Online

Information

Document No.
Audit Title
Store Number and Name
Conducted on
Prepared by

Online

General

810 - H - Is stock picked within Online Acceptance requirements (sample 10 items)
814 - H - Are correct work practices in place throughout store (based on the principles of the SWP training) Focus on high risk areas of manual handling (eg pushing 1 dollie at a time, entry/exit of vans)
815 - H - Have CSA's have been trained on the Drug & Alcohol policy (sample 3 CSA's)
816 - H - Are RPC crates stacked no more than 6 high
817 - H - Is the weight of each RPC crate less than 17 kg (sample 3 full crates)
818 - H - Are all van keys securely locked away
819 - H - Are the keys removed and vans locked when left unattended or in the loading bay

Online Cleaning

812 - L - Are internal Eskies/ice packs spotlessly clean and in good condition
813 - L - Are RPC's currently in use spotlessly clean

Online Documentation

789 - L - Check the weekly Online produce scan sheet, including fruit boxes - is the date at the top of the sheet for the correct week
790 - H - Check the Online manifest (include click & collect) (9) over 3 days - has the manifest been signed by 1 team member for each van
793 - H - Check the Dangerous Goods manifest (9) over 3 days - has the manifest been signed by the Department/Duty Manager
794 - H - Are proof of age forms (MDT or manual) for the delivery of liquor and tobacco being completed for manifests (9) over 3 days
796 - H - Have CSA's completed Tobacco & you (online & 6 monthly acknowledgement form) training (sample 5)
797 - H - Do CSA's have a current RSA certificate (sample 5) (where applicable)
798 - H - Has the Safe Driving DVD Assessment been completed correctly for some/all CSA's checked and sign off by department manager (sample 5)
799 - H - Has the CSA training checklist or My Department - CSA Feb 2013 been completed (sample 5)
800 - H - Do all CSA's have a current full driving licence (sample 5)
801 - H - Do all CSA'a have police background and licence check conducted prior to employment/commencing CSA training and documentation on file (sample 5)
802 - H - Has the Coles online deliveries SWP's been completed (sample 3 employed between 1 month & 12months)
803 - H - Have all applicable SWP's been completed (sample 3 non-CSA team members employed between 1 month & 12 months)
804 - H - Have the daily AM/PM shifts inspection sheets been completed prior to load up (sample up to 3 vans for 1 week)
805 - H - Have weekly inspections been conducted correctly & signed by the Department/Duty Manager (sample up to 3 van log books for 1 week)
808 - H - Is the 20 minute cold chain rule being adhered to when consolidating and loading vans
809 - H - Is the Unfinalised Order Report clear of suspended sales/refunds - min 3 months
811 - H - Is all damage being recorded in the log books (sample up to 3 vans visual/logbook checks)