Information
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CL reference & customer name
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Audit completed by
- Contractor
- Cunningham Lindsey
- Customer
- Oriel Performance team
- Oriel Technical team
- Sergon
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Contractor
- Action Response
- AES - Marconi
- All Trades (GB) Limited
- B & M Babbage
- B&W Builders & Decorators Ltd
- Bakers of Danbury
- Bertram Builders
- Betacove
- Blyth Group Ltd
- City Construction
- Collard Construction Ltd
- Compass Building
- E G Carter & Co Ltd
- E. J. Taylor & Sons Ltd
- Edinmore Ltd
- Elmtree Contracts
- FSH Maintenance Ltd
- FTSS UK Ltd
- Garrard Building
- Gelder Group
- Gilmartins Ltd
- Goodyer Limited
- GS Garey & Sons Ltd
- H B Jones
- Instant Property Maintenance Ltd
- Lambert Contracts Ltd
- Landway Construction Ltd
- Marshgate Builders Ltd
- Moore & Faloon
- Morgan Sindall (Construction) Plc
- PBS Group
- Prodrive (Property Maintenance) Ltd
- Property Repair Network Ltd
- R Benson Property Maintenance Limited
- Redrose
- Regent Development
- Roywood Contractors
- S A Platt Builders Ltd
- TFE Amey
- Thrower & Rutland Ltd
- Titan Refurbishments Limited
- Topmarx Ltd
- Total Repair Services Ltd
- Uplands Retail Ltd
- Woofenden Construction Ltd
- Other
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Contractor name
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Conducted on
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Location
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Document No.
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Prepared by
Front elevation of the property
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Please take a front elevation photo of the property
Health & Safety inspection report
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Make a visual assessment of the condition of the property to assess whether you consider the property is safe to enter. If you have any doubts or concerns then do not enter but ensure that you record your concerns in the "Any additional comments" section of the report. Please ensure that you continue to assess the risks at the property, take all actions to minimise your personal risk at all times, wear suitable PPE, etc.
You may still be able to make an assessment on the progress of the works without entering the property. -
Tap here if able to score Health & Safety on site
H&S audit results
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The following questions are scored as follows:
5 = Exceeds Industry Norm; Enhanced systems at site level
4 = Industry Norm Achieved; No non compliance observed – indications that company procedures are being followed
3 = Minor documentary issue; documentary non compliance with no physical safety risk
2 = Improvement required; safety issues that need to be addressed
1 = Serious concern; Safety issues whereby persons could be at risk of serious injury
0 = Safety Critical; An activity that needs to be stopped – persons at imminent risk of serious injury
Provide a response against each question that applies to the repair works being undertaken (select "N/A" if not applicable) -
HSQ1. Signage / documentation
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Signage must be displayed on every site during the course of the repairs. The signs must be suitably displayed to allow any person that approaches the site to understand that entering the property could expose them to construction site risks.
All Oriel sites should have a site folder that is left at the site during the repair. The folder must include (as a minimum) the construction phase plan, site specific risk assessments, site inductions, signing-in sheets, the schedule of works and all relevant test results / completion certificates. -
Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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Insert photos to demonstrate that the industry standard has been met
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HSQ2. Emergency procedures on site (1st aid, fire, route to hospital, etc)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Insert photos to demonstrate that the industry standard has been met
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When operatives are working on the site they must ensure that they have a suitably equipped 1st aid kit and fire extinguisher close to the working area. The operatives should also be aware of the location of the nearest hospital with an Accident & Emergency unit.
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ3. Site security / public protection
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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The contractor must take suitable steps to ensure the site is secure to prevent access from the general public whilst repairs are ongoing. Particularly important that excavations are suitably fenced off.
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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Insert photos to demonstrate that the industry standard has been met
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HSQ4. Excavation / confined space issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Extra precautions are required when work is being undertaken involving significant excavations and/or confined spaces. Ensure method statements are available, that adequate shoring is in place, services have been located / identified, etc.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ5. Piling work issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Are method statements and risk assessments available and do they show a safe system of work.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ6. Have working at height issues been managed correctly?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Has the contractor adequately demonstrated that working at height risks have been managed correctly?
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Enter details of the failure & evidence the issues
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Add media
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Insert photos to demonstrate that the industry standard has been met
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ7. Have scaffolds / platforms / towers / ladders / hop-ups been installed and managed correctly?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Scaffold installations and towers must have been installed correctly to provide a safe working environment. The work must have been undertaken by a competent installer and evidence must be available to demonstrate the date of erection and that suitable timely inspections have been undertaken whilst the scaffold is on site.
