Operational Excellence Program MH

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Parking

PARKING

Time and date audit completed
Which level and section of car park did you visit. Specifiy level and where the 20 bay sample size started and finished
What time did you start the car park audit
Is the car park floor clean? Examine the bitumen and concrete the area the size of 20 bays. Note select an undercover car park, if there is no undercover car park assess the outdoor carpark. Answer yes if there are 3 or less of any of the following in the assessment zone: a) Papers, reciepts, newspapers, plastic bags or any other sort of rubbish. b) Drink bottles c) Food scraps and cigarette butts (note: 5 cigarette butts = 1 item) d) Significant build up of grease, oil or dirt. e) build up of leaves
Are the ceiling, lights and light covers in the car park clean? Examine the ceiling and lights (the size of 20 bays and car spaces) Answer YES if : a) 80%of each surface (ceiling, lights and covers) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section
Are the ceiling lights in the car park working? Examine the ceiling and lights (the size of 20 bays and car spaces) NB lights that have a small red light are emrgency lights and will not be turned on. Please do not count these. Answer YES if : a) Lights are all on and working b) There are no broken or damaged lights Answer NA if there is no underground section
Are the park and guidance lights functionng correctly? Examine the ceiling and lights (the size of 20 bays and car spaces) Inspect the parking guidance system lights to determine if green and red lights are functioning Answer YES if all parking guidance system lights are: a) clearly visible from the end of the row b) Lights/signs on and working c) free from broken or damaged lights d) Accurately reading the car spaces available e) All cables are neatly stored in parking guidance system trunking Answer NA if there is no underground section and/or parking guidance system
Were the pipes, vents and signs clean? Examine the pipes, vents and signs (the size of 20 bays/car spaces). This includes any down pipes, exposed ceiling pipes, air vents and air conditioning vents and directional signs Answer YES if : a) 80%of each surface (pipe vents and signs) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section or if there are no pipes or vents in the area you audited.
Were the columns and pylons clean? Examine the columns and pylons (the size of 20 bays/car spaces). Answer YES if : a) 80%of each surface (pipe vents and signs) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. (Build up considered 2mm or more) AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section or if there are no columns or pylons in the area you audited.
Is the car bitumen and concrete in the cap park areas in good condition? Examine the bitumen and concrete the area the size of 20 bays. Note select an undercover car park, if there is no undercover car park assess the outdoor car park and establish if there are any uneven or damaged floor areas Answer YES if: a) Absence of Pot holes larger tha 10cm in diameter/1nch deep b) Absence of areas of loose gravel exceed 50cm by 50cm c) Absence of buckled, gouged or uneven surfaces (excl speed reduction devices) d) No missing or damaged wheel stops e) There are no bolts or other protrusions from the surface.
Are there less than 2 unattended trolleys in the car park (not in trolley bays) Answer YES if: a) there are 2 or less abondoned trolleys per car park floor
Are the walls and doors clean Inspect a section of car park that contains a door and a wall. This does not include public centre entry doors but may include emergency exot doors (not retailer doors) exiting into the car park. Answer YES if: a) 80% of each wall and door are free from a build up of dust, dirt, grme, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered more than 2mm) AND b) There is no build up of bird droppings greater than 10cm square c) There is no graffitti

