Perfect Day Visits

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Branch Name :

• Select date

  Date

Customer

• Evidence of shopfloor management in place, meet & Greeter, shopfloor selling

  1

  2

  3

  4

• Evidence of trust 2 & HACCs behaviours demonstrated in store with the use of the tariff tailor.

  1

  2

  3

  4

  5

• Evidence of store teams reviewing WCss and Customer Commitments being live in store.

  1

  2

  3

  4

  5

• Witness WoW being delivered consistently. Geek squad Precinct stores with cellebrite delivering WoW 2.

  1

  2

  3

  4

  5

• Store teams in full uniform including name badge as per the uniform guide

  1

  2

  3

  4

• Customer Summary & Actions

• Examples

  Media

• Customer Total

Inspire & Guide

• Behaviours evident that the manager & team are creating an environment which inspires and guides customers through conversations and customer interaction with the usage of e-Learning

  1

  2

  3

  4

  5

• Evidence and understanding from the store team that they have knowledge of the company vision, and how to bring this to life for our customers in store, through employee PDr's and reviews

  1

  2

  3

  4

• Witness team members demoing a tablet / smartphone while incorporating an inspire and guide approach. team should be able to demostrate to visitor if there are no customers present.

  1

  2

  3

  4

• Store teams are able to demonstrate how they have added content to phones & tablets which will enhance the demo to customers. All demo products have rolling demos.

  1

  2

  3

  4

• Inspire & Guide Summary & Actions

• Examples

  Media

• Inspire & Guide Total

Store Presentation

• Evidence the store has executed Pos and Fixtures to Vm whilst following their current macro Plan

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Store team has correctly implemented the may space Change according to their new store floor plan

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Slat walls to be fully stocked with current range of products, plan in place to replenish stock. slat walls to be clean and dust free.

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Correct window posters and opening hours displayed

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Store clear on escalation routes to resolve any outstanding issues

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Store Presentation Summary & Actions

• Examples

  Media

• Store Presentation Total

Back of House

• Evidence of daily briefings in place covering Products, Customer & store Performance with the whole team throughout the day

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Evidence of routines and rituals in place confirming processes and procedures are manned efficiently

  1

  2

  3

  4

  5

• Evidence of BoH stock stored neatly and secured correctly. store team adhering to Health & safety Guidelines.

  1

  2

  3

  4

  5

• Back of House Summary & Actions

• Examples

  Media

• Back of House Total

Finance

• Store manager and team aware of the new KPI dashboard and are using this on a daily basis

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• Store has a detailed conversion plan in place encompassing trust, HACCs, Zoning & tariff tailor and the whole store team have signed up to it.

  Select 1 2 3 4 5 6 7 8

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8

• Finance Summary & Actions

• Examples

  Media

• Finance Total

Total Score

• Score

  Below 75

  76 to 89

  90 to 100

Sign

• Branch Manager Sign

  Sign

• Regional Manager Sign

  Sign