Title Page

  • Conducted on

  • Prepared by

  • Location
  • Used for Verification of SIO Principles. Passing Score is 80% in all areas

  • Restaurant Name: National Store #:

  • Date & Time:

  • Store Location
  • Shift Manager Name:

General SIO

  • Pre-shift checklist complete

  • Staffing levels appropriate for volume

  • Crew positioned to meet customer demands

  • Second side open (when needed)

  • Proactively Manages Danger Zones

  • Stocking 24/2 (SIP)

  • Manager sets targets, everyone knows targets

  • Targets and results are tracked

  • Manager managing from the Observation Zone

  • Cars are pulled forward immediately if the order is not ready

  • Hand washing is taking place

  • Food Safety Daily Checklist Complete

  • Shift Manager Food Safety Certified

  • Drive-Thru Car Count

  • Front Counter GC

  • Sandwich Count

Quality

  • Product tested.

  • Product tested

  • Hot and fresh

  • Neat appearance

  • Good taste, properly prepared

  • Fries/Hash brown- Hot, fresh, good flavor, salted properly, & golden color

  • Beverages- Properly filled, proper temperature, good flavor, properly made

  • Desserts- Properly prepared, good flavor and texture, holding time expectable

  • Buns/Muffins/Bagels – toasted properly

  • Production Manager - with 11 or more crew, a help expedite production and service. With fewer than 11 crew, it is helpful to have someone assigned production responsibilities

  • Cabinet Charts- in place, up to date, and followed Holding times adhered to

  • Raw product/buns within code date

  • within code date

  • Secondary shelf lives marked

  • Prep table times marked/monitored

  • Tempered product properly marked

Cleanliness

  • Guest Conveniences- self serve area -clean, and supplies stocked, high chairs clean, music on

  • Lobby/Dining Room-floors, chairs, tables, lobby trays properly cleaned

  • Restrooms- Clean, odor free, supplies available, hand dryer working

  • Windows/Doors- All windows/mullions clean(including DT windows)

  • Outside Lighting - all bulbs working, clean & in good repair

  • Playplace/ Patio- seating, trashcans, floor, play unit, clean & well maintained

  • Trash Cans/Sidewalks- Clean and in good repair Emptied as needed

  • Signage/Flags- In good repair, clean and properly and in good condition

  • Landscape/Parking Lot- Parking lot free of litter, landscaping well maintained

  • Kitchen- floors, walls, stainless, equipment clean, not cluttered and in good repair

  • Front Counter/DT- floors, walls, stainless equipment clean, not cluttered and in good repair

Service

  • Results vs. target:

  • Front Counter GCs +/-

  • Drive-Thru Car Count +/-

  • Sandwich Count +/-

  • Six steps at front counter, seven at DT

  • Order accurately filled; condiments, napkins receipt, etc

  • Be Nice Hospitality- Smiles, courteous, helpful, friendly, eye contact

  • Manager Appearance- proper uniform, complete with name tag, clean/well groomed

  • Crew Appearance- proper uniform, complete with name tag, clean/well groomed

  • DT & Counter Equipment- operating and positioned properly, enough headsets, etc

  • Order taker suggestive sells when appropriate

  • Travel paths completed

Verification information

  • If Manager does not pass this verification. Action plan should be made and a follow up shift verification should be done within 14 days.

  • Comments for Manager:

  • Supervisor

  • Manager

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