Information
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CL reference & customer name
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Audit completed by
- Contractor
- Cunningham Lindsey
- Customer
- Oriel Performance team
- Oriel Technical team
- Sergon
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Contractor
- Action Response
- AES - Marconi
- Affiniti Response
- All Trades (GB) Limited
- B & M Babbage
- B&W Builders & Decorators Ltd
- Bakers of Danbury
- Bertram Builders
- Betacove
- Blyth Group Ltd
- C Hanlon Ltd
- City Construction
- Collard Construction Ltd
- Compass Building
- E G Carter & Co Ltd
- E. J. Taylor & Sons Ltd
- Edinmore Ltd
- Elmtree Contracts
- FSH Maintenance Ltd
- FTSS UK Ltd
- Garrard Building
- Gelder Group
- Gilmartins Ltd
- Goodyer Limited
- GS Garey & Sons Ltd
- H B Jones
- Heightvale
- Instant Property Maintenance Ltd
- Keestone Contractors Limited
- Lambert Contracts Ltd
- Landway Construction Ltd
- Marshgate Builders Ltd
- Moore & Faloon
- Morgan Sindall (Construction) Plc
- PBS Group
- Prodrive (Property Maintenance) Ltd
- Property Repair Network Ltd
- R Benson Property Maintenance Limited
- Redrose
- Regent Development
- Roywood Contractors
- S A Platt Builders Ltd
- TEC Services NW Limited
- TFE Amey
- Thrower & Rutland Ltd
- Titan Refurbishments Limited
- Topmarx Ltd
- Total Repair Services Ltd
- Uplands Retail Ltd
- Woofenden Construction Ltd
- Other
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Contractor name
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Conducted on
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Location
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Document No.
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Prepared by
Front elevation of the property
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Please take a front elevation photo of the property
Health & Safety inspection report
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Make a visual assessment of the condition of the property to assess whether you consider the property is safe to enter. If you have any doubts or concerns then do not enter but ensure that you record your concerns in the "Any additional comments" section of the report. Please ensure that you continue to assess the risks at the property, take all actions to minimise your personal risk at all times, wear suitable PPE, etc.
You may still be able to make an assessment on the progress of the works without entering the property. -
Tap here if able to score Health & Safety on site
H&S audit results
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The following questions are scored as follows:
5 = Exceeds Industry Norm; Enhanced systems at site level
4 = Industry Norm Achieved; No non compliance observed – indications that company procedures are being followed
3 = Minor documentary issue; documentary non compliance with no physical safety risk
2 = Improvement required; safety issues that need to be addressed
1 = Serious concern; Safety issues whereby persons could be at risk of serious injury
0 = Safety Critical; An activity that needs to be stopped – persons at imminent risk of serious injury
Provide a response against each question that applies to the repair works being undertaken (select "N/A" if not applicable) -
HSQ1. Signage / documentation
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Signage must be displayed on every site during the course of the repairs. The signs must be suitably displayed to allow any person that approaches the site to understand that entering the property could expose them to construction site risks.
All Oriel sites should have a site folder that is left at the site during the repair. The folder must include (as a minimum) the construction phase plan, site specific risk assessments, site inductions, signing-in sheets, the schedule of works and all relevant test results / completion certificates. -
Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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Insert photos to demonstrate that the industry standard has been met
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HSQ2. Emergency procedures on site (1st aid, fire, route to hospital, etc)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Insert photos to demonstrate that the industry standard has been met
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When operatives are working on the site they must ensure that they have a suitably equipped 1st aid kit and fire extinguisher close to the working area. The operatives should also be aware of the location of the nearest hospital with an Accident & Emergency unit.
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ3. Site security / public protection
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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The contractor must take suitable steps to ensure the site is secure to prevent access from the general public whilst repairs are ongoing. Particularly important that excavations are suitably fenced off.
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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Insert photos to demonstrate that the industry standard has been met
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HSQ4. Excavation / confined space issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Extra precautions are required when work is being undertaken involving significant excavations and/or confined spaces. Ensure method statements are available, that adequate shoring is in place, services have been located / identified, etc.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ5. Piling work issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Are method statements and risk assessments available and do they show a safe system of work.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ6. Have working at height issues been managed correctly?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Has the contractor adequately demonstrated that working at height risks have been managed correctly?
