Peak Shift Performance Verification Tool

• Conducted on

  Date

• Prepared by

• Location
  Address

• Used for Verification of SIO Principles. Passing Score is 80% in all areas

• Restaurant Name: National Store #:

• Date & Time:

  Date
• Store Location
  Address

• Shift Manager Name:

General SIO

• Pre-shift checklist complete

  Yes

  No

  N/A

• Staffing levels appropriate for volume

  Yes

  No

  N/A

• Crew positioned to meet customer demands

  Yes

  No

  N/A

• Second side open (when needed)

  Yes

  No

  N/A

• Proactively Manages Danger Zones

  Yes

  No

  N/A

• Stocking 24/2 (SIP)

  Yes

  No

  N/A

• Manager sets targets, everyone knows targets

  Yes

  No

  N/A

• Targets and results are tracked

  Yes

  No

  N/A

• Manager managing from the Observation Zone

  Yes

  No

  N/A

• Cars are pulled forward immediately if the order is not ready

  Yes

  No

  N/A

• Hand washing is taking place

  Yes

  No

  N/A

• Food Safety Daily Checklist Complete

  Yes

  No

  N/A

• Shift Manager Food Safety Certified

  Yes

  No

  N/A

• Drive-Thru Car Count

• Front Counter GC

• Sandwich Count

Quality

• Product tested.

• Product tested

  Media

• Hot and fresh

  Yes

  No

  N/A

• Neat appearance

  Yes

  No

  N/A

• Good taste, properly prepared

  Yes

  No

  N/A

• Fries/Hash brown- Hot, fresh, good flavor, salted properly, & golden color

  Yes

  No

  N/A

• Beverages- Properly filled, proper temperature, good flavor, properly made

  Yes

  No

  N/A

• Desserts- Properly prepared, good flavor and texture, holding time expectable

  Yes

  No

  N/A

• Buns/Muffins/Bagels – toasted properly

  Yes

  No

  N/A

• Production Manager - with 11 or more crew, a help expedite production and service. With fewer than 11 crew, it is helpful to have someone assigned production responsibilities

  Yes

  No

  N/A

• Cabinet Charts- in place, up to date, and followed Holding times adhered to

  Yes

  No

  N/A

• Raw product/buns within code date

• within code date

  Yes

  No

  N/A

• Secondary shelf lives marked

  Yes

  No

  N/A

• Prep table times marked/monitored

  Yes

  No

  N/A

• Tempered product properly marked

  Yes

  No

  N/A

Cleanliness

• Guest Conveniences- self serve area -clean, and supplies stocked, high chairs clean, music on

  Yes

  No

  N/A

• Lobby/Dining Room-floors, chairs, tables, lobby trays properly cleaned

  Yes

  No

  N/A

• Restrooms- Clean, odor free, supplies available, hand dryer working

  Yes

  No

  N/A

• Windows/Doors- All windows/mullions clean(including DT windows)

  Yes

  No

  N/A

• Outside Lighting - all bulbs working, clean & in good repair

  Yes

  No

  N/A

• Playplace/ Patio- seating, trashcans, floor, play unit, clean & well maintained

  Yes

  No

  N/A

• Trash Cans/Sidewalks- Clean and in good repair Emptied as needed

  Yes

  No

  N/A

• Signage/Flags- In good repair, clean and properly and in good condition

  Yes

  No

  N/A

• Landscape/Parking Lot- Parking lot free of litter, landscaping well maintained

  Yes

  No

  N/A

• Kitchen- floors, walls, stainless, equipment clean, not cluttered and in good repair

  Yes

  No

  N/A

• Front Counter/DT- floors, walls, stainless equipment clean, not cluttered and in good repair

  Yes

  No

  N/A

Service

• Results vs. target:

• Front Counter GCs +/-

  Yes

  No

  N/A

• Drive-Thru Car Count +/-

  Yes

  No

  N/A

• Sandwich Count +/-

  Yes

  No

  N/A

• Six steps at front counter, seven at DT

  Yes

  No

  N/A

• Order accurately filled; condiments, napkins receipt, etc

  Yes

  No

  N/A

• Be Nice Hospitality- Smiles, courteous, helpful, friendly, eye contact

  Yes

  No

  N/A

• Manager Appearance- proper uniform, complete with name tag, clean/well groomed

  Yes

  No

  N/A

• Crew Appearance- proper uniform, complete with name tag, clean/well groomed

  Select Yes No N/A

  • Yes
  • No
  • N/A

• DT & Counter Equipment- operating and positioned properly, enough headsets, etc

  Yes

  No

  N/A

• Order taker suggestive sells when appropriate

  Yes

  No

  N/A

• Travel paths completed

  Yes

  No

  N/A

Verification information

• If Manager does not pass this verification. Action plan should be made and a follow up shift verification should be done within 14 days.

• Comments for Manager:

• Supervisor

  Sign

• Manager

  Sign