General Mall

GENERAL MALL

What time did you start the General Mall audit?
Where was the start and finish of the sample size area audited (provide the name of the retail stores)? The sample size should be the floor space in front of 20 retail stores. You will need to record the beginning and end of the sample size by recording the first and last store
Are the floors and carpet areas clean? Inspect the cleanliness of the floor (floor area the length of 20 stores) Answer YES if there are 3 or less of the following: a) litter b) liquid spills (drinks, water etc) c) dry spills (fries, lollies etc) d) dust/fluff balls greater than 1cm x 1cm e) stains on carpet f) scuff marks on floors greater than 10cm g) tiles polished to a high lustre PLUS h) the mall skirting boards are free of dust or grime build-up (excluding retailers)
Are the ceiling, wall lights and air conditioning registers clean? Examine all lights and air conditioning registers floor area the length of 20 stores) Answer YES if lights were: a) free from dust, dirt or grime build up greater than 1mm b) free from cobwebs or dead insects
Are the walls, ceilings, columns and bulkheads in a well painted condition? Inspect any walls, ceilings, columns and bulkhead areas (floor area the length of 20 stores) Answer YES if the wall, ceilings, columns and bulkhead areas contain no more than 3 of the following: a) stains or discolouration larger than 10cm b) free from flaking or chipped paint larger than 10cm c) free from stains larger than 10cm d) free from scratches or damaged areas larger than 10cm e) free from grafitti damage larger than 10cm
Does the General Mall have less than 4 lights not working? Examine all lights in the assessment zone (floor area the length of 20 centres) Answer YES if there were 3 lights or fewer not working. Note: lights may be switched off in areas if there is ample natural light or skylights. Generally if there are a number of lights off in a row they will be off to save energy. Do not assess these lights as blown. When in doubt please call for guidance
Are the balustrades clean? Inspect the balustrades on the level you are on, including glass, metal/wrought iron, timber and combination balustrades. Answer YES if all balustrades observed were free from: a) scale , mould or mildew b) cleaning product build up c) smears, splashes or stains larger than 5cm d) more than 2 handprint per panel e) cobwebs, dead insects, dust or dirt build up f) visible dust build up on ledges Answer N/A if the centre has no balustrades in that level of the general mall
Is all furniture kept at minimum 1m clear from balustrades to prevent climbing the balustrade? Inspect balustrade areas. Answer YES if all furniture is kept 800m clear from balustrades as a minimumy
Are directional signage, advertising signage, directory boards, payphones and ATM's clean? Inspect the following: - directional signage (including free standing store directories and electrical signage - advrtising signage - directory boards - ATM's - payphones Answer YES if all directional and advertising signage, directory boards, ATM's and payphones are free from: a) scale, mould or mildew b) cleaning product build up c) smears, splashes or stains larger than 5cm d) cobwebs, dead insects, dust or dirt build up
Are the rubbish bins clean and well presented? Examine 4 bins in the General Mall. Answer YES if: a) bins are not overflowing b) the outside of bin is not stained or marked with more than 2 dirty marks or smears greater than 5cm on the base, sides or top c) the bins have a bin liner in place d) there is no offensive odour emanating from the bins e) the bin does not have visible dust or grime on the base, sides or top
Are general mall pot & plants free of rubbish? Examine 4 pot plants in the General Mall Answer YES if all pot plants are free from: a) papers, receipts or wrappers b) gum or cigarette butts c) food scraps, bottles or other litter d) smears greater than 5cm and dust deeper than 1mm
Was the General Mall free from abandoned trolleys? Answer YES if there are no empty/unattended trolleys on the level you areassessing
Are all lifts, escalators and travelators clean? Examine at a minimum one of each of e following: - lifts (note: this does not include service lifts) - escalators - travelators Answer YES if all lifts, escalators and travelators observed were clean and meet the standard below. a) all tracks/steps are free from a build up of dirt, dust or spills. A build up is considered dust or grime that is highly visible, i.e. not a light covering b) All handrails/safety rails are free from sticky substances or dust c) Escalators, travelators, lift floors and walls are free from rubbish or dirt d) Lift floors and walls are free from dirt e) Glass is free from more than 2 handprints or smears greater than 10cm and is visibly clear f) Side panels (e.g. Stainless steel) are free from more than 2 smears greater than 5cm with no visible dust build up g) Floor plates top and bottom of the escalators and travelators are free of a build up of grime, dust and dirt h) Door tracks are free from a build up of dirt, dust and grime