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Enter details of the failure & evidence the issues
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Add media
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Insert photos to demonstrate that the industry standard has been met
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ7. Have scaffolds / platforms / towers / ladders / hop-ups been installed and managed correctly?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Scaffold installations and towers must have been installed correctly to provide a safe working environment. The work must have been undertaken by a competent installer and evidence must be available to demonstrate the date of erection and that suitable timely inspections have been undertaken whilst the scaffold is on site.
Ladders, platforms, hop-ups must be fit for purpose and be in good condition. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ8. Are all tools / machinery issues effectively managed?
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Have RCDs been used? Have extension cords been fully unwound? Do cables, plugs, transformers, etc appear in suitable condition and show that PAT tests have been completed? Dust suppression to be used with disc cutters, etc.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ9. Plant & lifting equipment
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Suitable risk assessments must be available. Operatives must be able to demonstrate that they are trained to operate the machinery, that they have undertaken pre-use / daily checks. Excavators should have quick hitches locked and a safe bucket change system should be in place. Plant not to be left unattended with keys left in.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ10. Have adequate provisions for operatives welfare been made? (Check completion of forms / provision of facilities)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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The contractor must demonstrate that their operatives welfare during the course of the repairs have been adequately managed.
The Oriel Welfare Form must be completed by the customer to confirm whether the facilities at the property can be used. If not then suitable facilities must be provided. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ11. Environmental issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Contractor needs to demonstrate that they are managing environmental type issues, including control of ACMs.
Asbestos test results must be visible in the site folder. If test was positive then confirmation that removal was undertaken by competent persons with suitable disposal must also be visible on the file.
Contractor to demonstrate suitable waste management, silt management, protection of wildlife and flora.
COSHH management systems, monitoring noise levels, fumes, etc. -
Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ12. Site access / traffic management
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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For larger sites involving major construction the contractor must demonstrate adequate management of site access. For repairs close to the highway the traffic management must be managed to minimise public risks.
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ13. General site safety (slips, trips, hazards, PPE, etc)
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Suitable PPE should be available and used correctly. Site should be tidy to minimises slip, trip and fall hazards. Is suitable lighting in place?
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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HSQ14. Other risks / hazards / issues
- 5 - Exceeds industry norm
- 4 - Industry norm
- 3 - Minor documentary issue
- 2 - Improvement required
- 1 - Serious concern
- 0 - Safety critical
- N/A
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Highlight any other hazards or risks identified
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Insert photos to demonstrate that the industry standard has been met
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Enter details of the failure & evidence the issues
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Add media
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Please confirm what the contractor has done that exceeds the industry norm
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Add media
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No of operatives working on site
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No of accident book entries (since last visit)
Corrective Actions
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Enter any corrective actions that will be undertaken
Quality of work undertaken
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If you are able to assess the quality of work undertaken then tap on the item below to open the available questions.
Make an honest assessment of the quality of work completed at the property by reference to the type of work being undertaken at the property. Mark any type of work not being undertaken as "N/A". For work that has been undertaken then decide whether this is excellent, acceptable or unacceptable. Unacceptable should be recorded if work has not been completed to a satisfactory and acceptable standard. Photos and a description of unacceptable work will be required to highlight the issues that need re-work.
Excellent and acceptable work can also be photographed to evidence good work. -
Tap here if able to score Quality of Work
Quality audit score
Quality of completed repairs by type.
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QWQ1. Brickwork / block work / pointing
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No section of brick or block walls shall be raised more than 1 metre above the adjacent wall during construction.
No bricklaying to be carried out unless temperature is at least 4 degrees C and rising.
Fair face work shall be kept clean and free of mortar marks and efflorescence. Bed joints are to be consistent in thickness and perpendiculars are to line up vertically.
Brick packs are to be shuffled to avoid banding or panels.
Cavities to be kept clear and free of mortar droppings.
Sand for mortar to match existing where possible.
Bricks or coping stones for repairs should match existing as near as possible.
Evidence of lintels being used should be noted within the site folder.
Raking out for standard crack repairs should be completed to a minimum depth of 25mm. No raking out should cause damage to the brickwork.
