents?

  • Are the One Best Way Documents stored/ filed in the back office?

  • Is the scheduling tool for the month completed?

  • Is the scheduling tool on display and match the team member in store?

  • Is the holiday schedule up to date as per new 2013 guidance?

  • Can the store manager analyse and articulate their latest monthly Balanced Scorecard?

Organised and engaging back of house

Organised and engaging back of house

  • Is there back office clean and tidy?

  • Is the toilet and bathroom area clean and tidy?

  • Is the kitchen area clean and tidy?

  • Are the fire exit and gangways clear?

  • Is the email inbox well managed? (Nothing older than 30 days)

  • Is the back office door, safe cage locked?

  • Is the POS stored and stored neatly?

  • Is the LLT file in use and set up correctly

  • Is all contract paperwork filed away daily ensuring no breach of DPA?

  • Is there only 2 months of archived paperwork present?

Comments & Actions

RM VISIT RESULTS

  • Comments & Actions

  • Comments & Actions

  • Comments & Actions

  • Comments & Actions

  • Store Manager signature

  • RM signature

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