Are coffee tables and seats within the general mall seating areas clean and well presented? Inspect customer mall furniture. This includes seating pods or individual tables and chairs but excludes retailer furniture. Answer YES if each seating area has no more than 1 of the following (in total): a) papers, wrappers, plastic/paper bags, drink bottles or cups b) liquid spills (drinks, water, etc) c) dry spills (fries, gum, lollies, etc) d) visible dust or dirt build up in corners or seams e) The carpeted area at seating areas is free of dust, fluff balls, dirt build up and does not look like carpet area needs vacuuming f) furniture is well presented, i.e. furniture is placed neatly and proportionately in the specified area e.g. on a rug
Are coffee tables and seats within the general mall seating are in good condition? Inspect the condition of the customer mall furniture. This includes seating pods or individual tables and chairs but excludes retailer furniture. Answer YES if each searing area is free of: a) stains or discolouration b) tears in upholstery c) visible signs of breakages d) graffiti
Is the play world / play town clean and free from rubbish? Please examine the play world in the assessment zone Answer YES if e play world you visited is free from the following: a) more than 2 pieces of litter such as papers, plastic bags, paper bags, drink bottles or cups, wrappers or any other form of rubbish b) liquid spills (drinks, water etc) c) dry spills (food scraps, crumbs, sultanas, crackers etc) d) dust, grime or dirt build up on the play surfaces and in corners and/or between vinyl netting e) handprints and build up of dirt and smears on doors, panels and signage
Is the Playworld/playtown in good condition and well maintained? Good condition means that the Playworld contains NO: a) rips, holes or tears in vinyl, flooring or netting b) sharp edges or protruding parts c) damaged or unsecured plastic ties d) damaged toys and games e) damaged Westfield or safety signage f) damaged 'Playworld' signage g) out of order equipment (and has no out of order sign) Answer YES if: The Playworld you visited is free of all of the above and therefore in good condition
Where was the Concierge desk you visited?
Is the Concierge desk clean? Inspect a Concierge desk. Answer YES if the Concierge desk is: a) free of visible build up of dust and dirt b) free from more than 2 smears greater than 5cm c) free from graffiti or vandalsim d) well polished
Is the Concierge desk in good condition and well presented? Inspect a Concierge desk. Answer YES if the Concierge desk is: a) free from chips, scratches or scrapes longer than 5cm b) free from peeling fascias or panels c) paperwork and folders not visible (unless being used to serve a customer) d) brochures arranged neatly or in holders e) team members in Westfield uniform f) staff property (e.g. mobile phones, sunglasses, wallets etc) not visible g) there are no mobile equipment loosely stored at the Concierge (that are not in mobile bays)
Is the Balloon Tree well maintained? Answer YES if the Balloon Tree is: a) 75% full of Westfield balloons, or b) Tree is 50% full of Westfield balloons (first hour or last hour of trade) Please select the non-compliance from the drop down box and record the time it was observed Answer N/A if there is no Balloon Tree at this centre
Were the kiddie cars, mobile shoppers and other equipment clean and well presented? Examine the mobility equipment located at the Concierge desk. Answer YES if each piece of equipment is: a) free from more than 2 marks or smears greater than 5cm b) free from crumbs or rubbish in the basket c) free from a visible build up of dust
During your visit were you able to hear music playing in the General Mall? During your visit stop and listen for music in the General Mall at five different locations. Answer YES if at all 5 locations: a) music is clearly audible b) there is no 'crackling' through the speakers c) tonal quality i.e. the music level and audibility is pleasant d) you are able to hold a conversation with another person 1 metre apart at a normal speaking volume Advise if you could not hear music playing at any of the 5 locations. Answer NO if the above was not compliant at all 5 locations and advise why it was not compliant

