Papa Gallo

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager(s) on Duty

• Date:

  Date

• Time

  Date

Papa Gallo

• Trainer Name:

• Trainee Name:

• Opening conference with Trainer

• Advise trainer which training day they will be responsible for training

• Share pluses and deltas from previous training day, if applicable

• Ensure Trainer is utilizing the training packet during shift

• Are they carrying the tablet with them while coaching trainee?

  Yes

  No

  N/A

• Make sure Trainee is always by the Trainer’s side during the shift

  Yes

  No

  N/A

• Denote time you checked on trainer and trainee working alongside one another:

• Check-in with Trainee and Trainer at mid-shift

• Ask Trainee how the training is going and answer any questions

• Notate any challenges you foresee with the trainee (use delta’s section below)

• Ensure Trainer is utilizing Socratic Method (coaching the trainee by using the question answer method; always asking questions to get a pulse of trainee)

• Tell me about our restaurant cycle chart?

• How do we present the bill during lunch?

• When do we use trays?

• What sides do we offer other than rice and beans?

• Denote time you checked on trainer and trainee working alongside one another: Is Trainer exhibiting PAN/PER non-negotiable – Caring, Sense of Urgency, Positive, Team-player, Sense of Ownership

• Is trainer praising trainee (caring/positive)?

  Yes

  No

  N/A

• Is trainer following all policies (sense of ownership)?

  Yes

  No

  N/A

• Is trainer using “down time” for training (sense of urgency)?

  Yes

  No

  N/A

• Denote time you checked on trainer and trainee working alongside one another:

  Yes

  No

  N/A

• Check-in with Trainee before they clock out for the day

• Check trainee’s packet for trainer’s notes on the daily training outline for the next trainer to

• Ask trainee, “What is the most valuable takeaway you learned from your trainer

• On the last day of training, collect the packet, sign off on the manager signature line

• Obtain trainee’s progress from trainer

• Find out which exam trainee needs to take next from the trainer:

• MUST check google docs daily to check scores and testing status

• Confirm trainer is leaving notes and feedback in the trainee’s training packet for the next

  Yes

  No

  N/A

• Is trainee passing their exam(s)

  Yes

  No

  N/A

• Pluses:

• Deltas: