Phase 1 & 2 Audit

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Journey

• Is signage at the entrance from car parks accurate and in a good state of repair?

  Yes

  No

  N/A

• Is the entrance to the Centre including landscaping well maintained and free of litter?

  Yes

  No

  N/A

• Are landscaping and planted areas on the mall well maintained and free from litter?

  Yes

  No

  N/A

• Are walkways clear of litter and excessive leaf debris?

  Yes

  No

  N/A

• Is there evidence that bins have been emptied recently?

  Yes

  No

  N/A

• Are mall slabs and external stoneworks clean and in good condition?

  Yes

  No

  N/A

• Are high level structures clean and free from dust and cobwebs?

  Yes

  No

  N/A

• Is music playing?

  Yes

  No

  N/A

• Are Centre communication tools up to date and in a good state of repair?

  Yes

  No

  N/A

• Is there appropriate customer information signage around any building or maintenance work?

  Yes

  No

  N/A

Guest Services

• Is there evidence of enquiries being answered to customers satisfaction?

  Yes

  No

  N/A

• Are store directories available and up to date?

  Yes

  No

  N/A

• Are brand offers and screen content current?

  Yes

  No

  N/A

• Is fresh drinking water available for dogs?

  Yes

  No

  N/A

Retail

• Is all brand signage accurate and in a good state of repair?

  Yes

  No

  N/A

• Is all exterior signage illuminated?

  Yes

  No

  N/A

• Are windows and fascias clean and free from dust and cobwebs?

  Yes

  No

  N/A

• Do windows appear to have been cleaned recently?

  Yes

  No

  N/A

• Are all window lights in working order?

  Yes

  No

  N/A

• Are store window displays relevant and well executed?

  Yes

  No

  N/A

Outside Seating Areas

• Are planters in good condition?

  Yes

  No

  N/A

• Is the area clean and in a good state of repair?

  Yes

  No

  N/A

• Is there evidence of tables being cleared regularly?

  Yes

  No

  N/A

Events Area/Airstream

• Is the area clean and tidy?

  Yes

  No

  N/A

• Are commercialisation areas delivered to an acceptable standard?

  Yes

  No

  N/A

Phase 1 Toilets

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Is there evidence that the toilets have been cleaned recently?

  Yes

  No

  N/A

Phase 2 Toilets

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Is there evidence that the toilets have been cleaned recently?

  Yes

  No

  N/A

Phase 1 Play Area

• Is the play area including equipment and flooring in a good state of repair?

  Yes

  No

  N/A

• Is the play area free from litter?

  Yes

  No

  N/A

Service Areas

• Are the areas to the rear of stores clean, tidy and free from discarded rubbish and equipment?

  Yes

  No

  N/A

• Are the waste disposal areas tidy?

  Yes

  No

  N/A

• Are there signs that the waste disposal areas have been emptied recently?

  Yes

  No

  N/A