Ladders, platforms, hop-ups must be fit for purpose and be in good condition. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ8. Are all tools / machinery issues effectively managed?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Have RCDs been used? Have extension cords been fully unwound? Do cables, plugs, transformers, etc appear in suitable condition and show that PAT tests have been completed? Dust suppression to be used with disc cutters, etc.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ9. Plant & lifting equipment
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Suitable risk assessments must be available. Operatives must be able to demonstrate that they are trained to operate the machinery, that they have undertaken pre-use / daily checks. Excavators should have quick hitches locked and a safe bucket change system should be in place. Plant not to be left unattended with keys left in.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ10. Have adequate provisions for operatives welfare been made? (Check completion of forms / provision of facilities)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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The contractor must demonstrate that their operatives welfare during the course of the repairs have been adequately managed.
The Oriel Welfare Form must be completed by the customer to confirm whether the facilities at the property can be used. If not then suitable facilities must be provided. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ11. Environmental issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Contractor needs to demonstrate that they are managing environmental type issues, including control of ACMs.
Asbestos test results must be visible in the site folder. If test was positive then confirmation that removal was undertaken by competent persons with suitable disposal must also be visible on the file.
Contractor to demonstrate suitable waste management, silt management, protection of wildlife and flora.
COSHH management systems, monitoring noise levels, fumes, etc. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ12. Site access / traffic management
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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For larger sites involving major construction the contractor must demonstrate adequate management of site access. For repairs close to the highway the traffic management must be managed to minimise public risks.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ13. General site safety (slips, trips, hazards, PPE, etc)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Suitable PPE should be available and used correctly. Site should be tidy to minimises slip, trip and fall hazards. Is suitable lighting in place?
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ14. Other risks / hazards / issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Highlight any other hazards or risks identified
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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No of operatives working on site
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No of accident book entries (since last visit)
Corrective Actions
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Enter any corrective actions that will be undertaken
Quality of work undertaken
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If you are able to assess the quality of work undertaken then tap on the item below to open the available questions.
Make an honest assessment of the quality of work completed at the property by reference to the type of work being undertaken at the property. Mark any type of work not being undertaken as "N/A". For work that has been undertaken then decide whether this is excellent, acceptable or unacceptable. Unacceptable should be recorded if work has not been completed to a satisfactory and acceptable standard. Photos and a description of unacceptable work will be required to highlight the issues that need re-work.
Excellent and acceptable work can also be photographed to evidence good work. -
Tap here if able to score Quality of Work
Quality audit score
Quality of completed repairs by type.
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QWQ1. Brickwork / block work / pointing
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ2. Concrete
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ3. Electrical work
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ4. EML / helibar repairs
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ5. Emulsion paint work
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ6. Flat roof
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ7. Flooring (including laminates, hardwoods, etc but excluding tiles)
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ8. Gloss paint
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ9. Joinery (including kitchen installation)
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ10. Paving (slabs / block)
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ11. Pitched roofing
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ12. Plasterwork (excluding external render / pebbledash)
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ13. Plumbing
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ14. Render
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ15. Tarmac
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ16. Wall / floor tiles
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ17. Wall / ceiling paper
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ18. Other (including use of protections, completion of strip-out work, etc)
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Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
Extent of repairs completed
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Confirm which areas of work are still incomplete
- Brickwork / block work / pointing
- Concrete
- Electrical work
- EML / helibar repairs
- Emulsion paint work
- Flat roof
- Flooring (including laminates, hardwood, etc. but excluding tiles)
- Gloss paint
- Joinery (including kitchen installation)
- Paving (slabs / block)
- Pitched roofing
- Plasterwork (excluding external render / pebbledash)
- Plumbing
- Render
- Tarmac
- Wall / floor tiles
- Wall / ceiling paper
- Other
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Provide details of my other areas of work that require completion
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Make an assessment of the works that have been completed against the schedule of works for the repair. Highlight if there are works that are on the schedule that have not been completed. Also consider if additional work has been done that is not on the schedule (is that private work or does the schedule need amending?).
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Do the works completed accurately match the schedule of works?
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Provide details of the issues identified
Site measurement check
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We need to assess whether or not the dimensions used in the creation of the schedule are accurate. The site file should include a copy of the schedule that will include confirmation of the room dimensions. Complete a re-measure of at least 1 room and see if the floor and wall areas and perimeter measure fall within tolerance.
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Tap here if able to score the site measurement test
Site measurement result
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SMQ1. Does your site measurement test show adequate measurement compliance?
Customer satisfaction
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If the customer is available during the meeting then question them on their perception of service in respect of the repairs being undertaken.
Ask each question and record the response. -
Tap here if able to score customer satisfaction.
Customer score
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Overall how happy were you with the repair completed by the contractor?
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Further comment if applicable
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Following the repairs, how likely is it you would recommend your insurers use this contractor in the future?
- 10
- 9
- 8
- 7
- 6
- 5
- 4
- 3
- 2
- 1
- 0
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Score between 0-10 where 10 is highly likely.
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Further comment if applicable
Any additional comments
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If any additional comments are required
Sign Off
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You need to discuss any issues that have arisen in respect of your visit with the operatives on site and get them to confirm this discussion by signing below.
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Have you discussed the issues that arose with an operative of the contractor?
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On site representative
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Explain why issues were not discussed with an operative.
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Auditor