Entrances

ENTRANCES

What two entrances did you assess? Specify which entrances were assessed. These need to be: Entrance 1. From car park to centre Entrance 2. From street to centre
- C4 Wetherspoons
- C4 link bridge
- H9 BHS/Age Uk
- H10/H11 Argos & M&S
- G2 BHS upper
- GG BHS lower
- M12 Sainsburys
- M13 Management/upper deck purple P1
- L8 Quest / Finance
- A1 Two by Two/ Pizza Hut
- B2 Lloyds
Is the footpath and/or stairs, bollards and lights a the cente entrance clean? Inspect 2 centre entrances and assess footpaths, stairs, bollards and lights extending 8m from the cente entrance door. Answer YES if a) There are 3 or less peices of litter b) Is free of a significant build p of chewing gum (more than 3 pieces per sqm) c) Is free from more than 1 spill stain greater than 10cm X 10cm d) is free from a significant visible build up of dirt or grime e) Corners are free from visible build up of durt or grime f) Bollards are free from smears, spills or dirt marks greater than 5cm in length and free of graffitti PLUS g) Lights free from dust, dirt or grime build up (build up is considered greater than 1mm) h) Lights free from cobwebs or dead insects i) Free from a build up of cigarette butts j) surrounding garden beds or pot plants have less than 3 pieces of litter.
Is the entry door, wall and glass clean? Please inspect 2 entrances and assess entry walls, doors, door handles, door hinges, door frames and glass. Answer YES if the wall, door, frames, handles, hinges and glass are: a) Free from streaks, smears, or marks longer than 5cm b) Free from more than 2 handprints c) free from a visible build up of dust or grime covering more than 10% of the fitting, door, wall or glass d) Free from graffitti e) Free from visible past cleaning attempts f) Free from cobwebs.
Is the entry mat clean? Inspect 2 centre entrances and assess entry mat. Answer YES if: a) There is no litter on the mat b) Does not have a visible build up of dust or dirt (looks like it needs a vacuum) c) Has 2 or less deep rooted
Are entry mats installed correctly and are they in good condition? Inspect 2 entrance and assess entry mats Answer YES if: a) Installed at the entry point b) Securely fitted within the recess and doesn't present a trip hazard c) In good condition with no holes and bare spots
Are the rubbish bins clean Inspect 2 centre entrances and assess bins at each entrance Answer YES if: a) Bins are not overflowing b) The outside of the bin is not stained c) There are no more than 10 cigarette butts in the top of the bin d) The bins have a bin liner in place e) There is no offemsive odour emanating from the bin f) The bun dies not have visible dust or grime build up on the base, sides or top Mark NA if no bin at entrance
Are te wall and ceiling lights working? Please examine all lights in the assessment zone (the two entrances selected) Answer YES if all lights are on and working
Were the automatic payment machines clean? Inspect the closest APM. Assess the external surfaces of APM. This is only for the car park to centre entrance inside the centre. Answer YES if: a) have 2 or less smears, spalshes or stains larger than 5cm b) Free from conwebs, dead insects and visible dirt and dust build up c) Free from scale, mould or mildew d) Free from cleaning product build up Answer NA if the car park you assessed does not have a APM.

Vending & Signage

CENTRE

Were the children's coin operated rides and vending machines undamaged and working? Inspect any coin operated children's rides and drink/snack vending machines. Answer YES if all non-Westfield coin operated children's rides and vending machines: a) appear to be working (with lights on) b) free from any broken parts c) free from any sharp edges or protruding parts d) if broken or not functioning it has a professionally affixed Out of Order sign Answer N/A if there are no coin operated children's rides and drink/snack vending machines

