First Impressions

First Impressions
External Approach

Is the club signage clean and visible?

Is the car park free from litter and anything potentially hazardous to vehicles?

Are any vehicles parked in disabled spots clearly displaying a valid disability badge?

Are windows clean/clear/damage free and displaying branded images?

Are there bins present and are they tidy?

If applicable, are all garden areas and shrubbery well maintained and litter free?

Internal Approach

Are all front doors unlocked and inviting to members?

Is there a receptionist present and are they actively welcoming members on their arrival?

Is the receptionist stood up, and no chair present? (Unless for medical purposes)

Is the receptionist wearing uniform as per brand guidelines?

Are the turnstiles functional and clean?

Turnstile 1
Turnstile 2
Turnstile 3
Turnstile 4
Turnstile 5

Is the disabled gate closed and reserved only for the use of disabled members, pushchairs and deliveries?

Disabled Gate

People

Actual Rota For Visit

General Manager or Sales Manager on shift? (Name and shift)

Front Desk? (Name and shift)

Personal Trainer ? (Name and shift)

Membership Consultants (Name and shift)

Does the rota cover the entire month?

Confirm the hours of work recorded on the rota match the hours of contracted work. List below the names of four colleagues (chosen at random).

Does the rota include any overtime and absence including holidays for FOH & PT's? If applicable, List below the names of colleagues (chosen at random).

Have absences been recorded in ADP freedom to cover the entire absence period and match absences recorded on the overtime file and rota? List below the names of four colleagues [chosen at random].

Check for evidence that the Manager had undertaken right to work checks before the employee started employment [must choose four new employees over the audit period]. Confirm the manager did not allow a new employee to start employment where they could not provide evidence of their Right to Work? Note below the names of four employees.

Please note - check the date on the verified copy of the right to work documents is no later than the start date.

Virtua Gym

Are all current team members set up correctly on Virtuagym? List below the names of four colleagues [chosen at random].

Do all team members have the correct permissions assigned? List below the names of four colleagues [chosen at random].

Reception & Sales Areas

Reception & Sales Areas
Reception Back

Is the reception area clean, organised and well managed? (Free from personal items)

Is there a sufficiently replenished first aid box present?

Are head microphones available and is there a signing in and out process?

Is the lost property box well managed and is the log sheet being used?

Are valuable lost property items being stored securely in the office?

Is stock made available on the reception desk neat, tidy and within brand guidelines?

Are the walkie talkies been used as per the walkie talkie SOP guidelines? (Mark as N/A where club don't have them supplied)

Sales Area

Is the sales area clean, clear and professional?

Are desks being well managed and within company guidelines?

Are members personal details being protected inline with data protection?

Are all sales staff wearing uniform as per brand guidelines?

Are all sales staff engaged and acting in a professional manner?

Experience

Experience
Ambience

Is there sufficient lighting throughout the club? (If not please detail which area of the club.)

If answered no to the question above has the issue been logged in the last 7 working days?

Is the TSG music box in use?

Is the club operating at the correct temperature?

Are all TV's throughout the club working?

House Keeping

Is the club floor free from dust and debris?

Are all bins being cleaned & emptied on a regular basis?

Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day as per the Future specification?

Club Store

Club Stores
Stores

Is the club store clean?

Is the club store fully replenished and well presented?

Are all supplements in date?

Are all products individually priced and correct?

Was last Friday's stock take completed?

Vending Machines

Are all club vending machines operational?

Are the vending machines clean, including the tops?

Gym Floor

Gym Floor
Gym Rules

Are there signs of excessive weight slamming? If so is this being well managed?

Are there excessive weights/equipment left on the floor? If so is this being well managed?

Is the correct free weight check sheet being signed off every hour?

Are there any member bags or belongings left out on the floor? If so is this being managed?

Are all members using the combat zone using correct equipment?

Are all areas of the gym tidy and presentable to a high standard?

Is the water fountain clean, functional and well maintained?

Maintenance

Is all cardio equipment fit for purpose and logged if not? (treadmills, bikes, steppers, cross trainers?)

Is all combat equipment fit for purpose and logged if not? (ring, cage, bags, if no please state equipment piece and fault.)

Are all fixed resistance and plate loaded machines fit for purpose and logged if not? (If no please state equipment piece and fault.)

Is all free weight equipment fit for purpose and logged if not? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)

Are all TRX rigs and attachments fit for purpose and logged if not? (TRX frame, rig, attachments, if no please state equipment piece and fault.)

Is all functional equipment fit for purpose and logged if not? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)

Is the free weight flooring in acceptable and safe condition?

If any of the above was answered no, have they been reported and followed up?

4Fiit Zone

Is the code of conduct being displayed?

Is all 4Fiit equipment fit for purpose and logged if not?

Is the 4Fiit zone being used by PTs only?

Spin Zone

Are all spin bikes fit for purpose? If not are they logged and put Out Of Order?

Is the stereo tidy and in working order?

Is My Ride in working order?

Studio

Is the studio TV on and displaying the an up to date copy of the timetable?

Is all equipment stowed away tidily & safely? (Steps should be stacked 5 High)

Is the stereo tidy and in working order?

