Regional Managers Store Visit Report - Ops

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Entrance

• Front windows clean and free of damage and cracks

  Yes

  No

  N/A

• Trading hours sign and times reflected are correct

  Yes

  No

  N/A

• Security at podium aware of responsibilities

  Yes

  No

  N/A

• Landing pad clear and uncluttered

  Yes

  No

  N/A

• Store entrance clean and neat

  Yes

  No

  N/A

• Trolleys available and clean

  Yes

  No

  N/A

• Promo area/events canyon inviting and correctly laid out

  Yes

  No

  N/A

• Cigarette counter, Lotto machine, Jewellery counter, customer service counter and till points at company's required standard

  Yes

  No

  N/A

• Information counter manned and sufficient cashiers and bags

  Yes

  No

  N/A

• Housekeeping and maintenance in line with company standards

  Yes

  No

  N/A

Liquor Store

• Merchandised as per Planogram

  Yes

  No

  N/A

• Stock levels aligned to sell through

  Yes

  No

  N/A

• Promo lines prominently executed

  Yes

  No

  N/A

• Fridges full, priced and in line with company standard

  Yes

  No

  N/A

• High risk bottles secured in cabinet or with security device

  Yes

  No

  N/A

• Adequately staffed

  Yes

  No

  N/A

• Till point and counter clean and organized

  Yes

  No

  N/A

• Counter tops and cupboards clean and free of clutter

  Yes

  No

  N/A

• Floor clear of boxes and clutter

  Yes

  No

  N/A

• Stockroom clean neat and organized

  Yes

  No

  N/A

• General housekeeping and maintenance in line with company expectations

  Yes

  No

  N/A

• EAS System working

  Yes

  No

  N/A

• Damages managed in line with company procedure

  Yes

  No

  N/A

• Pricing competitive

  Yes

  No

  N/A

Fresh

• Overall impression - neat/clean/priced

  Yes

  No

  N/A

• Smells fresh

  Yes

  No

  N/A

• Merchandised as per Planogram

  Yes

  No

  N/A

• Free of spoiled merchandise

  Yes

  No

  N/A

• Stock rotated

  Yes

  No

  N/A

• Electric pest control device working

  Yes

  No

  N/A

• Hygiene standards maintained

  Yes

  No

  N/A

• No expired stock on the floor

  Yes

  No

  N/A

• Stock nearing expiry dated culled and marked down

  Yes

  No

  N/A

• Shelves full and well stocked

  Yes

  No

  N/A

• Correct cleaning process followed and correct colour coded equipment used

  Yes

  No

  N/A

• Fridges, baskets, shelves clean

  Yes

  No

  N/A

• Clear of pest/rodent infestation

  Yes

  No

  N/A

• Range sufficient and applicable to market

  Yes

  No

  N/A

• Pricing competitive

  Yes

  No

  N/A

• Housekeeping and maintenance in line with company standards

  Yes

  No

  N/A

• Waste managed

  Yes

  No

  N/A

Sales Floor - FMCG & Gen Merch

• Shelves full and clean

  Yes

  No

  N/A

• Merchandised as per Planogram/ Space plan

  Yes

  No

  N/A

• Gaps left for lines that are out of stock

  Yes

  No

  N/A

• Full range on the floor

  Yes

  No

  N/A

• Displays and demos in good condition, working and switched on

  Yes

  No

  N/A

• Packing out of stock managed -boxes/clutter

  Yes

  No

  N/A

• PI labels to the left of the product

  Yes

  No

  N/A

• Stock merchandised by category and price point

  Yes

  No

  N/A

• Stock integrity correct

  Yes

  No

  N/A

• Mobility device used

  Yes

  No

  N/A

• Braziers blocked, neat, clean and tidy

  Yes

  No

  N/A

• Displays at 1.2m

  Yes

  No

  N/A

• 2.1m merchandising height standard maintained - new look stores

  Yes

  No

  N/A

• Aisle interuptors and drop downs prominent

  Yes

  No

  N/A

• Green dot maintained

  Yes

  No

  N/A

• Pick up and go maintained

  Yes

  No

  N/A

• Good, better, best principle maintained

  Yes

  No

  N/A

• Pareto disciplines implemented and maintained

  Yes

  No

  N/A

• Top 100 line execution as per company expectation

  Yes

  No

  N/A

• Clip strip execution as per company expectation

  Yes

  No

  N/A

• Round Rand, bundle deals, multi saves and Roll back execution as per company expectation

  Yes

  No

  N/A

• Walmart line execution as per company expectation

  Yes

  No

  N/A

• Advert/promotion execution as per company expectation

  Yes

  No

  N/A

• Gondola end & Side panel line selection as per head office list or well thought through and relevant

