Title Page
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Conducted on
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Prepared by
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Name
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Tech Number
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Job number
SM3/4 Compliance
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Is the meter in good condition with correct fly lead & connections?
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Why
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Correct Channel Plan and firmware version?
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Why?
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Have mini and full data loggers been taken?
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Why?
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Has a Wi-fi test been run?
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Why?
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Has a throughput test been run?
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Why?
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Have files been attached?
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Why?
Compression Fittings
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Are these being replaced/installed on every visit?
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Why?
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Are the correct tools being used?
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Why?
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Have they been fully inspected and fitted correctly?
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Why?
Chrome App
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Has the Chrome App been run?
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Why?
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Did the engineer allow for auto-mesh?
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Why?
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Did the engineer stress test the system?
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Why?
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Are the metrics below 9,500 or -82db
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Why?
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Is Ethernet required?
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Why? (How is it run?)
Sky Q connectivity tool
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Was this used at the start of the visit?
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Why?
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Did the engineer ask the customer their viewing habits?
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Why?
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Did the engineer check the standby modes?
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Why?
ETA’s
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Did the engineer set ETA’s the night before?
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Why?
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Has the route been mapped efficiently?
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Why?
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Was the engineer on site at 8am?
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Why?
Box Swap
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Has the engineer visited the dish and taken loggers?
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Why?
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Has the cable been checked?
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Why?
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Have all the leads and components been checked?
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Why?
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Has all support been referenced? TV status, Iknow2 & Chatter..?
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Why?
Observations and Customer Engagement
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Did the engineer listen,show empathy or explain the installation?
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Why?
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Was V/C requested,router and download of Apps?
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Why?
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Were ACE,VIP and Apps discussed
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Why?
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Was SHOP used?
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Why?
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Was an adequate showcase provided?
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Why?
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Was the quick guide left and survey promoted?
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Why?
On site efficiency (External)
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Has the engineer carried out a risk assessment?
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Why?
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Are they visually checking the system?
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Why?
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Does the engineer have the correct H&S
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Why?
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Are they following SSOW?
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Why?
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Was a full data and mini logger carried out?
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Why?
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Blast plates,eyebolt plugs fitted,rubbish cleared.
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Why?
On site efficiency (internal)
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Have compression F connectors been fitted?
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Why?
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Have loggers been taken & attached?
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Why?
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Why?
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Has iknow2 or Home hub been referenced?
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Why?
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Have a wi-if and throughput test been run?
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Why?
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Are all settings and leads compliant?
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Why?
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Has a Chrome App been run?
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Why?
Van Layout
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Is the van tidy?
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Why?
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How often do they visit their lock box?
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Are all items required each time?
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Why?
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Do they group items together?
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Why?
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Are items left on display?
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Why?
Van and stock management
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Is the engineer managing stock efficiently?
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Why?
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Is the engineer correctly allocating stock?<br>
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Why?
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Do they keep a record of stock issued?
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Why?
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Is the engineer correctly uplifting stock?
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Why?
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Are faulty STB’s returned within 48 hours?
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Why?
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Has any coaching been given or IDD’s been recorded?
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What coaching or performance actions have been put in place following the visit?
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Upload media for any coaching given
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Team Manager
