VP, Operations Daily Checklist

• Conducted on

  Date

• Conducted by

H&S

• Review any new accidents/incidents reported, assign follow-up actions to relevant team members if needed

  Yes

  No

  N/A

• Monitor progress on previously reported accidents/incidents, and ensure timely resolution

  Yes

  No

  N/A

Fiscal

• Approve any major expenses or capital expenditures for the operations team

  Yes

  No

  N/A

• Pleo receipts uploaded

  Yes

  No

  N/A

• Review spendings against the lagoon and ops budgets

  Yes

  No

  N/A

People

• Approve/reject direct reports' leave requests

  Yes

  No

  N/A

• Complete direct reports' Return To Work if needed

  Yes

  No

  N/A

• Follow up direct reports' absence

  Yes

  No

  N/A

• Check-in with Senior Operations Manager and other key team members, offer support or guidance as needed

  Yes

  No

  N/A

Operations and Quality

• Review the previous day's KPIs, identify improvement areas, and escalate any concerns to Exco team if needed

  Yes

  No

  N/A

• Monitor progress on open issues in Oodo and Papaya, and follow up with team members to ensure timely resolution

  Yes

  No

  N/A

• Review strategic customer escalations and complaints, and work with Senior Operations Manager and Operations Managers to resolve them

  Yes

  No

  N/A