Restroom

RESTROOMS

Which Restroom did you audit? Note the location of the Restroom and indicate if it is Male/Female/Disabled Record the level Restroom is on and retailers on either side of the entrance
What time did you start the Restroom audit? Please provide the time you started the audit
Are the ceilings, vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Restroom. Ceilng vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build-up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the Restroom plus the entry door. This includes the wall in the general area and unattended cubicles. Answer YES if all wall and door surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Are doors and door frames in a well painted condition? Inspect any door areas in the assessment zone. Door areas include toilet doors, doors leading to corridors that are facing hte mall, fire hose reel and hydrant cabinet doors within the mall. Answer YES if the door and door frames contain no more than 3 of the following: a) flaking or chipped paint larger than 5cm b) smears, splashes or stains larger than 5cm c) scratches or damaged areas larger than 5cm d) free from graffiti damage larger than 5cm
Were the walls in good condition and not in need of repair? Inspect all wall surfaces in the Restroom. This includes the wall in the general area and unattended cubicles. Answer YES if all wall surfaces are free from: a) 4 cracked tiles in a 1x1m area b) 4 chipped/scratched tiles in a 1x1m area c) unsecured, lifting or missing tiles d) taped down tiles e) holes in walls/doors f) vandalism (excluding graffiti)
Are the floors clean? Inspect the floor surface in the Restroom. This includes the floor in the general area and unattended cubicles. This includes skirting tiles and floor edges. Answer YES if the floor surface is: a) free from a build up of dirt, scuffs, smears, dust or grime includinng in corners (that is the floor does not look like it needs a mop) b) free from discolouration or stains measuring more than 15cm in length c) free from puddles of water which covers an area greater than 15cm in diameter d) grouting is free from discolouration or staining; and e) there are less than 2 pieces of paper or rubbish
Were the floors in good condition and not in need of repair? Inspect all the tiled floor surfaces in the Restroom. This includes the floor in the general area and unattended cubicles. Answer YES if hte tiled floor surfaces are free from: a) 4 cracked tiles b) 4 chipped or scratched tiles c) uneven areas, unsecured, lifting or missing tiles d) no taped down tiles e) for wooden floors, they are free of more than 5 scratched surfaces greater than 15cm in length
Are the mirrors, taps, basins & bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the Restroom. Answer YES if all mirrors, taps, basins, bench tops and change tables meet the standard below a) bench tops free from soap overflow greater than 2cm b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up (female restroom) d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and taps surrounds free from scale, mould or grime build up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length Note: bench tops are where the hand wash basins are located, vanities are where the make-up mirrors are located in the female toilets
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the Restroom. Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips or cracks/breakages
Are the bins clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish bins in the Restroom. Answer YES if rubbish bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unpleasant odour d) bin liner in place, secured to the bin and fits the size of the bin e) bins are not overflowing
Are the Restroom faclities in good working condition? Test all available facilities including taps, basins, hand dryers, soap dispensers, toilet flushes, cubicle locks on doors and toilet paper dispensers **NB** Some hand dryers take a few seconds to start due to a sensor - please ensure that you try a few times before marking down a No. Answer YES if: a) all lights working b) all taps are working and not dripping c) basins draining correctly and not clogged d) benches free from cracks or chips larger than 2cm e) all air hand dryers working f) all soap dispensers working g) cubicle doors are able to be locked h) toilets flushing i) toiles have undamaged toilet seats in place - including free of scratches on seats j) undamaged toilet paper dispensers k) any other form of breakages or non working facilities - please specify Answer YES if any of the above are not working but there is a Westfield 'Out of Order' signage displayed
Are the Restroom toilet bowls, toilet seats, urinals and wall tiles under urinals clean? Check all unattended cubicles in the Restroom Answer YES if all unattended toilet bowls, seats & urinals are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the Restroom clean and well stocked? Check all toilet paper, soap and paper hand towel dispensers in the Restroom (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least a 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of bin Answer N/A if there are no sanitary bins in the Restroomo you assessed
Does the Restroom have a pleasant odour? Answer YES if upono entry to the Restroom a) there is no unpleasant or offensive odour lingering throughout the entire restroom