Pointing - flush, recessed, bucket handle or cut and struck should match the existing and to suit purpose. Arises to be kept clean. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ2. Concrete
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Concrete floor reinforcement is to be in accordance with BS 4483 – square mesh ref A142, 2.22kg m2 with 150mm side and end laps.
Concrete floors and where levelling screed has been applied should be level with no hollows/dips evident.
Closed cell insulation should be in accordance with the Local Authority spec/current Building Regulations.
Movement joints should be pointed with polysulphide sealant to ensure flexibility.
No external work involving the use of cement or mortar to be carried out unless the temperature is at least 4 degrees C and rising. Thermometer to be used on site and temperatures recorded in site file during prolonged periods of inclement weather.
All sub strata to be compacted in layers and rolled level and blinded to receive the relevant finish. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ3. Electrical work
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All installations to comply with current NICEIC (or equivalent) and Building Regulations. NIC, Part P and Gas Safe certificates issued where appropriate.
Carcassing and first fixings to be installed horizontally or vertically.
Fixings and clips to line up.
Switch and socket plates to be fixed square.
Replacement fixtures and fittings to match existing.
Jointing to be left neat, clean and free from snots.
11.10 All appliances should be securely fixed to the structure and not supported off pipework. On completion all appliances should be tested to ensure correct working and thoroughly tested for leaks. All labels and stickers should be removed. All manufacturers installation literature, instruction manuals and guarantees should be saved and passed to the customer on completion. Appliances should be adequately supported and additional noggins or bearers installed where necessary
All pipework and wiring fully labelled as required by legislation. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ4. EML / helibar repairs
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For Helical bar repairs the rake-out depth should be a minimum of 32mm. No raking out should cause damage to the brickwork.
Pointing - flush, recessed, bucket handle or cut and struck should match the existing and to suit purpose. Arises to be kept clean.
Installation of Helical bars is to be carried out on dry, cleaned-out chases and should be bedded in with cementitious grout. Minimum bar length is 1 metre with a minimum overhang on bent bars of 750mm (to external angles only). Helical bar installation on internal corners must follow Thor Helical installation guidelines dependant on wall construction.
Masonry beams or chords are to be designed on a job specific basis and evidence of this will be in the site folder. Installation typically follows the same rules as Helical bar installation.
Epoxy resin repairs should only be used when specified by the Project Manager.
EML (Expanded Metal Lath) plaster repairs should be completed with mesh cut to ensure approximately 150mm each side of the crack. The mesh is to be secured by drilling into the next adjacent whole bricks and using plugs, mesh, stainless steel washers and screws. If existing plaster depth exceeds 15mm an additional coat of dubbing out is to be applied before final plaster coat. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ5. Emulsion paint work
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Walls to be reasonably face filled so that minor hairline cracks are not visible.
Walls to be adequately prepared so that they are smooth enough to receive paint or varnish. Preparation should be such that previous water or other stains are completely covered, e.g. use of stain block or PVA.
Paint / varnish coverage to be even among newly decorated surfaces. Previous colours should be completely covered with no ‘grinning through’ evident.
Paint coverage to provide flush line against any masked surfaces i.e. woodwork. If localised decoration then paint to be feathered out to existing surrounding surface.
Relief to pattern on anaglypta or blown vinyl type paper should not be flattened as a result of excessive pressure when applying paint by roller.
There should be no runs, bristles, roller skids, unduly high build up of paint / varnish in localised areas, etc. Face plates to plug sockets, light switches etc should be masked or loosened to avoid over-painting. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ6. Flat roof
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Flat roofs are to be laid evenly and to a minimum 5º pitch unless otherwise specified.
Adequate guttering and outlets to be provided.
All flashings to be securely fixed and pointed.
If felt roof, top felt must be reasonably lapped with underfelt. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ7. Flooring (including laminates, hardwoods, etc but excluding tiles)
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Has all removal been completed to satisfactory standard so that there are no exposed nails/ screws? Are exposed joists sound and clear of rot etc? Are any pipes or cables (not previously identified) visible that would warrant further work?
T&G Floorboards or T&G chipboard floors are to be level; the end joints of the boards being staggered by at least 150mm.
Joists are to be installed in accordance with building control requirements for spacing, length and section; an example table is shown below detailing the profile of the timber to be used depending upon the length of the joist and the span between for all structural timbers a minimum grade of C16 is required. Where there is a need to drill through the joist (pipework/cabling runs) the specification of the joist should allow such cuts.
Where existing joists are repaired and levelled, this should be completed to the standard that the new or re-fitted floorboards are level with no evident sloping, dipping or undue flex/spring.
Joist hangers to be used per the technical specification unless otherwise specified.
Insulation between joists should comply with current regulations.
Where plywood sheeting is used as an underlay for tiled or vinyl sheet floor finishes, it should be installed to the maximum perimeter available, and fixed with nails/screws spaced no more that 100mm apart, ensuring no flex or bubbling of the plywood. This will ensure a solid base to which the finish can be fixed.
Vinyl/thermoplastic finishes are to be flat and bubble free, with neat trims. No cuts or gouges in the finish. Check site folder for COSHH assessment for adhesives.
Carpets to be laid flat with no bunching or gaps at edges.
Wall and floor junction silicone sealed.
Finished floor area fully protected on completion.
Laminates/engineered wood/hardwood/parquet flooring surfaces are to be clear of adhesive, joins to be tight and close. Use from mixed packs to avoid banding. Product should be allowed to acclimatise in accordance with manufacturer’s guidelines – Contractor to demonstrate this within the site folder. Stipulated expansion gaps must be observed. A copy of the guidelines to be kept in the site folder and a copy is to be left with the Customer on completion. No bruising or chipping to the laminate surface. Finished floor should be flat against substrate. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ8. Gloss paint
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Surfaces to be adequately prepared so that they are smooth enough to receive paint or varnish. Preparation should be such that previous water or other stains are completely covered, e.g. use of stain block or PVA.
Paint / varnish coverage to be even among newly decorated surfaces. Previous colours should be completely covered with no ‘grinning through’ evident.
Paint coverage to provide flush line against any masked surfaces i.e. woodwork. If localised decoration then paint to be feathered out to existing surrounding surface.
There should be no runs, bristles, roller skids, unduly high build up of paint / varnish in localised areas, etc.
Face plates to plug sockets, light switches etc should be masked or loosened to avoid over-painting. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ9. Joinery (including kitchen installation)
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Carcassing (kitchen units etc) are to be plumb, level and square on all planes within commonly accepted tolerances.
Kitchen unit doors are to have equal margins to all edges in relation to the unit and adjacent doors.
Worktops to be level along length and width.
Scribing to worktops, infill panels etc to be within acceptable tolerance with walls etc.
Fitted base and wall units should be level and securely fixed to the structure.
Doors should be accurately aligned, not binding and adjusted to ensure smooth operation.
Worktops should be well fitting, level, with no visible gaps to junctions, stable and securely fixed by means of suitable brackets or fixings. There should be no visible defects such as scratches, marks, indentations or general deflection. Any cut edges should be treated.
Drawers should open and close freely with minimal effort. They should be accurately aligned, not binding and adjusted to ensure smooth operation.
All ironmongery should be securely fixed, adjusted and lubricated to ensure correct functioning. Ironmongery should be free from defects – scratches, marks or chips.
Timber for replacement items should be of a matching quality, inc species (particularly for hardwoods with clear finish).
Sections should be square or matching profile for mouldings.
All timber/timber based sheet materials and panel products should be FSC or similar and approved chain of custody certification where required.
Fixings should be appropriate to the grounds- ie chemical or mechanical anchoring etc.
Length of screws etc should be appropriate to the grounds – ie allowing for thickness of plaster and to a suitable depth into masonry for the load to be borne by the timbers, etc. and spaced accordingly.
Moisture content on delivery and during storage to be maintained for intended use- internal or external.
Screw and nail heads should be flush or below surface of timber and plugged or filled as required.
Timber should be free of cupping, bowing, shakes and knots appropriate to intended use.
Sheet or panel products should be appropriate for intended location- ie WBP or marine ply within wet areas or areas prone to high ambient moisture, for example
Boxing to be square, parallel and straight.
