• Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Paperwork/Systems review

Paperwork / Log Book Review

  • Who is the primary contact at this location?

  • Date of last Terminix audit

  • Is there a log book in place?

  • All required business and applicator's licenses up to date and in the log book?

  • All required training and certificates up to date and copies in the log book?

  • Updated insurance information on file?

  • Scope of service and contract present in the log book?

  • How often are we servicing the location?

  • Contact information provided (phone numbers, e-mail, after hours/emergency contact information)

  • Is there a site specific schematic with all monitored devices labeled on the schematic?

  • Current labels and MSDS sheets maintained and up to date in the log book?

  • Does the customer require the use of a pesticide usage log?

  • Review current work orders. Are all pesticides used listed on the approved pesticide list?

  • Review work orders. Are all pesticides recorded correctly on the pesticide usage log?

  • Does a log book or any of the information found in a log book need to be provided or updated for the customer?

  • What standard/guidelines were used to set up the pest management program (I.e. AIB, Primus Labs, Customer provided, etc.)

  • Is this location audited by any third party auditing companies (I.e. AIB, Primus Labs, FDA)?

  • Date of last third party inspection/audit.

  • Any follow up or action items from this audit?

  • Any updates or changes that need to be made to pest management program based on updates to third party standards/regulations.

Exterior audit

Exterior audit

Exterior Rodent Monitoring Devices

  • Does the location have exterior rodent bait stations?

  • Does the location have access/key for the rodent control stations.

  • Are all stations set to requested standard (spacing, location, etc)?

  • Are all stations numbered and noted correctly on site map

  • Do all stations have sign placards that are in good condition and labeled correctly?

  • All all stations anchored?

  • Are all stations in good working order, labeled correctly, and free of dirt/clutter buildup?

  • Does the location need rodent stations?

  • Do past records/observations/trend reporting show a need to adjust exterior rodent control program?

  • Suggestions for exterior rodent control program.

Outdoor Pest Harborage

  • Are there any out buildings that are not being addressed by the current rodent and pest program?

  • Our recommendation to ensure these buildings are free of pests?

  • Is a perimeter weed control program in place?

  • Our recommendation/issues observed.

  • Is landscaping being maintained as to prevent rodent and insect harborage.

  • Our recommendation/issues observed.

  • Is the exterior storage of product and equipment well-maintained as to prevent pest harborage and/or pest access to the building?

  • Our recommendation/issues observed.

  • Are there exclusion issues that need to be addressed?

  • Our plan/recommendation to solve the exclusion issue is.

  • Is their any evidence of wildlife on grounds or harboring in/on/around the exterior of the building

  • Select pest

  • Our plan/suggestion to solve the wildlife issue.

Outdoor sanitation/site review

  • Does the location have a dumpster on property?

  • Is the area a source of pest or rodent issues?

  • Is the dumpster in need of replacement and/or cleaning?

  • Are there any suggestions/treatments we can recommend for this area.

  • Does the outdoor lighting need to be addressed to help with spiders and flying insect control?

  • Does the site need spider web removal?

  • Are there any other issues or areas of concern that need to be addressed?

  • Other areas of concern are.

Interior Audit

Interior Audit

Interior Rodent Monitoring Devices

  • Does the location have interior rodent control stations?

  • Are all stations set to requested standards?

  • Are all stations numbered and noted on the site map?

  • Do all stations have sign placards that are in good condition and labeled correctly?

  • Are all stations in good working order labeled correctly and free of dirt/clutter buildup?

  • Do rodent control devices need metal guards to protect them from damage?

  • Number of guards recommended.

  • Does this location have the correct amount/type of equipment for its rodent control program?

  • Do past records/observations/trend reports show a need to adjust the interior rodent control program?

  • Our suggestion to adjust the interior rodent control programm.

  • Does the location need an indoor rodent control program?

Insect Management

  • Does the location have insect light traps (ILTs)

  • Are the current insect light traps installed correctly and in the proper locations?

  • Does the location have the correct number of insect light traps needed to identify and control flying insects?

  • Suggested number of insect light traps and placement.

  • Are all devices labeled and noted on the site map?

  • Bulb replacement dates noted?

  • Are the types and quantities of insects found in light traps documented and used to identify and eliminate the source of activity?

  • Are insect light traps recommended for this location?

  • Number and location placement of traps.

  • Does the location have a pheromone monitoring program?

  • Are all monitors labeled correctly and noted on the site map?

  • Are the types, placement, and number of monitors enough to properly identify the type and source of the pest activity?

  • Do past records/observations/trend reports show a need to adjust the current pheromone monitoring program?

  • Recommended changes to pheromone program.

  • Is a pheromone monitoring program recommended?

  • Description of recommended pheromone monitoring program.

  • Are there any exclusion issues that need to be addressed (holes, seal cracks, replace screens on vents/windows, door sweeps, etc.)

  • Areas of concern and recommendations to solve.

  • Does the pest management program properly address the pest control needs of the location (locations, treatment methods, covered pests, frequency, equipment).

  • Our recommendations to address the pest control program.

  • Are there any issues outside the scope of service that need to be addressed?

  • Issues identified, and our plan to resolve.

Kitchens and Breakrooms

  • Does the location have a commercial kitchen?

  • Are monitoring devices being used in the kitchen (ILT's, glue boards, tin cats, etc)

  • Are proper IPM service protocols being followed (insect monitors, baiting, IGR's, etc)

  • Are floor drains free of organic matter?

  • Our recommendation to treat the drains.

  • Are employee break rooms being treated using proper IPM service protocols (monitoring devices, baiting, etc)

  • Recommendations on treatment of these areas.

Wrap up

Customer feedback

  • The control of pests meets the expectations of our customer

  • Service professional is prompt, uniformed, and conscientious

  • Service professional responds to questions and problems promptly

  • Service reports are legible and completed

  • Service professional reviews sanitation and structural problems

  • Stations/devices are initialed, dated, and/or scanned per scheduled

  • Office staff is helpful in resolving problems/issues

  • Overall satisfaction

  • If the customer could change one aspect of their service it would be.

  • What is the customer's favorite feature of their current service.

  • Would the customer recommend Terminix Commercial to others?

  • If no, why? Plan to correct.


  • Any follow-ups, action items, comments for this location.

  • Customer would like additional information on the following Terminix Services.


  • Contact Signature

  • Terminix Representative

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