PhoneHero Phone Repair Form

• Customer Name

• Contact Number

• Email

• Date

  Date

• Phone Entry Photo

  Media

Repair Device information

• Model：

• IMEI

• Passcode

• Explain:

• Price

Device Condition Before Repair

• DOA

  Before: DOA

  After: Fixed/on

  After: Unrepairable

• Screen

  Before: Cracked

  Before: Shattered

  Before: Good

• Back Glass

  Before: Good

  Before: Cracked

• Side Volume

  Before: Good

  Before:Bad

  Before: Missing

  Before：Can not test

• Charge Port

  Before: Work

  Before: Not Work

  Before：Can not test

• Bottom Speaker

  Before: Work

  Before: Not Work

  Before：Can not test

• Top Speaker

  Before: Work

  Before: Not Work

  Before：Can not test

• Face ID /Touch ID

  Before: Work

  Before: Not Work

  Before：Can not test

• Camera Front

  Before: Open/Good

  Before: Shutter Only

  Before: Fuzzy

  Before：Can not test

• Camera Back

  Before: Open/Good

  Before: Shutter Only

  Before: Fuzzy

  Before：Can not test

• Wifi

  Before: strong

  Before: Weak

  Before: won't connect

  Before：Can not test

• Service

  Before: can not test

  Before: No Service

  Before: No Sim

• Touch

  Before: Good

  Before: Bad

• Battery

  Before: Good

  Before: Bad

  Before: Drains Fast

  Before：Can not test

• Frame

  Before: Good

  Before: slight Bent

  Before: Bent

  Before: Very Bent

• Bottom Screws

  Before: Yes

  Before:Missing

• Water-Damage

  Yes- No Warranty

  NO

  Slightly- No Warranty

WARRANTY (Please Read Before Signing)

• WARRANTY: 90 day warranty on most installed device parts only. There will be a 14 day warranty on Devices/Systems purchased in store (warranty coverage terms listed below).
  WARRANTY does NOT cover: DOA, Physical damage, Liquid-damage, Heat/Cold damage, items opened by any other party other than PhoneHero before/after a repair is completed, case damage, jail broke/altered software, Bent Frames or items severely damaged. NO WARRANTY on anything where the logic/ motherboard has to be heated or use heat to complete a repair. This includes Red Rings/Yellow Light repairs and any type of soldering; due to the risk of devices/systems not turning back on. PhoneHero is not responsible for any issues that may occur during/after any water-damaged item is repaired (including not turning back on). If a water treatment has to be pro formed; there are NO warranties and this ONLY guarantees that we will try to get the device ON (any additional parts need to complete the repair will be an additional cost with no warranty on part). NOTE: There are also NO guarantees as to how long anything water damage will work: day, week, month, year; every device is different). PhoneHero is not responsible for any lost data/information/software/pictures that may occur during a repair process. It is the customers responsibility to back anything up prior to having any repair done. Most repairs done by PhoneHero will VOID the manufactures warranty.
  ATTENTION CUSTOMERS: Any devices/systems left 60 days after a repair is complete WILL be forfeited and become property of PhoneHero, as an attempt to recover the loss of wages from that repair.
  *** ABSOLUTELY NO refunds/money back/exchanges/store credits on any REPAIRS/LABOR/PARTS or NO money back on any deposits made for special order parts that have to be ordered. Seven day return policy for all other accessories with a proper receipt.****
  PhoneHero has the right to refuse service.

Client Signature

• Signature/Printed Name: Customer agrees to the above terms

  Sign

Miscellaneous

• Repaired by:

• Tech/Additional Notes:

• Describe WARRANTY Type:

  WARRANTY

  NO-WARRANTY

• Additional Device/System Photo

  Media

• Completed Repair Photo

  Media

Customer Log

• Repair completed: called customer on:

  Date

• Talked to:

  Customer

  Left V/M

  V/M Full

  NO V/M set up

  Other

• Additional Follow Up Info: