Title Page
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Property Name
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Conducted on
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Prepared by:
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Responsible Person:
01 - Security Standards & Outsourcing
Documentation
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01-01: The property has an ONYX employed Security Manager or person responsible for security or supervise of Security Department?
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Name of responsible person for Security Department
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01-02: Are security officer employed directly by the hotel or are they contractors?
- Hotel Directly Employed
- Outsource Contractor
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01-03: A list of all "Security Officers Permitted" to work in the property is correctly filed and updated within the past 12 months?
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Signed and dated Security responsible person
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01-04: There is a copy "Security Officer Licenses" for all the persons permitted to work as listed (from 01-03) in the property?
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01-05: There is a copy "Police Security Clearance Report" for all the persons permitted to work as listed (from 01-03) in the property (Contracted Security)?
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Validated within the past 24 months?
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01-06: A copy of the "Security Outsource Contract" is correctly filed?
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Contract is in date within the past 12 - 24 months?
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Start and finish date have been highlighted
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Scope of works has been highlighted
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01-07: The daily security roving patrol reports are correctly filed and present for the past 12 months? <br>Note: for smaller properties this can be a MOD patrol report
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How many roving patrols per day? (minimum three roving patrols/day)
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Signed and by Security responsible person
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01-08: A record of the annual training on "Security Standards and Job Responsible " for all Security Team Members is correctly filed and within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security responsible person?
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01-09: Is the security officer onsite 24/7 and monthly rosters are correctly filed?
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A: Main hotel entrance or lobby
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B: Car park
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C: Aqua park/Playground area
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D: Roving patrol
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01-10: A record of monthly analysis report related to security personnel activities are correctly filed and present for the past 12 months? (ISO9001:2015 - Security Procedure Manual)
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Signed and dated by Security responsible person?
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01-11: A record of semi-annual of Security Vendor Performance Evaluation are correctly filed and present for the past 12 months?
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Signed and dated by Security responsible person?
Visual Inspection
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2024 Asset Performance Dashboard
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01-A: All security working files uploaded in the 2024 Asset Performance Dashboard? (SHE Tab)
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Up to date?
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01-B: All security working plan is planned in the 2024 Asset Performance Dashboard - Property Master PPM Plan?
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Up to date?
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01-C: There is a Security Officer on duty? (Random Check)
- Supervisor
- Team Leader
- Manager
- Responsible person
- No
- N/A
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Security Officer in full and corrected uniform?
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Security Officer well-groomed and clean?
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Security Officer possesses correct equipment for duties performed? (e.g. Communication/Torch/keys etc.)
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01-D: Security Officer has signed on and off their shift?
Practical Demonstration & Testing
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01-E: Can Security Officer explain the Emergency evacuation procedures/Emergency assembly point?
02 - Bomb Threat
Documentation
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02-01: The property has "Bomb Threat Local Standard Operating Procedure (LSOP)" expanding on ONYX - Bomb Threat policies & Procedures that details specific each crisis management team responsibilities?
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Up to date
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Signed and dated by Security responsible person?
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02-02: Records of all TMs on the annual Bomb Threat/Suspicious training (Lecture & Simulation) correctly filed within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security responsible person?
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02-03: The property has Bomb Threat Departmental Search Maps available for inspection?
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Engineering Department Maps
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Front Office Maps
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Kitchen Department Maps
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Housekeeping Department Maps
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F&B Department Maps
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Back Office Maps
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02-04: Records of the monthly checking of the "Red Flags" and "Bomb Threat Information Form" are correctly filed? (Includes all areas with direct line telephone from external)
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ONYX Standard form/e-form?
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Signed and dated Security responsible person?
Visual Inspection
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02-A: All Back of House Position?
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Red Flag?
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Bomb Threat Information Form/E-Form?
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02-B: Operator/Front Office Position?
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Red Flag?
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Bomb Threat Information Form/E-Form?
Practical Demonstration & Testing
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02-C: Team Member is able to explain what action they would take if they received a Bomb Threat by telephone?
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02-D: Team Member is able to explain the correct emergency code?
03 - Robbery
Documentation
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03-01: The property has "Robbery Local Standard Operating Procedure (LSOP)" expanding on ONYX - Robbery Policies & Procedures (P.SC.01.002) that details specific each crisis management team responsibilities?
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Up to date
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Signed and dated by Security responsible person?
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03-02: Records of the annual all required TMs for the Robbery training correctly filed and within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security responsible person?
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03-03: Records of the monthly checking that the ONYX Robbery Check Sheet is correctly filed?
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ONYX Standard form/e-form?
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Signed and dated Security responsible person?
Visual Inspection
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03-A: There is an ONYX Robbery Check Sheet at Front Office/Operator?
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03-B: There is an ONYX Robbery Check Sheet at Back Office?
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03-C: There is an ONYX Robbery Check Sheet at F&B Outlets?
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03-D: There is an ONYX Robbery Check Sheet in the Shops (Owned and/or leased)?
Physical Demonstration & Testing
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Imagine a situation where a robbery occurs within the property
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03-E: What immediate actions should TMs take, if they witness or suspect a robbery in progress as LSOP?
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03-F: How can property effectively communicate internally with Crisis Management Team?
04 - Closed Circuit Television (CCTV)
Documentation
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Maintenance and services
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04:01: There is a copy of the CCTV maintenance contract correctly filed?
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The start and finish date have been highlighted?
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The scope of works has been highlighted?
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Signed and dated by Security responsible person?
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04-02: The copies of the service reports are correctly filed?
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A service reports are available for the past 12 months?
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Faults have been highlighted?
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Faults have been annotated with corrective action?
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Signed and dated by Security responsible person?
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Data Protection Management
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04-03: Records of the semi-annual "CCTV & Data Protection Act" training of all Security TMs or CCTV Controller Person is correctly filed within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated Security responsible person?
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04-04: There is a list of "Persons Permitted to Monitoring and Operating the Live CCTV Footage" is correctly filed?
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Up to date?
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Signed and dated by Security responsible person?
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04-05: There is a list of "Authorized Persons for View Pre-Recorded CCTV Footage" is correctly filed?
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Up to date?
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Signed and dated by Security responsible person?
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04-06: The list of "Authorized Persons to Copy CCTV Footage" is correctly filed?
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Up to date?
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Signed and dated by Security responsible person?
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04-07: The recorded or evident of the completed form "Permission to View or Copy CCTV Footage Forms" are correctly filed?
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Signed and dated by Security responsible person?
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CCTV Asset Registration
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04-08: There is a full asset register of all CCTV cameras are correctly filed?
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Up to date?
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Signed and dated by Security responsible person?
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Recording storage and Image quality
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04-09: There is recorded capacities of all CCTVs footage storage exceeding 30 days and it is correctly filed and validated? (Random check CCTV footage back 30 days)
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Has property provide plan to extend the CCTV storage record to exceed 30 days?
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Signed and dated by Security responsible person?
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04-10: The record of the Quarterly (Q1-Q4) review report of CCTVs image quality and timestamp are correctly filed and validated?
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Has a cover page listing all CCTVs and divided into the quarterly review - so all cameras are reviewed and presented to GM/HM at least once per 12 months?
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Signed and dated by Security responsible person?
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04-11: The daily review of all CCTV cameras with annotation of "Satisfactory" or "Unsatisfactory" is correctly filed? (CCTVs logbook/worksheet)
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Monthly verified, signed and dated by the Security responsible person?
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04-12: A record of semi-annual of CCTV Vendor Performance Evaluation are correctly filed and present for the past 12 months?
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Signed and dated by Security responsible person?
Visual Inspection
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04-A: CCTV monitors can only be seen by authorized persons and restricted access?
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04-B: CCTV no online-monitoring and full-time recorder set up?
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04-C: The CCTV footage is in a secure location and cannot be tampered with?
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04-D: There is a "CCTV in Operation" signage at the front desk?
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04-E: There is a "CCTV in Operation" signage at the Loading Bay?
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04-F: There is a "CCTV in Operation" signage at the TMs Entrance?
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04-G: CCTV system time stamps is synchronised with guest room doors and on time?
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04-H: CCTV covers all areas mandated in the ONYX CCTV Standard?
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A: Pedestrian access/exit<br>
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B: Vehicle access/exit
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C: Car park
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D: Lobby (all access points)
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E: Exit discharge doors interior and exterior (all exit discharge doors on level of exit discharge - alarmed)
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F: Lift interiors (Guest lift)
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G: Lift interiors (BoH/Services lift)
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H: Escalators
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I: Meeting room entrances
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J: Loading dock
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K: Guest room corridor
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L: Point of Sales
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M: Restaurants
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N: Swimming pool deck and entrance to changing facilities
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O: Fitness interior
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P: Kids club
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Q: Front Office
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R: Safety deposit boxes
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S: Luggage room interior
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T: Luggage room exterior
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U: Server room interior
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V: Rooftop access points
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W: CCTV operator control room
05 - Incident Reports
Documentation
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05-01: The record of the annual "Incident Report" training for Security TMs and HoDs TMs is correctly filed and validated within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security responsible person?
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05-02: Completed Incident Reports are correctly filed and validated?
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ONYX Standard Form/E-Form?
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Has cover page listing all Incident Reports in chronological order?
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All Incident Reports have been signed and dated by Security responsible person?
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05-03: There is an annual statistic report of property "Incident Report" correctly filed?
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The report included a list of incident or damage related to security personnel?
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Signed and dated by Security responsible person?
Visual Inspection
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TS - Performance Dashboard
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05-A: All "Major Incident Reports" are uploaded to TS - Performance Dashboard (Tab 12: ACC - Accident and Incident Report)?
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Up to date when inspection?
06 - Accident Reports
Documentation
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06-01: Record of the annual training of "Accident Reports" to Security TMs and HoDs TMs is correctly filed and validated within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security responsible person?
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06-02: The completed Accident Report are correctly filed and validated?
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ONYX Standard Form/E-Form?
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Has cover page listing each Accident Report in chronological order?
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All Ancident Reports have been signed and dated by Security responsible person?
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06-03: There is an annual statistic report of property "Accident Report" correctly filed?
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Signed and dated by Security responsible person?
Visual Inspection
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TS - Performance Dashboard
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06-A: All "Major Accident Reports" are uploaded to ONYX Performance Dashboard (Tab 12: ACC - Accident and Incident Report)?
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Up to date when inspection?
07 - Contractor Safety Compliance
Documentation
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07-01: All completed ONYX "Contractor Safety Compliance Form" are correctly filed?
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ONYX Standard Form/E-Form?
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There is a cover page listing all ONYX Contractor Safety Compliance Form issues in chronological order?
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Form has been signed and dated by Safety officer / Engineering or responsible person?
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From has been signed and dated by Security or responsible person?
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07-02: The record of ONYX "Contractor Inspection Checklist" is correctly filed and validated?
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ONYX Standard Form/E-Form?
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From has been signed and dated by Security or responsible person?
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Signed and dated by Safety officer / Engineering or responsible person?
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07-03: The record of the annual training on "Contractor Safety Compliance" is correctly filed and validated within the past 12 months?
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Has cover sheet showing all property TMs annotated with "Required" or "Not Required" for this training?
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All Engineering TMs have been trained?
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All Security TMs have been trained?
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All Duty Managers have been trained?
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Signed and dated by Safety Officer / Engineering / Security or responsible person?
08 - In House Death Cases
Documentation
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08-01: The property has "In House Death Case Local Standard Operating Procedure (LSOP)" expanding on ONYX - In House Death Cases Policies & Procedures (P.SC.01.008) that details specific each crisis management team responsibilities?
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Up to date
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Signed and dated by Security responsible person?
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08-02: The records of the annual training on In House Death Cases is correctly filed and validated within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security or responsible person?
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08-03: The annual In House Death Cases - Simulation drills are correctly filed and validated within the past 12 months?
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Report includes “description of the victim"?
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Report includes "Name of person found a victim and with reasons why to see a victim"?
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Report includes "initial reaction of person who found a victim"?
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Report includes “Time the report was found the victim and reported to whom"?
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Report includes "was correct ONYX Emergency Code used"?
