Passenger Service Counter Ergonomics

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Counter Height:

• Is the counter height suitable for the tasks performed?

  Yes

  No

  N/A

• Is it at elbow height for employees?

  Yes

  No

  N/A

Chairs

• Are chairs provided for employees?

  Yes

  No

  N/A

• Are the chairs adjustable in height?

  Yes

  No

  N/A

• Do chairs have proper lumbar support?

  Yes

  No

  N/A

Monitor Placement:

• Are computer monitors positioned at eye level?

  Yes

  No

  N/A

• Are there monitor stands or adjustable monitor arms if needed?

  Yes

  No

  N/A

Keyboard and Mouse:

• Are the keyboard and mouse at a height that allows for a relaxed arm position with wrists straight?

  Yes

  No

  N/A

Footrests:

• Are footrests available?

  Yes

  No

  N/A

• Are they adjustable to accommodate various leg lengths?

  Yes

  No

  N/A

Document Holders:

• Are document holders provided to position paperwork at eye level?

  Yes

  No

  N/A

• Do they reduce the need to look down or turn the head constantly?

  Yes

  No

  N/A

Lighting:

• Is there adequate lighting at the counter to reduce eye strain?

  Yes

  No

  N/A

• Is task lighting provided if necessary?

  Yes

  No

  N/A

• Is there any glare on computer screens?

  Yes

  No

  N/A

General

• Is the workspace clean and well-organized?

  Yes

  No

  N/A

• Are emergency equipment, such as fire extinguishers and first-aid kits, near the check-in counter accessible and functional?

  Yes

  No

  N/A