Oxygen Brand Standards OCT half term.

Is the entrance clean and clear of rubbish & cigarette butts, window graphics clean and free from peeling edges?

Is reception clear and free form delivery boxes, desk free of personal items? Are all team members wearing name badges?

Are the reception team members aware of the summer pass incentive?

Are the walkways clean and clear of rubbish?

Are all interactives working/been reported in a timely manner if not?

Is the sock display/sock levels adequate for business?

Do the display screens show relevant content and are all working?

Are all lockers working, been reported if not?

Is the Excite tunnel in full working order and being operated for EVERY session in line with standards?

Are the stairwells clean and clear of obstruction?

Is the customer seating area clean and set as per BS, menus on tables/sauce caddy etc?

Are all team members asking allergens questions at point of sale?

Are the party areas/rooms clean and set to show prospective customers round?

Is all courts equipment in full working order (reported for repair AND to AL if not to ensure customers are aware of any kit out of action) carpets/vinyl clean?

Are toilets clean and fully stocked?

Is the café counter and impulse purchase display fully in line with BS, fully stocked?

Are all staff in correct uniform, clean and presentable?