Title Page
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Conducted on
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Conducted by
Fiscal
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Analyse weekly financial reports, identify trends and opportunities for improvement
People
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Review labor plans for upcoming week, ensure appropriate staffing and coverage
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Approve permanent hires
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Weekly 1:1 with Senior Operations Manager: Discuss G&Ts, operational performance, team management, H&S, and any concerns or areas for improvement
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Weekly 1:1 with Project Manager: Review project progress, challenges, and resource allocation; provide support and guidance
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Weekly 1:1 with CEO: Provide updates on operations performance, discuss strategic initiatives, and address any concerns or roadblocks
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Weekly 1:1 with CCO: Review customer feedback, complaints, and potential new opportunities; strategise on improving customer experience
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Weekly 1:1 with Chief of Staff: Align on company-wide initiatives, share updates on operations, and collaborate on process improvements
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Weekly 1:1 with VP of Platform: Align on cross-functional initiatives, share updates on operations performance, and discuss collaboration opportunities
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Weekly 1:1 with Head of People: Discuss hiring, training, and development plans for the operations team; address any people-related concerns
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Weekly 1:1 with Product team: Review product-related operations feedback, discuss upcoming features or improvements, and collaborate on implementation plans
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Weekly Data team sync: Review data insights, align on KPI tracking, and discuss opportunities for data-driven improvements
Operations
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Review KPI tracker, assess performance, and identify areas for improvement
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Update G&Ts on Lattice after weekly 1:1s with the team
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Draft operations sections for the company's newsletter
