Performance Review

Performance Review

This is a review of the Engineers Performance over the review period. It is to be used to show evidence of the engineers performance and how they have achieved that level of performance. it is also to give information on the level of commitment and support needed to Improve any areas of poor performance..

• Document No.

• Engineer

• Tech Number

• Conducted on

  Date

• Prepared by

Best Service in the Country

Making everything brilliantly easy for our customers

Never Rest

• NPS.
  Baseline: 70%
  Target : 80%
  FRFT
  Baseline: 90%
  Target: 95%
  30 Day revisits
  Baseline Install:3%, Service:7%
  Target Install:2.8%, Service: 5%
  90 Day revisits
  Baseline Install:3%, Service:7%
  Target Install: 2.8%, Service:5%

• NPS: Baseline: 70%, Target: 80%. Your actual NPS is:

• Is this at or above baseline?

  Yes

  No

  N/A

• FRFT: Baseline: 90%, Target: 95%. Your actual FRFT is:

• Is this at or above baseline?

  Yes

  No

  N/A

• 30 Day Revisits: Baseline: Install: 3%, Service: 7%. Target: Install: 2.8%, Service: 5% Your 30 Day Revisits is:

• Is this at or above baseline?

  Yes

  No

  N/A

• 90 Day Revisits: Baseline: Install: 3%, Service: 7%. Target: Install: 2.8%, Service: 5%. Your actual 90 Day Revisits is:

• Is this at or above baseline?

  Yes

  No

  N/A

• Evidence:

• What Support / Commitment is needed ?

• 1/4 and 1/2 Yearly Rating?

Having the Best People always at the top of their game

At Our Best

• Home Safer:
  Target; no accidents.
  Drive Safer:
  Target; no contextual speeding events.
  Compliance;
  Baseline: scanning: 90% ERL: 90%
  Target: Scanning: 100%, ERL: 95%

• Are you Home Safer?

  Safe

  At Risk

  N/A

• Details

• Are you Driving Safer?

  Safe

  At Risk

  N/A

• Details

• Scanning Compliance; Baseline: 90%, Target: 100%. Your actual Scanning Compliance is:

• Is this at or above Baseline?

  Yes

  No

  N/A

• ERL Compliance; Baseline: 90%, Target: 95%. Your Actual ERL compliance is:

• Is this at or above Baseline?

  Yes

  No

  N/A

• Reference to P.D.P:

• Evidence:

• What support / Commitment is needed?

• 1/4 and 1/2 Yearly Rating?

Best Service in the country

Pulling together as a team like never before, for our customers and each other

Working Together

• Communication.
  Damage claims; Target: No claims
  Near Misses; Target: All reported
  Holidays; All booked

• Communication:

• Near Misses:

• Holidays:

• Damage Claims:

• Evidence:

• What Commitment / Support is needed?

• 1/4 and 1/2 yearly rating?

• Engineer:

  Sign

• Reviewer:

  Sign