Operational Efficiency

• Conducted on

  Date

• Prepared by

• Name

• Tech Number

• Job number

SM3/4 Compliance

• Is the meter in good condition with correct fly lead & connections?

  Yes

  No

  N/A

• Why

• Correct Channel Plan and firmware version?

  Yes

  No

  N/A

• Why?

• Have mini and full data loggers been taken?

  Yes

  No

  N/A

• Why?

• Has a Wi-fi test been run?

  Yes

  No

  N/A

• Why?

• Has a throughput test been run?

  Yes

  No

  N/A

• Why?

• Have files been attached?

  Yes

  No

  N/A

• Why?

Compression Fittings

• Are these being replaced/installed on every visit?

  Yes

  No

  N/A

• Why?

• Are the correct tools being used?

  Yes

  No

  N/A

• Why?

• Have they been fully inspected and fitted correctly?

  Yes

  No

  N/A

• Why?

Chrome App

• Has the Chrome App been run?

  Yes

  No

  N/A

• Why?

• Did the engineer allow for auto-mesh?

  Yes

  No

  N/A

• Why?

• Did the engineer stress test the system?

  Yes

  No

  N/A

• Why?

• Are the metrics below 9,500 or -82db

  Yes

  No

  N/A

• Why?

• Is Ethernet required?

  Yes

  No

  N/A

• Why? (How is it run?)

Sky Q connectivity tool

• Was this used at the start of the visit?

  Yes

  No

  N/A

• Why?

• Did the engineer ask the customer their viewing habits?

  Yes

  No

  N/A

• Why?

• Did the engineer check the standby modes?

  Yes

  No

  N/A

• Why?

ETA’s

• Did the engineer set ETA’s the night before?

  Yes

  No

  N/A

• Why?

• Has the route been mapped efficiently?

  Yes

  No

  N/A

• Why?

• Was the engineer on site at 8am?

  Yes

  No

  N/A

• Why?

Box Swap

• Has the engineer visited the dish and taken loggers?

  Yes

  No

  N/A

• Why?

• Has the cable been checked?

  Yes

  No

  N/A

• Why?

• Have all the leads and components been checked?

  Yes

  No

  N/A

• Why?

• Has all support been referenced? TV status, Iknow2 & Chatter..?

  Yes

  No

  N/A

• Why?

Observations and Customer Engagement

• Did the engineer listen,show empathy or explain the installation?

  Yes

  No

  N/A

• Why?

• Was V/C requested,router and download of Apps?

  Yes

  No

  N/A

• Why?

• Were ACE,VIP and Apps discussed

  Yes

  No

  N/A

• Why?

• Was SHOP used?

  Yes

  No

  N/A

• Why?

• Was an adequate showcase provided?

  Yes

  No

  N/A

• Why?

• Was the quick guide left and survey promoted?

  Yes

  No

  N/A

• Why?

On site efficiency (External)

• Has the engineer carried out a risk assessment?

  Yes

  No

  N/A

• Why?

• Are they visually checking the system?

  Yes

  No

  N/A

• Why?

• Does the engineer have the correct H&S

  Yes

  No

  N/A

• Why?

• Are they following SSOW?

  Yes

  No

  N/A

• Why?

• Was a full data and mini logger carried out?

  Yes

  No

  N/A

• Why?

• Blast plates,eyebolt plugs fitted,rubbish cleared.

  Yes

  No

  N/A

• Why?

On site efficiency (internal)

• Have compression F connectors been fitted?

  Yes

  No

• Why?

• Have loggers been taken & attached?

  Yes

  No

• Why?

• Why?

• Has iknow2 or Home hub been referenced?

  Yes

  No

• Why?

• Have a wi-if and throughput test been run?

  Yes

  No

• Why?

• Are all settings and leads compliant?

  Yes

  No

• Why?

• Has a Chrome App been run?

  Yes

  No

• Why?

Van Layout

• Is the van tidy?

  Yes

  No

• Why?

• How often do they visit their lock box?

• Are all items required each time?

  Yes

  No

• Why?

• Do they group items together?

  Yes

  No

• Why?

• Are items left on display?

  Yes

  No

• Why?

Van and stock management

• Is the engineer managing stock efficiently?

  Yes

  No

• Why?

• Is the engineer correctly allocating stock?<br>

  Yes

  No

• Why?

• Do they keep a record of stock issued?

  Yes

  No

• Why?

• Is the engineer correctly uplifting stock?

  Yes

  No

• Why?

• Are faulty STB’s returned within 48 hours?

  Yes

  No

• Why?

• Has any coaching been given or IDD’s been recorded?

  Yes

  No

• What coaching or performance actions have been put in place following the visit?

• Upload media for any coaching given

  Media

• Team Manager

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