Timber or metal wall or partition studs to be plumb and level with enough noggins spaced correctly to avoid deflection or undue flex to the facing panels.
Joints should be tight and flush.
Treads and risers should be perpendicular. Check for adequate wedges. Ensure that Contractor has not screwed into the ends of the treads. Ensure uniformity of riser height.
Spindles spacing to be confirmed, should be vertical and equidistant.
Where joinery repair works are to existing distorted elements, such as door frames, repair works should be in accordance with the schedule, and either to remove the distortion, or to re-fix joinery elements in line with the existing distortion. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ10. Paving (slabs / block)
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No external work involving the use of cement or mortar to be carried out unless the temperature is at least 4 degrees C and rising. Thermometer to be used on site and temperatures recorded in site file during prolonged periods of inclement weather.
All sub strata to be compacted in layers and rolled level and blinded to receive the relevant finish.
Precast slabs and brick paviors laid flush, bedded, jointed and pointed all to the manufacturer’s instructions.
All paving, brickwork, tiling etc to be left clean and free from mortar, grout etc. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ11. Pitched roofing
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Pitched roofs to be laid evenly and to falls.
All flashings to be securely fixed and pointed.
Flashings must provide adequate horizontal return from vertical pointing.
Prefabricated roof trusses are to be placed as per manufacturers’ specification (copied on site folder).
Underfelt to be well laid with adequate overlaps and no tears.
Ensure that chimney stacks are vertical and true with no twisting. Ensure pots are vertical and pointing on pot stack junction is neat.
Replacement slates/tiles are to match existing in colour and profile. Verge clips to be securely fixed and regularly aligned. Cement mortar on hip/ridge tiles to match existing in colour, texture and profile. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ12. Plasterwork (excluding external render / pebbledash)
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Finishes generally to be level and flush with adjacent surfaces and left where necessary ready for follow on trades.
Plaster finishes left smooth for decoration; angle bead arises to be plumb and square.
Plaster patching carefully feathered out flush with adjoining surfaces.
Wall and floor junction silicone sealed. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ13. Plumbing
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All installations to comply with current Gas safe and Building Regulations. Part P and Gas Safe certificates issued where appropriate.
All pipework and wiring fully labelled as required by legislation.
Any plumbing work should be completed so that there are no leaks.
Silicone sealant is to be applied in accordance with manufacturers’ recommendations. All gaps and junctions susceptible to water ingress should be sealed with appropriately coloured silicone mastic. The mastic should be continuous, smooth, consistent and free from debris. It should have a concave profile and maintain proper adhesion to its substrate. Silicone should be low modulus and where required contain a biocide or be mould resistant.
Floor mounted WC pans should be securely screw fixed to the structure and cover caps fitted over all exposed screw heads. Do not use mortar or other bedding. The pan should be level and secure. The seat and cover should be stable when raised.
WC Cisterns should be level and securely fixed to the structure.
Bath tubs should be level and securely fixed to the structure ensuring its load is evenly distributed. Bath surrounds should be adequately sealed with silicone sealant.
Shower trays should be level and securely fixed to the structure ensuring its load is evenly distributed. Surrounds should be adequately sealed with silicone mastic.
Shower cubicle doors should be accurately aligned, not binding and adjusted to ensure smooth operation.
Wash hand basins should be level and securely fixed to the structure. Pedestals should be securely fixed to the structure and cover caps fitted over all exposed screw heads.
All installations to be fully tested on completion and instruction manuals left on site. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ14. Render
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Finishes generally to be level and flush with adjacent surfaces and left where necessary ready for follow on trades.
Patching carefully feathered out flush with adjoining surfaces.
Rendering to be steel or wood float finish to match existing.
Mask up and protect adjacent surfaces when carrying out pebbledash, roughcast or Tyrolean textured finishes. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ15. Tarmac
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No external work involving the use of cement or mortar to be carried out unless the temperature is at least 4 degrees C and rising. Thermometer to be used on site and temperatures recorded in site file during prolonged periods of inclement weather.
All sub strata to be compacted in layers and rolled level and blinded to receive the relevant finish.
Tarmac hot rolled base and wearing course to fall to drainage points. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ16. Wall / floor tiles
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Wall and floor tiling to be level, joints in line and consistently spaced.
Grouting should be colour consistent and neatly finished. Residues should be cleaned from tile surfaces.
Wall and floor junction silicone sealed.
Finished floor area fully protected on completion. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ17. Wall / ceiling paper
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Drops to line up so that no plaster is visible from wall surface through joints for example. Joints to butt up tightly unless product specific requirement states edges should overlap.
If patterned paper, patterns must line up at joints and should not run out of true around the room.
Adhesive to be spread evenly so that it is not visible through or on the face of the paper.
Adhesive to be spread evenly so that all parts of paper adhere to wall- ie no air pockets, bubbles, etc.
Cutting to stop at flush line before junction of wall with any other part of room i.e. woodwork with no tearing to cut edges.
All patterned paper to be used from the same batch.
Cut edges should be constant from drop to drop, ie no ’steps’ along the run of drops. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
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QWQ18. Other (including use of protections, completion of strip-out work, etc)
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All sites are to be managed, maintained and kept appropriately clean and clear of materials, plant, waste etc. This applies to all working, access and material storage areas. Materials should be stored neatly and any waste packaging regularly disposed. Particular attention should be made to ensuring the works and the customer’s property is left clean and tidy at the end of each working day. If storage compounds are used, these should allow for safe segregation of the general public or other unauthorised access. Protections to access routes, welfare and working areas are to be sufficient to prevent damage to property, injury to personnel or occupants and allow safe passage to and from these areas.
We expect to see that suitable methods are used to ensure no damage is caused to the property as a result of the work being completed. Protections should be safe and should present no trip hazard to operatives or occupiers of the property. The installation of protections should not result in damage to areas being protected.
Work areas are to be kept clear of unnecessary rubbish.
Materials are to be stored in a segregated area.
Skip/bags should not be over filled. Lighting enclosures for skips (where necessary) should comply with local authority requirements. -
Add in any photos to demonstrate the excellent / adequate workmanship.
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Add in any photos to highlight the unacceptable workmanship.
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Describe the workmanship issues noted
Extent of repairs completed
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Confirm which areas of work are still incomplete
- Brickwork / block work / pointing
- Concrete
- Electrical work
- EML / helibar repairs
- Emulsion paint work
- Flat roof
- Flooring (including laminates, hardwood, etc. but excluding tiles)
- Gloss paint
- Joinery (including kitchen installation)
- Paving (slabs / block)
- Pitched roofing
- Plasterwork (excluding external render / pebbledash)
- Plumbing
- Render
- Tarmac
- Wall / floor tiles
- Wall / ceiling paper
- Other
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Provide details of my other areas of work that require completion
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Make an assessment of the works that have been completed against the schedule of works for the repair. Highlight if there are works that are on the schedule that have not been completed. Also consider if additional work has been done that is not on the schedule (is that private work or does the schedule need amending?).
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Do the works completed accurately match the schedule of works?
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Provide details of the issues identified
Site measurement check
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We need to assess whether or not the dimensions used in the creation of the schedule are accurate. The site file should include a copy of the schedule that will include confirmation of the room dimensions. Complete a re-measure of at least 1 room and see if the floor and wall areas and perimeter measure fall within tolerance.
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Tap here if able to score the site measurement test
Site measurement result
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SMQ1. Does your site measurement test show adequate measurement compliance?
Customer satisfaction
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If the customer is available during the meeting then question them on their perception of service in respect of the repairs being undertaken.
Ask each question and record the response. -
Tap here if able to score customer satisfaction.
Customer score
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Overall how happy were you with the repair completed by the contractor?
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1. Further comment if applicable
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Following the repairs, how likely is it you would recommend your insurers use this contractor in the future?
- 10
- 9
- 8
- 7
- 6
- 5
- 4
- 3
- 2
- 1
- 0
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Score between 0-10 where 10 is highly likely.
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2. Further comment if applicable
Any additional comments
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If any additional comments are required
Sign Off
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You need to discuss any issues that have arisen in respect of your visit with the operatives on site and get them to confirm this discussion by signing below.
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Have you discussed the issues that arose with an operative of the contractor?
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On site representative
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Explain why issues were not discussed with an operative.
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Auditor
