Operations Manager Daily Checklist

• Lagoon conducted

  Select

• Conducted on

  Date

• Conducted by

H&S

• PPE is available, stored correctly and in good condition

  Yes

  No

  N/A

• Team, including riders using correct PPE and uniforms

  Yes

  No

  N/A

• Machine guards and e-stops working correctly

  Yes

  No

  N/A

• Signage and VSOPs visible and displayed correctly

  Yes

  No

  N/A

• Outstanding Accidents/Incidents followed up

  Yes

  No

  N/A

• First Aid, Burn and Eye Wash kits are available and have adequate content

  Yes

  No

  N/A

• Fire hazards were identified and removed from Lagoon

  Yes

  No

  N/A

• Fire doors are free from debris or other obstructions

  Yes

  No

  N/A

• Recycle bins used correctly

  Yes

  No

  N/A

• Lagoon and office, including kitchen and toilets and clean and tidy

  Yes

  No

  N/A

Fiscal

• Invoices accurate - quantities and items and uploaded

  Yes

  No

  N/A

• Pleo receipts uploaded

  Yes

  No

  N/A

• Review spendings against the budget and escalate to SOM if needed

  Yes

  No

  N/A

People

• Approve/reject leave requests

  Yes

  No

  N/A

• Complete Return To Work if needed

  Yes

  No

  N/A

• Follow up absence

  Yes

  No

  N/A

• Complete daily team brief to share updates, address concerns, review metrics and maintain open communication

  Yes

  No

  N/A

Operations and Quality

• Review previous day KPIs, identify improvement areas and discuss with the team and SOM

  Yes

  No

  N/A

• Check route assignments on OnFleet and resolve any unassigned tasks or conflicts.

  Yes

  No

  N/A

• Confirm SMs have uploaded any issues to Oodo, and track progress towards resolution.

  Yes

  No

  N/A

• Verify the lead rider has logged any issues on Papaya, and follow up on progress towards resolution if needed

  Yes

  No

  N/A

• Ensure tasks on Trello are assigned, deadlines are set, and overdue tasks are addressed

  Yes

  No

  N/A

• Respond to customer service queries and resolve issues via Slack and emails

  Yes

  No

  N/A

• Ensure Electrolux laptop is online

  Yes

  No

  N/A

• Ensure bikes and van are clean and operational

  Yes

  No

  N/A

• Complete daily quality check for finished items

  Yes

  No

  N/A

• Check that packed items are stored correctly and stacked for delivery without creasing

  Yes

  No

  N/A

• Check wash temperatures. If the team is using high temperatures of Gentle 40, understand why and have coaching conversations, if needed

  Yes

  No

  N/A