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Report includes "How to limit access control the location of the death case incident"?
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Report includes "CCTV still shots of last seen a victim"?
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Report includes "The local authorities concerned"?
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Report includes "reports summary and learning opportunities for next scenario drill"?
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08-03: A completed Accident - Incident Report Form for each In House Death Case is correctly filed and validated? (if available)
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The report has sent to ONYX Corporate Office - Operations Department Head
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Uploaded to ONYX Performance Dashboard?
Visual Inspection
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08-A: Portable "Privacy" screens or Partitions" are adequate and available for use?
Physical Demonstration & Testing
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08-B: Housekeeping TMs questioned was confident on property LSOP, if dead body is found in room?
09 - Shelter Station
Documentation
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09-01: The property has "Shelter Station Local Standard Operating Procedure (LSOP)" expanding on ONYX - Shelter Station Policies & Procedures (P.SC.01.009) that details specific persons and responsibilities?
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Up to date
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The LSOP is highlighting the floor plan designated shelter station?
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The floor plan has been signed and dated by the GM
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The floor plan has been signed and dated by the Chief Engineer
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The floor plan has been signed and dated by the Head of Housekeeper
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The floor plan has been signed and dated by the Head of F&B
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The floor plan has been signed and dated by the Head of Front Office
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The floor plan has been signed and dated by the Head of Finance
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Signed and dated by Security responsible person?
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09-02: The records of the annual training on "Shelter Stations for all TMs have been correctly filed and validated within the past 12 months?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by the Security responsible person?
Physical Demonstration & Testing
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09-A: Team Member is able to state where the hotel shelter station?
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09-B: Team Member is able to explain the correct emergency code?
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09-C: Manager level is able to state the detailed action plan when activation of a Shelter Station Procedure?
10 - Security Threats and Levels of Readiness
Documentation
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10-01: The property has "Security Threats and Level of Readiness Local Standard Operating Procedure (LSOP)" expanding on ONYX - Security Threats and Level of Readiness Policies & Procedures (P.SC.01.010)?
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Up to date
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Signed and dated by Security responsible person?
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10-02: The records of the training on "Security Threats and Levels of Readiness" for all TMs are correctly filed within the past 12 months?
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All senior management
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All of the property TMs
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Signed and dated by Security or responsible person?
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10-03: The records of the property semi-annual "Security Threat Level or Readiness" review are correctly filed and validated?
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1st half of the year
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2nd half of the year
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Signed and dated by Security or responsible person?
Physical Demonstration & Testing
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10-A: TMs questioned was able to describe the ONYX Security Levels of Readiness - Standard Level?
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10-B: TMs questioned was able to describe the ONYX Security Levels of Readiness - Guarded Level?
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10-C: TMs questioned was able to describe the ONYX Security Levels of Readiness - High Level?
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10-D: TMs questioned was able to describe the ONYX Security Levels of Readiness - Extreme Level?
11 - Emergency Codes
Documentation
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11-01: The record of the annual training on "ONYX Emergency Codes" for all TMs is correctly filed?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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All of the property's TMs have been retrained within the past 12 months?
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Signed and dated by the Security or responsible person?
Visual Inspection
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11-A: A color A4 copy of the ONYX Emergency Codes Poster is displayed in the mandated locations?
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A: TMs Notice Board
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B: Security Office
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C: Back Offices
Physical Demonstration & Testing
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11-B: TMs questioned was able to list all of the ONYX Emergency Codes?
12 - Crisis Management Team and Crisis Communication
Documentation
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Property Crisis Management Team Members
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12-01: The property has a designated "Crisis Management Team" that details specific persons and roles?
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The Crisis Management Team has been updated within the past 12 months?
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Signed and dated by the Security or responsible person?
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12-02: An up to date "Property Crisis Communication Tree" is correctly filed (organization chart)?
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The Property Crisis Communication Tree has been updated within the past 12 months?
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The Crisis Communication flow from Property to Corporate is available?
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Signed and dated by the Security or responsible person?
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Simulate Crisis Scenarios
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12-03: A record of the annual simulate crisis scenario and drill report is correctly filed and validated?