Is Wexer tidy and working order?

Xercise4Kids

Are all plug covers in place?

Is all equipment stowed away tidily & safely?

Are all risk assessments in date and filed?

Changing Rooms

Changing Rooms
Male Changing Area

Are the correct changing room check sheets being used effectively?

Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

Are all the lockers, benches, mirrors fit for purpose?

Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)

Male Shower Area

Are all showers functional and fit for purpose?

Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

Is the ventilation system well maintained and fit for purpose?

Male Toilet Area

Are all cubicles functional and fit for purpose?

Are there toilet roll holders present and are they replenished?

Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

Are the sink basins functional and fit for purpose?

Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

Are the hand dryers functional and fit for purpose?

Are the urinals functional and fit for purpose?

Men's Disabled Changing Room

Is the disabled changing room locked from general access?

Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

Are all aspects of the disabled changing room cleaned to a high standards?

Female Changing Area

Are the changing room check sheets being used effectively?

Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

Are all the lockers, benches, mirrors fit for purpose?

Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)

Female Shower Area

Are all showers functional and fit for purpose?

Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

Is the ventilation system well maintained and fit for purpose?

Female Toilet Area

Are all cubicles functional and fit for purpose?

Are there toilet roll holders present and are they replenished?

Are there sanitary bins present?

Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

Are the sink basins functional and fit for purpose?

Is the tap water pressure correct?

Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

Are the hand dryers functional and fit for purpose?

Females Disabled Changing Room

Is the disabled changing room locked from general access?

Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

Is there a sanitary bin present?

Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

Are all aspects of the disabled changing room cleaned to a high standards?

Concession Rooms

Concession Rooms
Concession Rooms General
Number of concession rooms?
Number of vacant concession rooms?

Are vacant rooms advertised? (Evidence of this.)

Concession Room 1

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Is there an up to date signed copy of the agreement?

Concession Room 2

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Is there an up to date signed copy of the agreement?

Concession Room 3

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Is there an up to date signed copy of the agreement?

Concession Room 4

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Is there an up to date signed copy of the agreement?

Concession Room 5

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Is there an up to date signed copy of the agreement?

Back Of House

Back Of House
Plant Room

Is the plant room kept locked?

Is it free from clutter?

Staff Room

Is the staff room clean and tidy?

Are all white goods clean and in good repair?

Are all staff facilities compliant within company expectation?

General Managers Office

Is the general managers office kept locked?

Is the office clear, tidy and professional?

Is the safe bolted down,in use and locked?

Is the turnstile key locked away in the safe along with sign in/out sheet?

Is the key box catalogued, and kept locked?

Is the desk kept tidy and all paperwork systematically in order?

Is the data cabinet locked and free from clutter?

Is there any evidence of personal or sensitive data left around in the office?

Battle Box

Is the battle box present? (Clubs older than 3 months)

Is it sufficiently replenished?

Is the maintenance file available?

X4Kids File

Is the X4kids file available?

Is the xercise4kids file available and kept locked away inline with PCI compliance?

Are all ParQs and consent forms being completed fully?

Are the X4Kids signing in/out sheets being used properly?

Are X4Kids instructors all suitably qualified with valid DBS?

Group Exercise File

Is there a group exercise Invoice file available?

Are the previous month group exercise invoices present and filed?

Do all instructors have agreements?

Do all instructors have qualification certificates?

Do all instructors have insurance cover for a minimum of £5million?

Personal Training File

Do all Personal Trainers have their qualification certificates? (Level 3 or working towards Level 3 within the next 12 months)?

Do all Personal Trainers have first aid certificates?

Is there a PT Monthly set -up form complete for each PT for the current month month?

Are there Daily 10 Minute Meet forms filled out and signed by each PT for each day of the current month? (Choose 3 days at random)
# Please log the name of the PT and dates checked.

Banking

Is the banking being complete twice a week on a Monday and Thursday?

Are PDQ receipts being shred daily inline with PCI compliance?

Corporates and Students

Is there a corporate/student id procedure in place?

Payroll & Overtime

Has PT Overtime been approved by Carl Smith prior to being worked?

Are all PT overtime payments matching the rota?

Are all FOH Overtime payments matching the rota?

Virtuagym

Is there a profile picture for each Personal Trainer on Virtua gym in uniform?

Does each Personal Trainer's profile name end in 'PT'?

Are emergency contact details recorded in notes?

Do all scheduled events have the relevant credit?

Have previous days scheduled events been managed?

Are induction/Consultation slots available? & are they being used correctly?

Health & Safety

Health & Safety
Fire Safety

Are all fire exits, stairs wells and corridors clear from obstruction and not used as storage?

Are all fire exits alarmed and armed?

Are all dedicated fire doors intact and kept closed, excluding those with an automatic door release mechanism?

Is the location of the assembly point displayed on all Fire Action Notices around the club and on the health and safety noticeboard?

Is the external fire route in a good state of repair and is there adequate lighting (from lighting on the building or borrowed lighting)?

Are all fire extinguishers within their service date, in good visible condition with the tamper tag in place?

Are all fire extinguishers in their marked locations?

