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Protecting Employees in the Commonwealth That Serve the Public

  • Any business that serves the public inside a building or other defined area must follow the above guidelines and take the additional precautions listed below when conducting in-person operations as permitted in each respective Phase.

  • Conduct business with the public by appointment only, whenever possible.

  • If appointment-only service is not feasible, limit the number of people inside the building or defined area.

  • Red and Yellow Phase: No more than 50% of the total maximum occupancy for businesses permitted to operate during the Yellow Phase.

  • Green Phase<br>No more than 50% of the total maximum occupancy for businesses that were not permitted to conduct in-person operations in the Red or Yellow Phases.

  • No more than 75% for businesses that were permitted to conduct in-person operations in the Red and Yellow Phases

  • Please note, businesses must still enforce social distancing requirements, which may limit occupancy below the 50% or 75% maximum capacity as applicable

  • Modify the hours of business so that there is enough time to clean and restock.

  • Install shields or other barriers at registers and check-out areas to physically separate cashiers and customers, or take other measures to maintain social distancing between customers and employees.

  • Encourage customers to use online ordering by providing delivery or pick-up options.

  • Designate a specific time for people at high risk, including those over the age of 65 to use the business at least once a week.

  • Require all customers to wear masks while on the premises. Businesses that provide medication, medical supplies, or groceries must provide an alternate, no contact, means of delivering goods for customers who cannot wear a mask.

  • However, individuals who cannot wear a mask due to a medical condition (including children under the age of 2 years per CDC guidance) may enter the premises and are not required to provide documentation of such medical condition.

  • In retail businesses with multiple check-out lanes, limit use to every other register. After every hour, rotate customers and employees to the previously closed registers and clean the previously open registers and the surrounding areas.

  • Schedule handwashing breaks for employees at least every hour.

  • Assign an employee to wipe down carts and handbaskets before the customer uses it.

  • No business is required to conduct in-person operations, and should not do so, even if it would be otherwise permissible, unless the business is able to do comply with this guidance. Businesses permitted to conduct in-person operations that are unable or unwilling to comply with these requirements may engage in curbside delivery to customers so long as strict social distancing and other mitigation measures are followed.

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The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.