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Report included date, time, decisions made and the timeline of the simulate scenarios
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Report included the internal communication process and tools
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Report included post - simulate scenarios evaluation and improvement from participants involved in the drill
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Report has been signed and dated by the Security or responsible person?
Visual Inspection
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12-A: Property Crisis Management Team organisational chart is displayed on notice board?
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12-B: The property Crisis Communication channel?
- Mobile No.
- LINE
- Walkie-Talkie
Physical Demonstration & Testing
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12-C: Manager level was able to describe how the Property Crisis Communication activate to respond in case of emergency?
13 - Crisis Management Plan and Structure
Documentation
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13-01: The property has "Crisis Management Plan & Structure Local Standard Operating Procedure (LSOP)" expanding on ONYX - Crisis Management Plan & Structure Policies & Procedures (P.SC.01.014)?
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Up to date
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Signed and dated by Security responsible person?
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Internal Crisis Management Plan
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13-02: A formal Property Crisis Management Plan & Structure has been correctly filed?
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Crisis Plan & Structure for emergency events (such as floods, power outage or water outage)
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Crisis Plan & Structure for natural disasters (such as earthquakes or tsunamis)
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Has been updated within the past 12 months?
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Has been countersigned and dated by the GM?
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Signed and dated by Security or responsible person?
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13-03: The record of the Semi-annual training on "Crisis Management Plan & Structure" for the property Crisis Management Teams has been correctly filed and within the past 12 months? (5 Crisis Table Top scenarios)
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Scenario 1
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Topic
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Scenario 2
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Topic
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Scenario 3
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Topic
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Scenario 4
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Topic
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Scenario 5
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Topic
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The training records have been signed and dated by Security or responsible person?
Physical Demonstration & Testing
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13-A: Manager level was able to describe the Property Crisis Management Plan & Structure (from 5 Crisis table top scenarios)?
14 - Demonstrations & Civil Unrest
Documentation
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14-01: The property has "Demonstrations and Civil Unrest Local Standard Operating Procedure (LSOP)" expanding on ONYX - Demonstrations & Civil Unrest (P.SC.01.015) that details specific persons and responsibilities?
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Up to date
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Signed and dated by Security responsible person?
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14-02: A record of the annual training on "Demonstrations and Civil Unrest" for the Security Department TMs is correctly filed?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security or responsible person?
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14-03: The records of the semi-annual practice of building lock-down for Security department TMs are correctly filed?
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Report included date and time
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1st half of the year
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2nd half of the year
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Signed and dated by Security or responsible person?
Physical Demonstration & Testing
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14-A: Security Department TMs questioned was accurately describe the Emergency building lock-down procedure?
15 - Vehicle & Body Searches
Documentation
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15-01: A record of the Security department action plan for "Blocking Vehicular Access" to the property is correctly filed?
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Updated within the past 12 months?
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Includes photos showing method of blocking vehicular access?
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The action plan has been signed and dated Security or responsible person?
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15-02: A record of the Security department action plan for "Body Searches" to the property is correctly filed?
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Updated within the past 12 months?
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The action plan has been signed and dated Security or responsible person?
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15-03: The records of the annual training on "Vehicle & Body Searches" for all Security Department TMs has been correctly filed?
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Cover page of all TMs annotated with "Required" or "Not Required" for this training?
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Signed and dated by Security or responsible person?
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15-04: The records of the quarterly practice of Vehicular Access Blocking and Body Searches" are correctly filed?
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Q1
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Q2
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Q3
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Q4
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Signed and dated by Security or responsible person?
Physical Demonstration & Testing
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15-A: The Security Department TMs able to explain how to carry out a correct and effective "Vehicle Search" demonstration?
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15-B: The Security Department TMs able to explain how to carry out a correct and effective "Body Search" demonstration?
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15-C: The Security Department TMs able to explain what is necessary needed security equipment for "Vehicle & Body Search" demonstration?
16 - Security Department Equipment
Documentation
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16-01: The property has a full asset register of all Security Department Equipment?
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ONYX standard form/e-form and asset register format (Exp: Property name-SDE-001)?
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Signed and dated by Security or responsible person?
