Senior Operations Manager Daily Checklist

• Conducted on

  Date

• Conducted by

H&S

• Outstanding Accidents/Incidents followed up

  Yes

  No

  N/A

Fiscal

• Review if invoices are uploaded for each lagoon

  Yes

  No

  N/A

• Pleo receipts uploaded

  Yes

  No

  N/A

• Review spendings against the lagoon and ops budgets, check with OMs and escalate to VP, Operations if needed

  Yes

  No

  N/A

People

• Approve/reject OM leave requests

  Yes

  No

  N/A

• Complete OM Return To Work if needed

  Yes

  No

  N/A

• Follow up OM absence

  Yes

  No

  N/A

• Check-in with OMs to review previous and current day, any support or actions needed

  Yes

  No

  N/A

Operations and Quality

• Review previous day KPIs, identify improvement areas and escalate any concerns to VP, Operations if needed

  Yes

  No

  N/A

• Check route assignments on OnFleet and make sure there are no unassigned tasks or conflicts.

  Yes

  No

  N/A

• Review issues on Oodo, and track progress towards resolution.

  Yes

  No

  N/A

• Review any issues on Papaya, and follow up on progress towards resolution if needed

  Yes

  No

  N/A

• Ensure tasks on Trello are assigned, deadlines are set, and overdue tasks are addressed

  Yes

  No

  N/A

• Review outstanding customer escalations and complaints and work with OMs to resolve them

  Yes

  No

  N/A