Operational POWERHOUSE-YKihm 2

• Conducted on

  Date

• Prepared by

• Grilling procedures - Grill timers in use ? Tongs are put away immediately? Is there product holding for more than 5-10mins? Are cutting boards put up when task is completed?

  Yes

  No

  N/A

• Production Sheets - are they updated? Cook and shift runner explain sheet? Hot box matches level? <br>

  Yes

  No

  N/A

• Throughout Rollout - observe and manage throughout per training - push pull - communication?

  Yes

  No

  N/A

• Brand standards audit 10-15 mins each visit? Are Teams doing Hospitality Visit?

  Yes

  No

  N/A

• Recognize New Guests- Manage/teach how we can change our communication with them.

  Yes

  No

  N/A

• Sampling- Plan for shift- Sample when prep items are complete.

  Yes

  No

  N/A

• Prep Up Front ? In customer view? Labor savings ? Freshness?

  Yes

  No

  N/A

• Labor ROI investment? Aces in placed ? What was the impact in ROI?

  Yes

  No

  N/A

• 90% Staffing Goal - check talent reef apps- check posting - hiring tables- signs - incentives?

  Yes

  No

  N/A

• Waste Log - new training Documents rolled out and in use? Team has gained understanding of training and communication- ask questions.

  Yes

  No

  N/A

Customer Experience

• Observe Travel Path by MOD 10-10-10 ?

  Yes

  No

  N/A

• Sampling - when item finished - Automatically Sampling to Q- Line or Off the Line ?

  Yes

  No

  N/A

• Loyalty program offering/explained effectively :

  Yes

  No

  N/A

• Customer is being engaged , Interaction driven by TM:

  Yes

  No

  N/A

• Guest recognition & Immediate Attention:

  Yes

  No

  N/A

• Table Visits happening ( manager introductions, product not right make it right, catering contacts ? Pre/Post calls catering

  Yes

  No

  N/A

Buisness , Sales and People Objectives

• Staffing plan ( using tools Interview guide, Job App clear)

  Yes

  No

  N/A

• Talent Management Review -Discuss TL/ASM/RM Development Plans ( diagnose progress)

  Yes

  No

  N/A

• Delivery Drivers Documentation Review? <br>Plan for drivers

  Yes

  No

  N/A

• Catering? Goal? LY?

  Yes

  No

  N/A

• Admin Audit -comps/promos/refunds? <br>Delivery Driver Documents

  Yes

  No

  N/A

• NSF Audit ?

  Yes

  No

  N/A

• Hospitality Mystery Shop? Understands ? Practice?

  Yes

  No

  N/A

Cleanliness/ Physical Plant

• Dining Area :

  Yes

  No

  N/A

• Kitchen

  Yes

  No

  N/A

• Service Line :

  Yes

  No

  N/A

• Cleanliness of catering equipment ( bags and cart)

  Yes

  No

  N/A

• Restrooms :

  Yes

  No

  N/A

• Clutter Eliminated :

  Yes

  No

  N/A

• Guest View of Kitchen :

  Yes

  No

  N/A

• Equipment Clean & in good working condition?

  Yes

  No

  N/A