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16-02: A record of the monthly inspection of the security department equipment is correctly filed?
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ONYX Standard form/e-form?
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Signed and dated by Security or responsible person?
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16-03: A record of the annual review of the security department equipment with the GM/HM is correctly filed?
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The GM/HM has signed and dated to acknowledge?
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Signed and dated by Security or responsible person?
Visual Inspection
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16-A: The Security Department has the following mandatory equipment?
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A: High Visibility Waist Coats
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B: High Visibility Raincoats
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C: High Visibility Armbands for Evacuation
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D: Helmets for road duties and/or civil disturbance
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E: Electrical tie-wraps (in lieu of handcuffs)
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F: Whistles
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G: Internally illuminated batons
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H: Megaphone
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I: Under Car Search Mirrors
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J: Torches
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K: Road Closed Signs
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L: Road blocking arrangements
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M: Hand Held Metal Detectors
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N: Anti Vehicular Devices
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O: Portable Speed Bumps
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P: Security Department Equipment - Walk through personnel scanners? <br>(Can be a contracted agreement from outsource contract for rental if needed)
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Q: Security Department Equipment - Baggage Scanners? <br>(Can be a contracted agreement from outsource contract for rental if needed)
17 - Access Control
Documentation
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17-01: The property has a full asset register of all Property Access Point (all entry and exit point including doors, gates and other access openings with Keycard)?
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ONYX standard form/e-form and asset register format (Exp: Property name-SAC-001)?
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Signed and dated by Security or responsible person?
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17:02: The records of the monthly review of the issue status of the "Electronic Master Keys" (Keycard) are correctly filed?
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There is a record for each month on file/e-file?
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Signed and dated by Security or responsible person?
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17:03: The records of the monthly review of the issue status of the "Mechanical Master keys" (Metal key) are correctly filed?
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There is a record for each month on file/e-file?
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Signed and dated by Security or responsible person?
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17:04: The record of the monthly checking of housekeeping attendant control of "Electronic Master Keys" (Keycard) is correctly filed?
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There is a record for each month on file/e-file/logbook?
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Signed and dated by Security or responsible person?
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17-05: The Manager Security has produced a Master Key Organisational Chart for property?
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Electronic Metal master key?
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Metal Master key?
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Signed and dated by Security or responsible person?
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17-06: The property has a full asset register of all "Mechanical Key" (Metal key)?
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Up to date
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Signed and dated by Security or responsible person?
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17-07: The property has adequate "Mechanical Key Control (Metal key) Local Standard Operating Procedure (LSOP)" in place?
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Up to date
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Signed and dated by Security or responsible person?
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17-08: The property has adequate "Electronic Key Card Control Local Standard Operating Procedure (LSOP)" in place?
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Up to date
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Signed and dated by Security or responsible person?
Visual Inspection
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Electronic Key Card
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17-A: The electronic key cards are not issued with room number and guest name printed on the card wallet? Information should be provided on a branded sheet of paper and guests advised to keep separate for security reasons.
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17-B: It is not possible to select a guest floor in the elevator without an electronic key card?
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Access Control
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17-C: It is not possible to gain access to a guest floor from a public area either via the elevators or by using the fire stairs?
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17-D: It is not possible to gain access to the fire stair or any BOH area on the ground floor entry level?
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Guest Room
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17-E: The Guest Rooms have a double lock facility?
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17-F: The Guest Rooms have a security latch/chain?
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17-G: The Guest Rooms have a security viewer in the door?
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17-H: The Guest Rooms door closer is auto closing and properly working when release hand?
18 - Property Traffic Management
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18-01: The property has produced a "Property Traffic Management Local Standard Operating Procedure (LSOP)?
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Up to date?
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Signed and dated by Security or responsible person?
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18-02: A Traffic Management Risk Assessment has been conducted that identifies potential dangers from traffic in the property within the past 12 month?
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Signed and dated by Security or responsible person?
Visual Inspection
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18-A: The property has speed limit signs displayed?
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Clearly visible to drivers at eye level?
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18-B: The property has speed bumps deployed where appropriate?
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18-C: The property has designated pavements (physically raised from road height for pedestrian)?