Senior Operations Manager Weekly Checklist

• Conducted on

  Date

• Conducted by

H&S

• Check fire alarm test results with OMs

  Yes

  No

  N/A

Fiscal

• Review with OMs current and previous weeks budgets and adherence to them, identify and explore opportunities

  Yes

  No

  N/A

• Check if utility readings uploaded on Google Drive

  Yes

  No

  N/A

• Place emergency orders for chemistry and consumables if needed

  Yes

  No

  N/A

People

• Review the labour plan for next week covering all roles and shifts, including special activities or new client onboarding with each OM

  Yes

  No

  N/A

• Hold individual meetings with each OM to discuss lagoon and individual performance, G&Ts, and any concerns. Record on Lattice

  Yes

  No

  N/A

• Review weekly Observation Check on Safety Culture for each lagoon with OMs. Discuss team performance, provide feedback and actions needed

  Yes

  No

  N/A

Operations

• Discuss complaints and customer feedback with CS team for each lagoon in a weekly meeting

  Yes

  No

  N/A

• Review potential new customer opportunities and onboarding with the sales team for each lagoon in a weekly meeting

  Yes

  No

  N/A

• Update KPI tracker

  Yes

  No

  N/A

• Discuss hiring and people topics with People team

  Yes

  No

  N/A

• Weekly 1:1 with VP, Operations

  Yes

  No

  N/A

• Update G&Ts on Lattice

  Yes

  No

  N/A