Ops Report

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1. Displays

• Are all Super Cats represented appropriately in the front window?

  Yes

  No

  N/A

• Is external display well stocked and merchandised with no apparent gaps?

  Yes

  No

  N/A

• Is appropriate POS on display instantly & externally? (Spec + Generic)

  Yes

  No

  N/A

• Are internal glass displays well stocked and merchandised with no apparent gaps?

  Yes

  No

  N/A

• Are all laptops / displays turned on?

  Yes

  No

  N/A

• Is appropriate content on display?

  Yes

  No

  N/A

• Is there a good supply of network stickers?

  Yes

  No

  N/A

• Are shelves clean and tidy?

  Yes

  No

  N/A

• Is there adequate lighting for the display cabinets?

  Yes

  No

  N/A

• Are network stickers present on phones?

  Yes

  No

  N/A

2. Shop Floor

• Are all bay headers present and correct?

  Yes

  No

  N/A

• Are gaming sections appropriately stocked and merchandised?

  Yes

  No

  N/A

• Are DVD sections appropriately stocked and merchandised?

  Yes

  No

  N/A

• Are Music sections appropriately stocked and merchandised?

  Yes

  No

  N/A

• Are Book sections appropriately stocked and merchandised?

  Yes

  No

  N/A

• Is there adequate lighting in the store?

  Yes

  No

  N/A

• Is Most Wanted Board present, up to date and in good condition?

  Yes

  No

  N/A

• Is the A-Board on display with appropriate POS (where applicable)?

  Yes

  No

  N/A

• Is the shop floor free from gum and swept / mopped / dusted?

  Yes

  No

  N/A

• Are all poster holders in good condition & are posters in good condition?

  Yes

  No

  N/A

• Is recently bought / transferred stock being put out?

  Yes

  No

  N/A

• Are opening hours visible?

  Yes

  No

  N/A

3. Price Label Standards

• Is BBFC clearly visible on all sases, where applicable.

  Yes

  No

  N/A

• Is there an absence of 3rd party labels?

  Yes

  No

  N/A

• Are all media boxes Trade n Saved?

  Yes

  No

  N/A

• Were 20 random products correct in price and description?

  Yes

  No

  N/A

• Are labels positioned correctly and easy to read?

  Yes

  No

  N/A

4. Customer Service

• Is there a counter mat per till and all in good condition?

  Yes

  No

  N/A

• Are there adequate membership cards available?

  Yes

  No

  N/A

• Are counters clean and tidy?

  Yes

  No

  N/A

• Do staff know refund policy & is printed policy on display?

  Yes

  No

  N/A

• Is there a member of staff on the shop floor?

  Yes

  No

  N/A

• Are there adequate staff on tills to deals with queues?

  Yes

  No

  N/A

• Are there any outstanding WECARE complaints?

  Yes

  No

  N/A

• Is store IT equipment fully functioning?

  Yes

  No

  N/A

• Is there enough IT equipment for current operations?

  Yes

  No

  N/A

• Are any queues being managed effectively?

  Yes

  No

  N/A

• Is test department able to test all stock?

  Yes

  No

  N/A

5. Organisation

• Can gaming guts be found quickly?

  Yes

  No

  N/A

• Can DVD guts be found quickly?

  Yes

  No

  N/A

• Can Phone guts be found quickly?

  Yes

  No

  N/A

• Can Electronic guts be found quickly?

  Yes

  No

  N/A

• Can Music guts be found quickly?

  Yes

  No

  N/A

• Can Computer guts be found quickly?

  Yes

  No

  N/A

• Are areas behind counters clean and tidy?

  Yes

  No

  N/A

• Are staff reserves being managed effectively?

  Yes

  No

  N/A

• Are off-sale area clean and free from mess?

  Yes

  No

  N/A

• Have all transfers been processed (none more than 48hrs old)?

  Yes

  No

  N/A

6. Ecommerce

• Is there adequate staff trained for Ecom?

  Yes

  No

  N/A

• Is appropriate stationary available?

  Yes

  No

  N/A

• Is Ecom area well organised?

  Yes

  No

  N/A

• Are previous days vouchers processed?

  Yes

  No

  N/A

• Are all picks up to date?

  Yes

  No

  N/A

• Is fulfilment at target level?

  Yes

  No

  N/A

7. Stock Control

• Are staff demoing products to customers correctly?

  Yes

  No

  N/A

• Are buy in reports being completed correctly?

  Yes

  No

  N/A

• Are all faulty items beings transferred to RMA?

  Yes

  No

  N/A

• Does crate count match with EPOS?

  Yes

  No

  N/A

• Are scratched disks being repaired with no backlog?

  Yes

  No

  N/A

• Is disk repair machine in full working order with adequate stationary?

  Yes

  No

  N/A

• Are RMA's organised and available for inspection?

  Yes

  No

  N/A

• Are second label barcodes on filled media?

  Yes

  No

  N/A

8. Security

• Are security practices being adhered to?

  Yes

  No

  N/A

• Are store keys safe and secure?

  Yes

  No

  N/A

• Do all till drawers close?

  Yes

  No

  N/A

• Are staff wearing lanyards around neck?

  Yes

  No

  N/A

• Are daily banking receipts maintained?

  Yes

  No

  N/A

• Is the CCTV system functioning correctly?

  Yes

  No

  N/A

• Are search logs completed correctly?

  Yes

  No

  N/A