PH - Bar Services - Server

Title Page

Service Standard

After you take a guest’s order.
Repeat the order back to the guest. Relay the guest’s order to the bar being careful to mention any changes from the standard drink (…).
(…) Use the pivot point system to deliver drinks without having to auction them off.
If a guest does not want a drink
Place down the coaster on the table plain side up.
Offer to take the ladies’ order first.
If a guest is not ready to order or unsure about the order, make a suggestion If the lady is still not ready, switch to the gentleman.
Listen carefully to what the guests are requesting.
If the bar is busy, write the order for them and announce that you have placed and order (get a time frame from bartender).
Be sure and follow up on the order 1 minute after ordering.
Make sure that you are collecting the correct order.
Make sure that the order was prepared as the guest has requested it.
Deliver the drinks to the correct table.
Announce the drinks as you place them in front of the guest: “Here is your Piña Colada Mr. (…)".
Always move clockwise around the table and/or bar.
If a chair at the table is empty we will still count the empty chair.

At the bar, all beverages will be served from the front of the guest with a cocktail napkin or coaster.
All beverages will be served with a straw with the exception of drinks served neat or straight up.
We have 3 minutes from the time when a guest ordered the beverage to get it to them.
Announce the beverage which you have prepared for the guest: “May I present your Cosmopolitan?” - “Here is your Frozen Fruit Punch Mr. (…)”

We will check guest satisfaction within 1 minute from delivering each beverage during a guest’s entire visit, and as long as the guest are in our scope.
Guest has just received his/her drink: “Are you enjoying your Piña Colada?” - “Is the Piña Colada made to your liking?”
Guests drinks are ¾ empty: “May I offer you another Dry Martini?” “Would you like a refill Mr. (…)?”
Guests have no drinks in front of them and have just arrived: “May I offer you a light, refreshing Mojito?” - “Have you decided on what you will be having this evening?”
Guest has been at your bar for 10 minutes and has refused your previous offers:
“Are you sure I can’t interest you in our Cuba Libre made with local rum? That drink is superb!” - “Madam I can make you a none-alcoholic beverage if you like… something light and refreshing perhaps?”

Guest has just received his/her drink: “Are you enjoying your Piña Colada?” - “Is the Piña Colada made to your liking?”
Guests drinks are ¾ empty: “May I offer you another Dry Martini?” “Would you like a refill Mr. (…)?”
Guests have no drinks in front of them and have just arrived: “May I offer you a light, refreshing Mojito?” - “Have you decided on what you will be having this evening?”
Guest has been by the pool / beach / lobby for 10 minutes and has refused your previous offers: “Are you sure I can’t interest you in our Cuba Libre made with local rum? That drink is superb!” - “Madam I can make you a none-alcoholic beverage if you like… something light and refreshing perhaps?”

We will offer refills to guests or another round when the beverage is ¾ empty, by offering the name of the beverage and presenting it in the correct glass. If a guest refuses a refill at ¾, we will offer a refill again when the glass is empty.
When you notice a beverage that is ¾ empty, offer another round or refill:
“May I offer you a refill on your Sprite, Mr. (…)?” - “Will you continue with the Piton or may I offer you something different?”.
If the guest refuses the order, offer a refill again when the glass is empty:
May I offer you another Nutty Irishman?
Make the offer naming the drink they were drinking before.

We will bid farewell by thanking the guest for coming, using the guest’s name, wishing that they enjoy the rest of the day (or their night) and inviting them back.
Team Member just walking by: “Thank you for joining us! Have a wonderful day!” - “Thank you for joining us Sir, Madam! We will be here all week just for you!”