Parent Room

PARENTS ROOM

What time did you start the Parent Room audit? Please provide the time you started the audit
Which Parents Room did you audit? Record the level parents room is on and retailers on either side of the entrance
- Yes
- No
- N/A
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the parents room plus the entry door. This includes the wall in the general area and unattended cubicles Answer YES if all wall surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Were the walls in good condition and not in need of repair? Inspect all wall surfaces in the parents room. This includes the wall in the general area and unattended cubicles. Answer YES if all wall surfaces are free from: a) 4 cracked tiles in a 1x1m area b) 4 chipped/scratched tiles in a 1x1m area c) unsecured, lifting or missing tiles d) taped down tiles e) holes in walls/doors f) vandalism (exclding graffiti)
Are the floors clean? Inspect the floor surface in teh parents room. This includes the floor in the general area and unattended cubicles. This includes skirting, tiles and floor edges Answer YES if the floor surface is free from: a) a build up of dirt, scuffs, smears, dust or grime, including in corners (that is, the floor does not look like it needs a mop) b) discolouration or stains measuring more than 15cm in length c) puddles of water which covers an area greater than 15cm in diameter d) discolouration or staining on the grouting e) less than 2 pieces of paper or rubbish
Were the floors in good condition and not in need of repair? Inspect all the tiled floor surfaces in the parents room. This includes the floor in the general area and unattended cubicles. Answer YES if the tiled floor surfaces have: a) no more than 3 cracked tiles b) no more than 3 chipped or scratched tiles c) no unsecured, lifting or missing tiles d) no taped down tiles e) for wooden floors, they are free of more than 5 scratched surfaces greater than 15cm in length
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the Restroom. Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips or cracks/breakages
Are the mirrors, taps, basins and bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the parents room Answer YES if all mirrors, taps, basins, bench tops and change tables meed the standard below a) bench tops free from soap overflow greater than 2m b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and tap surrounds free from scale, mould or grime build-up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length
Are the ceiling, ceiling vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Parents Room. Ceiling vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the parents room Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips, cracks or breakages
Are the bins (regular and nappy bins) clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish and nappy bins in the parents room Answer YES if rubbish bins and nappy bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unplesant d) bin liner in place, secured to the bin and fits the size of hte bin e) bins are not overflowing
Are the parent room facilities in good working condition? Please test all available facilities including toilets, taps, soap dispensers basins, hand dryers, TV and play area, mircowave Answer YES if: a) all lights working b) all taps are working c) basins draining correctly and not clogged d) benches free from cracks or chips larger than 2cm e) all air hand dryers working f) all soap dispensers working g) toilets flushing and have undamaged toilet seats in place (including free of deep scratches on seats) h) undamaged toilet paper dispensers i) TV (where applicable) is turned on and working j) play area (where applicable) is free from rips, sharp edges or excessive wear k) gate to play area (where applicable) is free from damage and door is able to be closed l) change mats (where applicable) are free from rips, tears or sharp edges m) microwave working, free from damage and power cords are sealed and tagged n) any other forms of breakages or non working facilities - please specify Answer YES if any of the above are not working but there is a Westfield 'Out of Order' signage displayed
Are the child/parents toilet bowls and toilet seats clean? Please check the child and parents toilet Answer YES if toilet bowls and seats are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the parents room clean and well stocked? Please check all toilet paper, soap and paper hand towel dispensers in the parents room (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of the bin Answer N/A if there are no sanitary bins in the parents room you assessed
Did the feeding cubicles and feeding facilities meet Westfield standards? Inspect all unattended feeding cubicles and feeding facilities Answer YES if the parents room has all of the following: a) at least 1 chair with arms for child support in each feeding cubicle b) all chairs are free from rips or other damage c) at least 1 curtain or lockable door available for privacy d) all curtains for feeding cubicles are not torn, stained or faded e) curtain(s) must not be dragging on the floor and can be closed f) free from graffiti or vandalism g) carpet or floor is free from stains, wear or tears, scratches (for floor) h) table (where provided) freee from any damage and does not wobble i) microwave is in good working condition j) microwave is equipped with 'Safety' or 'How to' instructions that are located nearby k) correct Westfield 'Out of Order' signage is in place if the microwave is out of order Answer N/A if all cubicles were being used and you could therefore not assess this standard
Is the microwave/bottle warmer clean? Inspect the outside and inside of the microwave, including glass plate Answer YES if the microwave is free from: a) food spills, splatters, crumbs or smears inside and outside b) free from milk stains and odour
Is the play area tidy and free from rubbish? Inspect the children's play area Answer YES if the children's play area was clean and tidy including: a) no more than 3 pieces of paper or rubbish on the floor of the play area b) children's amusement devices free from smears, marks and dirt build up c) glass fencing free from no more than 2 handprints or 2 smears
Does the parents room have a pleasant odour? Answer YES if upon entry to the parents room: a) there is no unpleasant or offensive odour lingering throughout the entire parents room