Is there adequate directional arrows on fire routes internally and externally?

Speak to one team member. Can they explain the evacuation procedure? Please state the name and position of the team member you speak to.

Is the receptionist able to explain & show you the correct process of using the fire alarm in the event of an emergency and reset it?

Has the GM completed the generic fire risk assessment/fire safety checklist in the last 12 months?

If the formal fire risk assessment is older than 12 months, can the GM demonstrate that they have logged this with the Health and Safety Manager?

COSHH

If the cleaner is not stood inside the cleaners store room, is the door locked?

Is the cleaners store room tidy and all chemicals stored appropriately in closed, labelled bottles?

Is the Future health and safety folder accessible and are training records for cleaners in the club today available?

Are the COSHH data sheets and risk assessments available for any cleaning products staff have brought in (eg washing up liquid etc)?

Are there any unattended cleaning products/solutions on the gym floor/changing room? (If YES, ensure you move them to the cleaning store and log with cleaners)

General Health & Safety

Is the health and safety noticeboard in line with the current template with the Health and safety Law Poster; information of current first aiders; fire wardens with current names written on them?

Are the current Public Liability Insurance and Employers Liability Insurance certificates on display in club?

Is the health and safety file available at reception and all the paperwork stored in ordered manner?

Is the training matrix well populated ensuring all staff and Personal Trainers have completed a thorough health and safety induction which is signed and dated by personnel and the GM?

Is there evidence of additional health and safety training (outside of the training matrix) recorded on the 'Standalone training record', filed with the training matrix?

Has the General Manager completed a general risk assessment and addressed arising actions over the last 12 months?

Is there person specific risk assessments for young persons/new and expectant mothers current and stored in the personnel file?

First Aid and Accident Reporting

Are current EFAW certificates available for all Personal Trainers, Front of House staff, General Manager and Sales Manager?

Is the accident file kept in the General Manager's office, and copies of the investigation pack, accident book and checklist available at reception?

Check one day per month over each month of the last quarter, was the club opened and closed with at least one team member/PT with an EFAW qualification? Please list names and date of qualification.

Have all reported accidents been investigated and sent to accidents@ email address? (If NO address and forward promptly)

Daily Health & Safety

Is the daily signing in and out sheet signed correctly, well managed and archived by the club?

Are the hourly gym checks; changing room checks and back of house checks being completed and do standards in club reflect those set in the associated SOP?

Check one week for each month of the last 3 months, have pre flight checks/end of day checks been completed and all arising actions signed by General Manager?

Are gym equipment check sheets complete and signed off by the General Manager? Review one week for every month in the last 3 months and list below dates checked.

Weekly Health & Safety

Are fire alarm checks being completed weekly and logged?

Are emergency light checks being completed weekly and logged?

Are the infrequent flush checks being carried out?

Monthly Health & Safety

Are fire extinguisher checks being completed monthly and logged?

Are water temperature checks being completed monthly and logged?

Bi-annual Health & Safety

Is there a signed record that all employees, Personal Trainers and cleaners have been involved in an evacuation or a walk through evacuation in the last 6 months? (this may be an actual evacuation; as part of a drill or as a walk through)

Has a visual electrical inspection of all portable appliances been completed and logged in the last 6 months and have any failed items been removed/labelled out of order?

Annual Health & Safety

Has the fire equipment location log (for extinguishers, call points and emergency lighting) been completed within the last 12 months?

Is there an upto date Legionella Risk Assessment available onsite?

Annual Servicing

Has PAT testing been completed within the last 12 months and the service records available in the folder?

Has a fire fighting equipment service taken place within the last 12 months and the service records available in the folder?

Has a fire detection equipment service taken place within the last 12 months and the service records available in the folder?

Has an emergency lighting service taken place within the last 12 months and the service records available in the folder?

Has a lift service taken place within the last 12 months and the service records available in the folder?

Marketing

Marketing
Advertising, Promotions & Signage

Are all promotions and advertisements current and displayed in snap frames or plastic frames?

Are recent campaigns in prominent positions?

Are all posters and club signage being used on brand and signed authorised by the marketing team?

Are enough posters and advertisements displayed to be impactful, without over saturating?

Are concessions adhering to company advertising and branding strategies?

Are all snap frames full?

Notice Boards

Are all club notice boards situated in the correct locations?

Is the club free from any adhoc notice boards/white boards?

Are notice boards impactful and clearly well managed and maintained by management?

Are notice boards full and impactful without being over saturated?

Is all in-club marketing in date?

Profit Protection

Profit Protection

Is CCTV functional and fit for purpose?

Are all cameras free from obstruction? Please list 3 cameras checked.

Does the Till balance at the time of Audit?

Are all PDQ receipts being shred inline with PCI compliance (No PDQ receipts should be kept from the previous day)

Maintenance

Maintenance Procedures

Can the general manager confidently explain the MSL/HALLs, FME call out process?

Is the MSL file accessible and kept neat and tidy?

Can the general manager confidently explain the gym equipment reporting process on Matrix & SAM?

Comments

Comments

Completing Regional Business Manager Comments

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.