  Yes

  No

  N/A

• Add on's - visible and relevant

  Yes

  No

  N/A

• Range relevant to market and competitively priced

  Yes

  No

  N/A

• Visible effort on clearance of aged and discontinued stock

  Yes

  No

  N/A

• Cupboards, counters, cabinets, etc......neat clean and organized

  Yes

  No

  N/A

• Housekeeping & maintenance in line with company expectations

  Yes

  No

  N/A

Signage

• External signs clean and working

  Yes

  No

  N/A

• Signage execution as per signage too kit

  Yes

  No

  N/A

• Gondola end and side panel signs match stock prices

  Yes

  No

  N/A

• PI label standards in line with company expectations

  Yes

  No

  N/A

• Credit signs in place and reflect correct interest rate

  Yes

  No

  N/A

• Brazier signs visible and maintained

  Yes

  No

  N/A

Stock

• Stock levels acceptable

  Yes

  No

  N/A

• Core stock in line with company expectations

  Yes

  No

  N/A

• Promotion stock in line with company expectations

  Yes

  No

  N/A

• Item stock requests for low or out of stocks

  Yes

  No

  N/A

• Promotion stock follow up done

  Yes

  No

  N/A

• CCV'S managed

  Yes

  No

  N/A

• ITB's and SSI's managed

  Yes

  No

  N/A

• Aged and discontinued stock managed

  Yes

  No

  N/A

Stockroom & Cold Rooms

• Stockrooms clean, neat and odour free

  Yes

  No

  N/A

• Stock in cold rooms date stamped - date received

  Yes

  No

  N/A

• Fridges clean, neat and odour free

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Stock not packed too close to light fittings

  Yes

  No

  N/A

• Stock grouped by department

  Yes

  No

  N/A

• Stock in stock room represented on the floor

  Yes

  No

  N/A

• No damaged stock in stockroom

  Yes

  No

  N/A

• Bin locator in place

  Yes

  No

  N/A

• Stock in stockroom/fridges easily identifiable

  Yes

  No

  N/A

• Lift/conveyer operational

  Yes

  No

  N/A

Distribution, service centre & courtyard

• Distribution area clean, neat and tidy

  Yes

  No

  N/A

• High risk cage cleared hourly

  Yes

  No

  N/A

• Management receiving spot checks conducted

  Yes

  No

  N/A

• RDC truck received by senior management

  Yes

  No

  N/A

• Truck standing times managed

  Yes

  No

  N/A

• Stock received, marked and sent to sales floor timeously

  Yes

  No

  N/A

• Service centre stock inventory managed

  Yes

  No

  N/A

• Service centre clean and empty

  Yes

  No

  N/A

• Courtyard clean

  Yes

  No

  N/A

• Fixture room maintained

  Yes

  No

  N/A

• MHE's returned

  Yes

  No

  N/A

• Coin drive through clean

  Yes

  No

  N/A

Team

• Correct staffing and service levels

  Yes

  No

  N/A

• Sufficient cashiers - not more than 3 customers per till

  Yes

  No

  N/A

• Three meter greet practiced

  Yes

  No

  N/A

• Uniform and name badge standards maintained

  Yes

  No

  N/A

• Team knowledgeable and know budgets/targets

  Yes

  No

  N/A

Management

• Management in their areas if responsibility and understand what is required of them

  Yes

  No

  N/A

• Management have a work plan and follow it

  Yes

  No

  N/A

Facilities, canteen, locker rooms, toilets, cleaners room, signage room and offices

• Facilities counter manned by Game team member and security

  Yes

  No

  N/A

• Toilet area clean, neat and odour free

  Yes

  No

  N/A

• Urinals, toilets, taps working

  Yes

  No

  N/A

• Doors and locks in good condition

  Yes

  No

  N/A

• Soap, toilets and she bins available

  Yes

  No

  N/A

• Lockers neat, tidy and labelled

  Yes

  No

  N/A

• Hydroboil working

  Yes

  No

  N/A

• Microwave, working, clean and plate covet available

  Yes

  No

  N/A

• Fridge clean - no ice build up

  Yes

  No

  N/A

• Sufficient tables and chairs

  Yes

  No

  N/A

• TV working

  Yes

  No

  N/A

• General housekeeping and maintenance in line with company expectations

  Yes

  No

  N/A

• Electrical power points used safely

  Yes

  No

  N/A

• Cupboard clean and clutter free

  Yes

  No

  N/A

• Cleaners room and equipment clean

  Yes

  No

  N/A

• Signage room clean

  Yes

  No

  N/A

• Offices clean and clutter free

  Yes

  No

  N/A

• Housekeeping and maintenance in offices in line with company standards

  Yes

  No

  N/A

Safety & Security

• Cash office and safe locked

  Yes

  No

  N/A

• Alarms and panic buttons working

  Yes

  No

  N/A

• Vacuum receiving system in place

  Yes

  No

  N/A

• TK system operational

  Yes

  No

  N/A

• Maglocks working

  Yes

  No

  N/A

• Stock room controls in line with company policy

  Yes

  No

  N/A

• EAS system working

  Yes

  No

  N/A

• Displays secure and display alarm system working

  Yes

  No

  N/A

• Guards posted and understand responsibilities

  Yes

  No

  N/A

General

• Floors clean and maintained

  Yes

  No

  N/A

• Risks posed to business, (health, safety & security)

  Yes

  No

  N/A

• Fire equipment serviced

  Yes

  No

  N/A

• Fire escapes unlocked

  Yes

  No

  N/A

• Microstrategy reports used

  Yes

  No

  N/A

SUMMARY

• FINAL COMMENTS/CONCLUSION

• Regional Manager

  Sign

• Store Manager

  Sign