FoodCourt

FOOD COURT

What time did you start the Food Court audit?
Where was the Food Court you audited located? Note the location of the Food Court. Record the retailers on either side of the Food Court and the level
Were tables cleared and ready for use within 5 minutes of being vacated and was the cleaner using a green coloured cloth to wipe table surfaces? Answer YES if after 5 minutes vacant tables were free from: a) visible dirt, dust or sticky/greasy substances b) food scraps, crumbs, smears or gum c) trays, papers, plastic bags or general rubbish d) graffiti or vandalsim e) wet areas (from spills or just being wiped with a wet cloth) f) cleaner (if sited) used a green cloth to wipe table surfaces
Is the food court floor clean? Inspect the food court floor. Answer YES if there are 5 or more of the following: a) papers, wrappers or plastic bags and any other form of rubbish b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) food scraps PLUS e) skirting boards are free of scuff marks f) skirting boards are free of dust or grime build up g) floor is free of scuff marks greater than 15cm in length Answer YES if non compliant items were removed within 5 minutes
Are food court lights in the general area clean? Examine 30 non-retailer lights in the food court general area. Answer YES if 27 or more lights were: a) free from dust, dirt or grime build up. Build up is considered greater than 1mm b) free from cobwebs or dead insects
Are food court lights in the general area well lit with lights in working order? Examine 30 lights in the food court general area. This does not include retailer lights or areas where there is ample natural light or skylights. Answer YES if 27 or more lights were not functioning correctly, including: a) free from flickering or incorrectly flashing b) free from blown light bulbs c) free from dimmed or failing lights d) free from darkened areas Answer YES if every second or third light is out, most likely the area is on a reduced lighting circuit. Assign full points unless lights are randomly out.
Are the windows and glass panels clean? Inspect the windows and glass panels Answer YES if the glass is free from: a) more than 3 streaks, smears or marks longer than 5cm b) more than 2 hand prints per 5m length c) visible build up of dust or grime d) graffiti e) visible past cleaning attempts Answer N/A if there are no windows or glass panels
Were the plants/pot plants within the Food Court clean? Examine the plants and pot plants in the general Food Court area. Answer YES if plants and pot plants in the Food Court are free from all of the following: a) papers, receipts or wrappers b) gum or cigarette butts c) food scraps, bottles or other litter d) pots are free from smears greater than 5cm and dust deeper than 1mm Answer N/A if the food court has no plants or pot plants
Were the plants and pot plants within the Food Court in good condition? Examine the plants and pot plants in the general Food Court area Answer YES if plants and pot plants in the food court are: a) in good condition, i.e. not dead or dying b) there are no weeds or build up of dead leaves c) the pots are free from cracks or chips greater than 5cm Answer N/A if the food court has no plants or pot plants
Are unattended tables, bases, chairs, legs and high chairs in the food court clean? Examine a maximum of 10 tables and accompanying chairs and 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available Answer YES if tables and chairs examined are free from: a) a build up of dirt and grime (greater than 1mm) b) scale, mould or mildew c) cleaning product build up d) smears or dirty marks e) under tables are free from less than 3 pieces of gum f) between seat upholstery free of a build up of crumbs, wraps or litter
Are tables, chairs and high chairs in good condition? Examine a maximum of 10 tables and accompanying chairs and 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available Answer YES if tables and chairs examined are free from: a) free from scratches, scuffs or scrpes longer than 5cm b) free from sharp edges, breaks,, splits or cracks c) free from rust marks d) free from wobbly or uneven legs e) banquettes are free from rips, tears or stains larger than 5cm f) high chair only - harness is free from any fraying, tears or damage g) high chair only - have correct Westfield or manufacturers safety signage in place
Are the recycling stations and cleaners stations clean and well presented? Inspect two recycling stations and one cleaners station. Inspect inside and around the stations Answer YES if all refuse stations and cleaners stations in the food court are free from: a) build up of dirt or grime b) cleaning product build up c) smears, splashes or stains d) cobwebs, dead insects, dust or dirt build up e) food scraps, sticky residue or fatty deposits f) 5 crockery items and 10 trays
Are the rubbish bins clean and well presented? These are rubbish bins that re not recycling stations. Examine 4 bins (of if less than 4, examine all bins available) Answer YES if: a) bins were not overflowing b) the outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top c) the bins have a bin liner in place d) there is no offensive odour emanating from the bins e) the bin does not have visible dust or grime on the base, sides or top Note: if there are no stand alone bins then mark as N/A
Are lights inside the retailer space on and working? Answer YES if all retailers in the food court have no more than 1 blown or non-functioning light
Is the food court free of unattended trolleys? Answer YES if there are no unattended trolleys in this area

Perimeter

PERIMETER

What time did you start the Perimeter audit?
Which section of the Perimeter did you audit? Note the specific section of the Perimeter you audited including the streets you walked along, e.g. the perimeter between Smith Street to The Promenade and round the corner to Edgar Street
Are the external walls, doors and door frames clean? Inspect a section of the external building that contains a wall and door. This does not include public centre entry doors or the car park but may include emergency exit doors spilling to the buildings perimeter (not retailer doors) Answer YES if the wall and door assessed is free from: a) build up of scale, mould or mildew b) build up of dust, dirt, smears or hand prints c) discolouration or stains d) graffiti e) cobwebs, dead insects or bird droppings
Are doors and door frames in a well painted condition? Inspect any door areas in the assessment zone. Door areas include toilet doors, doors leading to corridors that are facing the mall, fire hose reel and hydrant cabinet doors within the mall Answer YES if the door frames contain no more than 3 of the following: a) flaking or chipped paint larger than 5cm b) scratches or damaged areas larger than 5cm c) graffiti damage larger than 5cm
Is the building facade in a well painted condition? Inspect any facade areas in the assessment zone. Answer YES if the facade areas contain no more than 3 of the following: a) stains or discolouration larger than 10cm b) free from flaking or chipped paint larger than 10cm c) free from stains larger than 10cm d) free from scratches or damaged areas larger than 10cm e) free from graffiti damage larger than 10cm
Are the lights clean? Please examine lights in the area being audited. Typically these will be lights secured to the outside of the building. Answer YES if: a) 10% of each light fitting is free from cobwebs or dead insects
Are external garden beds, planters clean? Inspect Westfield garden beds, planters and pot plants. This includes fixed pot plants, large planters and garden beds but does not include nature strips or council property. Answer YES if garden bed, planter or pot is free from more than 3 of the following items: a) papers, receipts or wrappers b) gum or cigarette butts (5 cigarette butts = 1 piece of litter) c) food scraps, bottles or other litter Answer N/A and assign full points if there are no gardens or plants in the section of perimeter you have assessed.
Was the exit to the Car Park clean and well presented? Inspect the entrance to the car park area (street section). The entry is the footpath area to the entrance of the Westfield car park. Answer YES if there are no more than 3 of the following: a) papers or plastic bags b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) more than 3 cigarette butts e) any other form of rubbish f) there is not significant build up of dirt greater than 20cm x 20cm
Are external signage and awnings clean? Examine any external signage and awnings along the perimeter you assess. This includes centre signage (e.g. Wesfield signs, banners, graphics and flags). Store signage (e.g. Myer David Jones) and Westfield branded directional signage (e.g. entrance to shops, dock numbers). Awnings includes metal, glass, perspex, timber, plasterboard or combination awnings along the ede of the centre. Calculate the number of non-compliant surfaces as a percentage. Please calculate the number of non-compliant signs as a percentage. Answer YES if 90% of each sign is free from: a) scale, mould or mildew b) rust stains, calcium deposits or water marks c) discolouration or stains d) graffiti or vandalism e) cobwebs, dead insects or bird droppings Note: mark N/A if there is no signage or awnings

Operational Excellence Program MH

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PARKING

GENERAL MALL

ENTRANCES

CENTRE

RESTROOMS

PARENTS ROOM

FOOD COURT

PERIMETER

Related checklists

Operational Excellence Program MH

Free Operational Excellence Program MH Checklist

Go digital today!

Convert your paper checklists into digital forms

PARKING

GENERAL MALL

ENTRANCES

CENTRE

RESTROOMS

PARENTS ROOM

FOOD COURT

PERIMETER

Related checklists